Air Conditioning

HEP HVACAir Conditioning

Air Conditioning | Heating and Air Conditioning | Sewanee

When summer settles over Sewanee, the Plateau’s jasmine-scented breezes can turn into a wall of Southern heat. HEP’s Heating & Air Conditioning keeps that warmth outside where it belongs, delivering responsive, hometown air-conditioning service backed by more than three decades of Tennessee know-how. From precision-sized system installations for historic cottages to high-efficiency heat-pump upgrades for modern mountain retreats, our NATE-certified technicians arrive on time, explain every option in plain English, and treat your home like their own. Because we carry fully stocked service vehicles, most repairs—whether a worn capacitor, frozen coil, or finicky smart thermostat—are solved in a single visit.

HEP goes beyond quick fixes. Seasonal tune-ups optimize airflow and energy use, shaving dollars off utility bills while preserving that just-right indoor climate Sewanee residents crave after a hike to Morgan’s Steep. Should an unexpected breakdown strike at midnight, our 24/7 emergency response answers the call with genuine people, not recordings. Pair all that with transparent pricing and iron-clad warranties, and you get year-round comfort served up with the neighborly spirit Sewanee deserves.

What our customers say

Thank you Jacob for helping us make an informed decision on a new HVAC! We had a 1996 HVAC that was struggling and needed to be replaced. Our temperature is constant now and running half the time our old one did. Sebastion did a wonderful job installing it and I hope he made it through this summer heat! He was kind and professional and didn't want to leave until everything was completed and running properly.
Brittany J. profile photo
Brittany J.
Hep has done a lot of things at our house...windows, doors, A/C, electrical...never disappointed with the service or quality of work!
Sheryl L. profile photo
Sheryl L.
The service we received from the technicians who installed our new heating and air unit was exceptional. Tommy F. And John S. Went above and beyond to make sure that our every need was meet. The very experienced and professional techs made sure that we were extremely statisfied.
April P. profile photo
April P.
Jacob Newman came out today to look at our AC at work. He was very communicative and up front about the problem. Wonderful customer service.
Clarise M. profile photo
Clarise M.
I have a maintenance agreement with HEP for my heating, air conditioning, and plumbing. The technician was very professional and efficient. He made sure to contact us with his arrival time.
D B. profile photo
D B.
We got a new Trane HVAC system and love it! Art and Chico were very professional! Thank you HEP you are the best.😊
Debra A. profile photo
Debra A.
The HEP technician was very knowledgeable, troubleshot our unit, found the problem and fixed it ! The technician even worked in the rain plus he was right on time. I would recommend HEP to my friends and family. Excellent service.
David W. profile photo
David W.
Joshua McCarty just performed maintenance agreement air conditioning check at our house. He was very friendly, professional, and helpful in his explanations concerning our equipment and its maintenance. Good Job--thank you. Dennis Young, Kingston.
Dennis Y. profile photo
Dennis Y.
The tech showed up in the timeframe they promised. Curteous, friendly service. He dug around in his truck to find as many coupons as he could for me. The salesperson showed up shortly after as I needed a new HVAC unit. The install team called the next morning in the timeframe promised to let me know they'd be there shortly. Everything was checked to make sure it was working properly before they left. All trash and mess and old equipment was hauled away. HEP isn't the cheapest in town but I've dealt with the cheapest and prefer to get service I can trust for a little more. All options were explained to me with their recommendations so I felt free to decline their suggestion if I chose.
Dani profile photo
Dani
Thanks Patrick for helping me get the AC issues fixed!
Kristine M. profile photo
Kristine M.

Introduction to Comfortable Living in Sewanee

Nestled atop the Cumberland Plateau, Sewanee, Tennessee enjoys a reputation for breathtaking vistas, academic vibrancy, and a pace of life that blends mountain serenity with Southern hospitality. Residents and students alike cherish four distinct seasons, yet the same diversity in weather places relentless demands on heating and air conditioning equipment. HEP company understands how quickly a mild spring afternoon can turn into a muggy summer evening or a brisk autumn morning can slip into a frosty night. By focusing on precision air conditioning service and comprehensive HVAC care, HEP helps local households, apartments, and campus facilities maintain dependable indoor comfort year-round.

Unique Climate Challenges in Sewanee

Humid Summers and the Need for Reliable Cooling

From late May through early September, Sewanee’s elevated humidity often pushes the heat index well beyond actual temperatures. Even at 1,900 feet above sea level, afternoon highs repeatedly climb into the mid-80s and 90s. Without properly charged refrigerant, a calibrated expansion valve, and unrestricted airflow across evaporator coils, an air conditioner may run nearly nonstop, racking up energy bills while delivering tepid air. HEP company technicians address these subtleties by measuring superheat and subcooling values during service visits, ensuring each system removes both sensible heat and latent moisture.

Mountain Winters and Efficient Heating

Winter on the plateau can be deceiving. Bright sunshine often masks overnight lows that dip below freezing, occasionally accompanied by sleet or a dusting of snow. Electric heat strips, gas furnaces, and dual-fuel heat pumps are all common across Franklin County, and each option has unique maintenance requirements. When defrost cycles linger or furnace flame sensors foul with soot, efficiency plummets. HEP’s NATE-certified specialists clean, calibrate, and fine-tune every component so that homes stay warm without overburdening the utility meter.

HEP Company at a Glance: Local HVAC Expertise

Core Services Focused on Air Conditioning

• Precision diagnostic testing for residential split systems
• Preventive maintenance agreements designed around seasonal usage
• Complete evaporator coil cleaning, condenser coil washing, and refrigerant leak detection
• System change-outs featuring high-efficiency air conditioners and heat pumps

Commitment to Craftsmanship and Training

HEP invests in ongoing factory training, regional code seminars, and hands-on workshops. Whether the assignment involves recalibrating a variable-speed compressor or retrofitting eco-friendly refrigerants, technicians rely on manufacturer-approved procedures and state-of-the-art tools. That commitment safeguards warranty coverage, extends equipment life, and anchors the trust Sewanee homeowners place in the HEP name.

Safety and Compliance

Every service call adheres to local mechanical codes, EPA Section 608 guidelines for refrigerant handling, and meticulous housekeeping standards. Drop cloths, shoe covers, and refrigerant recovery machines are integral to the workday routine, reflecting both environmental stewardship and respect for customer property.

Comprehensive Air Conditioning Service in Sewanee

Seasonal Tune-Ups

A seasonal tune-up involves more than a quick filter replacement. HEP follows a multi-point checklist that includes:

  • Static pressure testing across supply and return plenums
  • Tightening electrical connections to factory torque specifications
  • Verifying thermostat calibration within Âą1 °F tolerance
  • Lubricating indoor blower shafts and outdoor condenser fan motors

By completing these tasks before peak demand, the crew curbs premature compressor wear and maximizes dehumidification performance—two factors pivotal to comfort in Sewanee’s muggy climate.

Diagnostic and Repair

When customers report weak airflow, unusual vibrations, or thermostat miscommunication, HEP arrives with digital multimeters, clamp-on amp probes, and Bluetooth-enabled refrigerant gauges. Troubleshooting often uncovers:

  • Capacitor degradation leading to hard-starting compressors
  • Clogged condensate drains triggering float switch shutdowns
  • Pitted contactors reducing voltage to critical components

Corrective actions range from minor part replacement to circuit board rewiring. Each repair closes with system function tests and an airflow balance check for end-to-end reliability.

Full-Scale System Replacement

Inevitable wear, rising utility costs, or the phase-out of R-22 refrigerant occasionally make replacement more economical than repair. HEP conducts Manual J load calculations tailored to Sewanee’s elevation, insulation levels, and solar gain characteristics to size new equipment accurately. The installation crew then integrates the chosen unit with existing ductwork, optimizing diffuser placement and verifying proper charge via subcooling or weigh-in methods recommended by the manufacturer.

Heating Solutions Tailored for Sewanee Homes

Furnace Maintenance and Repair

Gas furnaces remain a staple across Sewanee’s older and newer neighborhoods alike. A routine service call covers:

  • Inspecting heat exchangers for cracks using a high-intensity inspection mirror and combustion analyzer
  • Adjusting burner flame for correct air-to-fuel ratio
  • Testing limit switches and roll-out sensors for reliable shutdown protection
  • Checking carbon monoxide levels to confirm safe operation

Heat Pump Optimization

With winter temperatures that often hover in heat-pump-friendly mid-30s to upper-40s, these systems deliver efficient performance—provided refrigerant charge, reversing valve timing, and defrost cycle parameters remain within specs. HEP fine-tunes board dip switches, auxiliary heat lockout settings, and balance points to streamline the transition between compressor heat and electric strips.

Emergency Heating Response

Unexpected cold snaps can bring plunging temperatures and correspondingly urgent service needs. Though routine maintenance minimizes breakdowns, HEP maintains fully stocked service vehicles equipped with universal ignition control modules, flame sensors, and blower relays, minimizing downtime should a critical component fail during inclement weather.

Indoor Air Quality and Energy Efficiency

Ductwork Inspection and Sealing

Even the most advanced heating or cooling system suffers when conditioned air leaks into unconditioned attics or crawl spaces. HEP technicians perform static pressure tests, smoke-pencil evaluations, and thermal imaging scans to pinpoint leakage points. Mastic sealant, foil-faced insulation, and rigid metal duct reinforcement all play roles in bringing total leakage below industry thresholds, often improving system efficiency by 20 percent or more.

Filtration and Purification Add-Ons

HEP complements standard pleated filters with:

  • Media filters up to MERV 16 for superior particle capture
  • UV-C lamps positioned near evaporator coils to inhibit microbial growth
  • Photocatalytic oxidation (PCO) units that neutralize volatile organic compounds

These upgrades not only foster a healthier living environment but also protect mechanical components from dust accumulation that hinders heat transfer.

Smart Thermostats and Zoning

A single temperature setting seldom satisfies every room in a multi-story home. By installing motorized dampers and programmable zoning controls, HEP helps homeowners tailor comfort to occupied spaces. Coupled with Wi-Fi-enabled thermostats, occupants can monitor energy trends, set geofencing triggers, and receive reminders when filter changes or maintenance milestones approach.

What Sets HEP Company Apart

  • Local knowledge of Sewanee’s microclimates, from valley fog patterns to ridge-top wind exposure
  • Thorough documentation, including before-and-after static pressure readings and refrigerant data logs
  • Genuine OEM parts stocked on service trucks for same-day repairs whenever possible
  • Transparent, technician-guided walkthroughs of all findings, empowering homeowners to make informed decisions
  • Ongoing community engagement through energy-efficiency workshops and college campus outreach programs

Signs Your HVAC System Needs Professional Attention

  • Uneven temperatures between floors or individual rooms
  • Noticeable spikes in electric or gas consumption without changes in household habits
  • Odors resembling must, burning dust, or chemical smells during system start-up
  • Audible clicks, rattles, or grinding originating from the air handler or outdoor unit
  • Frequent cycling where the system turns on and off within short intervals
  • Frost build-up on refrigerant lines or the outdoor coil, even during cooling operation
  • Thermostat settings that fail to match actual room temperature readings

Step-by-Step Overview of a Typical HEP Service Visit

  1. Pre-arrival preparation: technician reviews service history and notes previous performance metrics.
  2. Homeowner interview: discussion of recent comfort issues, energy bill changes, and maintenance goals.
  3. Indoor evaluation: filter inspection, blower compartment cleaning, duct leakage test, static pressure measurement.
  4. Outdoor assessment: checking condenser coil surface temperature, fan motor amperage draw, and refrigerant pressures.
  5. Electrical testing: verifying voltage, current, and capacitance across contactors, relays, and control boards.
  6. Combustion analysis (for furnaces or dual-fuel systems): measuring flue gas, draft conditions, and CO levels.
  7. Calibration and adjustments: tightening terminals, adding or reclaiming refrigerant, leveling thermostats, balancing airflow registers.
  8. Performance verification: ensuring supply-air temperature differential meets manufacturer guidelines, confirming humidity control, and validating thermostat communication.
  9. Post-service report: technician documents readings, corrective measures, and recommended follow-up actions.

Importance of Preventive Maintenance Plans

Extended Equipment Lifespan

Accumulated dust, misaligned belts, and unlubricated bearings gradually erode efficiency and hasten failure. HEP’s biannual maintenance schedules intercept these issues early, helping compressors, heat exchangers, and fan motors achieve or exceed their expected service life.

Consistent Comfort Levels

Routine inspections maintain refrigerant balance, airflow integrity, and control accuracy, reducing temperature swings and humidity spikes that can compromise living or study environments.

Reduced Environmental Footprint

Efficient equipment consumes fewer resources and emits less greenhouse gas. Proper maintenance keeps SEER and AFUE ratings close to factory specs, translating into lower carbon emissions for each kilowatt-hour or therm of energy used.

The Sewanee Homeowner’s Guide to Choosing the Right AC System

Sizing and Load Calculations

An undersized unit will struggle on humid July afternoons, while an oversized unit may short-cycle, failing to dehumidify adequately. Manual J assessments factor in square footage, insulation R-values, window orientation, occupancy patterns, and even nearby foliage to determine ideal tonnage.

SEER Ratings Explained

Seasonal Energy Efficiency Ratio (SEER) measures cooling output against electrical input over a typical season. While the current federal minimum hovers in the mid-13s to 14 range, HEP often installs equipment rated 16 SEER and above for significant savings during Sewanee’s muggiest months.

Compatibility with Existing Infrastructure

Duct static pressure capacity, line-set diameter, and electrical service amperage dictate how seamlessly a new condenser or air handler integrates into an older home. HEP verifies these parameters during pre-installation surveys, preventing performance bottlenecks that might otherwise negate the advantages of upgraded equipment.

Practical Tips to Enhance System Performance Between Visits

  • Replace or clean filters every 30 to 90 days, depending on MERV rating and household activity.
  • Keep landscaping trimmed at least 24 inches from outdoor condenser coils to guarantee ample airflow.
  • Level outdoor units to avoid compressor strain caused by tilted refrigerant oil distribution.
  • Vacuum indoor supply registers and return grilles periodically, reducing dust recirculation.
  • Program thermostats for gradual set-point changes rather than abrupt swings, easing system workload.
  • Close fireplace dampers when not in use to prevent conditioned air loss through the chimney.
  • Ensure attic insulation meets Department of Energy recommendations for climate zone 4, common to Sewanee.

Sustainable Refrigerant Options for Future Efficiency

The global phasedown of high-GWP hydrofluorocarbons is reshaping product lines, code requirements, and best practices. Sewanee homeowners considering new air conditioning equipment within the next few years will likely encounter eco-conscious refrigerants that outperform legacy blends in both environmental and mechanical terms.

Emerging Low-GWP Choices

  • R-32: a single-component refrigerant offering roughly a 68 percent lower global warming potential than R-410A while enhancing heat transfer and compressor capacity under humid Tennessee conditions
  • R-454B: an A2L refrigerant designed to replace R-410A in many residential split systems, featuring comparable operating pressures and improved seasonal efficiency
  • R-466A: a non-flammable alternative under evaluation, combining low GWP attributes with safety characteristics important for multifamily installations on the plateau

HEP technicians stay current with cylinder handling requirements, leak detection protocols, and recovery procedures specific to these next-generation blends, ensuring every installation or retrofit remains compliant, eco-friendly, and future-proof.

Continued Commitment to Sewanee Comfort

With its distinctive climate, scenic geography, and diverse residential architecture, Sewanee requires HVAC solutions calibrated for precision. HEP company continues to refine service protocols, invest in leading-edge diagnostic technology, and cultivate a team culture centered on craftsmanship. The outcome is a reliable path to cozy winters, refreshing summers, and energy-smart living for every household perched on the plateau.

Areas We Serve

AlcoaAllardtAltamontAndersonvilleApisonAthensBean StationBeersheba SpringsBelvidereBentonBirchwoodBlaineBlountvilleBluff CityBricevilleBristolCalhounCaryvilleCharlestonChattanoogaChurch HillClairfieldClevelandClintonCoalmontCollegedaleCookevilleCopperhillCorrytonCosbyCowanCrab OrchardCrossvilleCumberland GapDandridgeDaytonDecaturDecherdDeer LodgeDelanoDucktownDuffDunlapElizabethtonEloraEnglewoodErwinEstill SpringsEtowahEvensvilleFarragutFayettevilleFlintvilleFountain CityFriendsvilleGatlinburgGeorgetownGrandviewGraysvilleGreenbackGreenevilleGruetli-LaagerGuildHallsHarrimanHarrisonHarrogateHeiskellHelenwoodHillsboroHixsonHuntlandHuntsvilleJacksboroJamestownJasperJefferson CityJellicoJohnson CityJonesboroughKarnsKelsoKingsportKingstonKnoxvilleKodakLa FolletteLake CityLancingLenoir CityLookout MountainLoudonLouisvilleLuttrellLynchburgMadisonvilleManchesterMaryvilleMascotMaynardvilleMcDonaldMcMinnvilleMonteagleMontereyMorristownMountain CityMulberryNew MarketNew TazewellNewcombNewportNiotaNorrisOak RidgeOakdaleOcoeeOld FortOliver SpringsOneidaOoltewahPalmerPelhamPetrosPhiladelphiaPigeon ForgePikevillePioneerPowellRelianceRicevilleRobbinsRockfordRockwoodRogersvilleRutledgeSale CreekSequatchieSeviervilleSewaneeSeymourSharps ChapelShelbyvilleSignal MountainSoddy-DaisySouth PittsburgSpartaSpeedwellSpring CityStrawberry PlainsSunbrightSweetwaterTalbottTazewellTellico PlainsTen MileThorn HillTownsendTracy CityTullahomaTurtletownVonoreWallandWartburgWashburnWhite PineWhitwellWinchesterWinfield
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