Air Conditioning

HEP HVACAir Conditioning

Air Conditioning | Heating and Air Conditioning | Petros

When the Tennessee heat bears down on Petros, HEP’s Heating & Air Conditioning is the crew you want rolling up your driveway. Our NATE-certified technicians design, install, and fine-tune high-efficiency systems that keep every corner of your home perfectly chilled—even in July’s triple-digit afternoons. From whisper-quiet ductless mini-splits to entire central air replacements, we size each unit to your square footage and budget, then back the job with honest pricing and a rock-solid satisfaction guarantee.

Already have an AC that’s acting up? One call brings round-the-clock diagnostics, rapid repairs, and preventative maintenance that slashes energy bills before they spike. We’ll clean coils, calibrate thermostats, and spot worn parts long before they fail, all while respecting your home as if it were our own. Ready to breathe easier? Schedule your free, no-pressure estimate today and discover why Petros families say, “HEP is on the way!”

What our customers say

This was my first experience working with HEP and I was extremely pleased with every aspect of the experience. I work with a lot of different contractors while remodeling homes and this was the fastest response I have ever received to a request for a bid by Rick. Eddie Hawkins and Gene Cross did my installation and I can't say enough great things about them. They worked long hours in extremely hot weather, going beyond the call to make sure I was happy with the work. They were friendly,, respectful and committed to doing a great job for us. Your company is very lucky to have such great workers representing them. I will definitely use HEP in the future and will ask for Eddie and Gene again.
Jennifer M. profile photo
Jennifer M.
Eddie Hawkins and Gene Cross did an amazing job installing our new ac unit. They were professional and friendly. I would definitely recommend Hep to everyone.
Aricia W. profile photo
Aricia W.
Joe Brown and Cole Scarborough went above and beyond my expectations today with the install of my outside unit and AC work. I highly recommend theses guys, very quick and professional service.
Brandon N. profile photo
Brandon N.
Joshua McCarty just performed maintenance agreement air conditioning check at our house. He was very friendly, professional, and helpful in his explanations concerning our equipment and its maintenance. Good Job--thank you. Dennis Young, Kingston.
Dennis Y. profile photo
Dennis Y.
Our tech Brad was right on time and extremely helpful with our situation. He gave us advice and helped us through the service process. Very well mannered and just sustained the impression we already had of HEP. We were not gouged like some plumbers will do. I highly recommend HEP as we have had our Air conditioning replaced and this plumbing call. Both reasonably priced and the service has been great!
Allen K. profile photo
Allen K.
The tech showed up in the timeframe they promised. Curteous, friendly service. He dug around in his truck to find as many coupons as he could for me. The salesperson showed up shortly after as I needed a new HVAC unit. The install team called the next morning in the timeframe promised to let me know they'd be there shortly. Everything was checked to make sure it was working properly before they left. All trash and mess and old equipment was hauled away. HEP isn't the cheapest in town but I've dealt with the cheapest and prefer to get service I can trust for a little more. All options were explained to me with their recommendations so I felt free to decline their suggestion if I chose.
Dani profile photo
Dani
Had a complete AC system replaced. HEP was fast and professional from start to finish. All questions were answered and work completed right the first time. The technicians ( Richard and Will ) made sure everything was working as it should and fully tested the new system completely before signing off. The old system and all packaging were all removed. Great experience with HEP Inc. Would highly recommend. Thank you, HEP Inc!
Rick H. profile photo
Rick H.
Eddie Hawkins and gene cross installed my new unit and were great!!
Stephen L. profile photo
Stephen L.
Our HVAC went out and they came out asap and helped us with getting a new system that was affordable for us. The service men Eddie and Gene were very professional and respected our home. If they needed to do anything they would let us know before hand. I would recommend them to anyone! Thank you!
Kimberly L. profile photo
Kimberly L.
Kudos for Chris in checking out my new ac unit recently installed by HEP! Great work guys! Mike S.
Michael S. profile photo
Michael S.

Trusted Heating and Air Conditioning Expertise in Petros

When residents of Petros think about reliable year-round comfort, HEP Company often tops the list. By specializing in comprehensive heating and air conditioning services—installation, repair, and preventive maintenance—the team keeps homes and light-commercial spaces comfortable no matter how unpredictable Tennessee weather can be. From sweltering midsummer afternoons to frosty winter mornings, HEP technicians apply industry-leading training and local know-how to optimize system performance, energy efficiency, and indoor air quality.

Why Petros Relies on HEP for Air Conditioning Service

Local Climate Demands Precision

Petros sits at the foothills of the Cumberland Plateau, where seasonal swings can be dramatic. High humidity, sudden thunderstorms, and temperature spikes require cooling systems that can adapt swiftly without compromising energy usage. HEP Company’s service model is built around these exact conditions, ensuring that every air conditioning unit in Petros receives customized attention:

  • Coil cleaning that removes the pollen and red-clay dust prevalent in the region
  • Refrigerant charge checks calibrated for high-humidity loads
  • Electrical component testing tailored to the area’s frequent summer lightning activity

Factory-Trained Technicians

Every technician on the HEP roster completes factory certification programs and ongoing continuing education. That means they understand the newest inverter-driven condensers, smart thermostats, and variable-speed air handlers before those technologies reach most homes. For Petros homeowners, it translates into:

  • Correct diagnosis the first time
  • Reduced downtime and fewer callbacks
  • System updates that maximize rebate opportunities from local utilities

Comprehensive Preventive Maintenance Plans

Preventive maintenance is often overlooked until a unit breaks down at the worst possible moment. HEP Company offers multi-point maintenance agreements designed for the specific climate profile of Petros:

  • Biannual tune-ups scheduled ahead of seasonal transitions
  • Filter replacement schedules that align with local pollen counts
  • Detailed inspection reports that highlight future efficiency upgrades

Complete Range of Air Conditioning Solutions

New System Design and Installation

HEP’s design team performs Manual J load calculations, ensuring the capacity of each new system precisely matches the home’s thermal envelope. Clients receive a blueprint that factors in:

  • Insulation R-values common in Roane and Morgan County construction
  • Airtightness levels measured by blower-door testing
  • Solar heat gain on south-facing façades

Once sizing is confirmed, installers position line sets, condensate drains, and disconnect boxes in compliance with municipal code and manufacturer guidelines. Proper installation directly impacts SEER ratings, meaning lower energy bills for years to come.

Precision Repair Services

A sudden loss of cooling can threaten comfort and productivity. HEP Company’s repair protocol prioritizes rapid fault isolation:

  1. Visual inspection of indoor and outdoor components
  2. Electrical testing with multimeters and clamp meters
  3. Refrigerant pressure analysis adjusted for Petros elevation levels
  4. Component replacement using OEM parts whenever available

Common failures addressed within a single visit include capacitor blowouts, contactor pitting, clogged condensate lines, and thermostat communication errors. By carrying a fully stocked service vehicle, technicians limit delays and restore cooling promptly.

Indoor Air Quality Enhancements

Every A/C service presents an opportunity to improve indoor air quality, critical for households managing allergies or respiratory conditions. HEP integrates:

  • High-MERV pleated filters that capture fine particulates
  • UV germicidal lamps positioned in the supply plenum
  • Whole-home dehumidifiers calibrated to 50–55% relative humidity

Through these add-ons, occupants experience fewer airborne irritants and a lower risk of microbial growth inside ductwork.

Heating and Cooling Synergy

Though the headline service is air conditioning, HEP Company’s approach treats the HVAC system as an integrated whole. Heat pumps, gas furnaces, and dual-fuel hybrids coexist within many Petros homes. Proper balance between heating and cooling components is essential for efficiency and comfort.

Dual-Fuel Heat Pump Optimization

Petros frequently encounters shoulder-season conditions where temperatures hover around 40–50 °F. Dual-fuel systems automatically switch between an electric heat pump and a gas furnace. HEP technicians:

  • Adjust lockout temperatures for both heat pump and furnace stages
  • Verify gas pressure to maintain clean combustion
  • Test defrost cycles to avoid ice buildup on outdoor coils

Furnace Efficiency Upgrades

Older furnaces often operate at AFUE ratings below 80%. HEP’s retro-commissioning services include:

  • Combustion analysis to fine-tune air–fuel mixture
  • Draft inducer motor inspection for smooth stack ventilation
  • ECM blower motor replacements that reduce electrical consumption

These measures not only boost wintertime efficiency but also improve airflow when the blower runs during cooling mode.

Advanced Diagnostic Technology

Thermal Imaging

HEP Company deploys infrared cameras to visualize temperature anomalies inside wall cavities and ductwork. This non-intrusive technique identifies:

  • Hidden duct leaks wasting conditioned air
  • Insulation gaps contributing to uneven room temperatures
  • Overheating electrical components posing fire risks

Bluetooth-Enabled Manifolds

Traditional gauges introduce small amounts of air into the refrigerant circuit during connection. Bluetooth manifolds read pressures without releasing gas, ensuring:

  • Environmentally responsible servicing
  • Faster data acquisition
  • Cloud-based storage for service history

Smart Thermostat Integration

Modern thermostats offer geofencing, learning algorithms, and remote operation. HEP’s installation package covers:

  • Compatibility assessment with existing low-voltage wiring
  • Configuration of multi-stage settings for balanced comfort
  • Customer education on mobile app features and energy-use reporting

Energy Efficiency and Sustainability

SEER2 and HSPF2 Compliance

As federal efficiency standards evolve, HEP Company stays ahead of regulatory shifts. When recommending replacements, the team focuses on:

  • SEER2 ratings between 15–20 for optimal summer performance
  • HSPF2 values of 8.8 or higher for heat pumps
  • Refrigerants with lower global warming potential (GWP)

Airtight Duct Sealing

Even the most efficient equipment wastes energy if ductwork leaks. HEP’s Aeroseal-certified technicians inject polymer particles that seal leaks from the inside, producing:

  • Improved airflow balance across all registers
  • Reduced run time for both compressor and blower
  • Enhanced humidity control

Attic Insulation Upgrades

During service visits, HEP professionals often note inadequate attic insulation. By coordinating blown-in cellulose or fiberglass top-offs, clients achieve:

  • Lower peak cooling loads
  • Quieter operation due to reduced airflow noise
  • Smaller carbon footprint

Routine Maintenance: The Cornerstone of System Longevity

Cooling Season Start-Up Checklist

To prepare for the first heat wave, HEP follows a repeatable process:

  • Remove condenser panel and clear any debris
  • Inspect fan blade balance and motor bearings
  • Verify refrigerant superheat and subcooling
  • Test capacitors, relays, and contactors
  • Flush condensate drain and treat with algaecide tabs

Mid-Season Performance Audit

Halfway through the cooling season, technicians return to evaluate:

  • Filter pressure drop and schedule replacements
  • Thermostat calibration to within ±1 °F
  • Coil cleanliness using fin-straightening combs if necessary
  • Outdoor unit clearance from landscaping growth

Off-Season Shut-Down Procedures

At the first sign of autumn, HEP prepares systems for winter hibernation:

  • Close outdoor disconnect if heat pump mode not required
  • Apply condenser cover specifically designed for the unit
  • Document refrigerant readings for trend analysis
  • Update owner on any emerging component wear

Common Air Conditioning Issues in Petros Homes

High Indoor Humidity

Petros often registers dew points in the upper 60s. Oversized air conditioners satisfy the thermostat quickly but short-cycle, removing insufficient moisture. HEP’s corrective measures include:

  • Downsizing during replacement planning
  • Installing variable-speed air handlers that extend run times
  • Adding whole-home dehumidification for extreme cases

Short Cycling

Short cycles stress compressors and inflate electric bills. Root causes addressed by HEP range from:

  • Dirty condenser coils
  • Low refrigerant charge due to micro-leaks
  • Oversized equipment selection
  • Malfunctioning thermostats positioned near heat sources

Uneven Cooling Across Rooms

Two-story homes in Petros frequently battle temperature stratification. HEP offers:

  • Manual balancing of supply dampers
  • Installation of zoning dampers and dedicated thermostats
  • Recommendations for return-air pathways to promote circulation

Specialized Services for Historic and Custom Homes

Many residences in Petros feature unique architecture, exposed beams, or limited attic space. HEP Company tailors solutions by leveraging:

  • Ductless mini-split systems requiring minimal structural alteration
  • High-velocity small-duct systems that thread through wall cavities
  • Custom fabricated plenums for unconventional mechanical rooms

These specialized approaches preserve aesthetic integrity while delivering modern comfort.

Air Conditioning and Indoor Health

Allergen Control

With ragweed and grass pollen seasons overlapping, Petros homeowners benefit from high-efficiency filtration. HEP installs:

  • Media cabinets capable of MERV 13 performance
  • Sealed return plenums to prevent bypass leakage
  • Filter change indicators tied to thermostat alerts

Mold Prevention

High humidity and warm temperatures create prime conditions for mold. HEP integrates:

  • UV lights targeting coil surfaces
  • Anti-microbial drain pan treatments
  • Airflow adjustments that prevent condensation in ducts

Carbon Monoxide Monitoring

Although CO risk is typically associated with heating, stratified exhaust gases can migrate to the A/C return. HEP recommends low-level CO monitors connected to smart thermostats for constant readouts.

Smart Home Integration and Future-Ready Comfort

Voice Control and Automation

Modern homeowners expect seamless interaction with their HVAC systems. HEP configures platforms such as Amazon Alexa and Google Assistant to allow:

  • Voice-activated temperature changes
  • Custom routines (e.g., “Goodnight” settings that lower cooling and dim lights)
  • Energy reports sent automatically to the homeowner’s inbox

Remote Diagnostics

Smart thermostats paired with cloud servers enable HEP personnel to:

  • Receive alerts when static pressure exceeds thresholds
  • Provide off-site guidance to adjust settings before a technician is dispatched
  • Archive performance data for predictive maintenance planning

Solar-Ready Systems

More Petros residents explore rooftop photovoltaic arrays. HEP advises on inverter heat pump compatibility, ensuring:

  • Peak sunlight hours align with compressor operation
  • Net-metering benefits translate to reduced cooling costs
  • Battery storage integration remains future-proof

Ductwork Design: The Unsung Hero of Cooling Performance

Proper Sizing and Layout

HEP engineers use ACCA Manual D to design duct routes that minimize static pressure and velocity noise:

  • Trunk-and-branch or radial layouts selected based on floorplan
  • Long-radius elbows and smooth transitions to reduce turbulence
  • Return pathways sized to equalize supply airflow

Material Selection

Galvanized sheet metal, flexible insulated ducts, and rigid fiberglass each serve particular use cases. HEP evaluates:

  • Thermal resistance (R-value)
  • Potential for microbial growth
  • Ease of cleaning

Testing and Balancing

Post-installation, technicians perform:

  • Static pressure measurement across filters and coils
  • Airflow verification with anemometers
  • Adjustment of balancing dampers to ensure comfort in every room

Emergency Readiness and Seasonal Storms

Petros is no stranger to severe thunderstorms that can knock out power and surge electronics. HEP Company installs:

  • Surge protectors specifically rated for HVAC compressors and control boards
  • Hard-start kits to reduce strain when generators supply backup power
  • Automatic voltage regulators that smooth utility fluctuations

These protections extend equipment life and preserve warranty compliance.

Comfort Beyond Cooling: The Whole-Home Approach

Although air conditioning is the centerpiece, holistic comfort requires attention to building envelope, ventilation, and occupant lifestyle. HEP Company offers ancillary assessments that cover:

  • Air sealing to eliminate drafts and reduce infiltration load
  • ERV (Energy Recovery Ventilator) installation for balanced fresh air exchange
  • Moisture mapping to detect hidden leaks behind walls or under flooring

By correlating HVAC data with building science principles, HEP delivers results that transcend traditional service boundaries.

Key Benefits of Scheduling Air Conditioning Service with HEP

  • Optimized energy efficiency resulting in lower utility consumption
  • Enhanced indoor air quality through advanced filtration and humidity control
  • Reduced likelihood of surprise breakdowns during critical temperature extremes
  • Extended equipment lifespan via meticulous maintenance protocols
  • Access to the latest HVAC technology and smart-home integrations

Seasonal Recommendations for Petros Homeowners

Spring

  • Replace or clean filters ahead of peak pollen season
  • Clear vegetation at least two feet around the outdoor condenser
  • Schedule a professional coil cleaning to improve heat rejection

Summer

  • Keep blinds closed on south-facing windows during midday
  • Use ceiling fans to augment cooling without lowering thermostat setpoints
  • Monitor thermostat history for abnormal runtime lengths

Fall

  • Test thermostat batteries and upgrade firmware if applicable
  • Inspect attic insulation for any compaction or rodent activity
  • Review maintenance records to plan winter service

Winter

  • Run the blower fan occasionally to prevent duct stagnation
  • Seal any attic bypasses that may cause heat loss
  • Update the emergency heat setpoint on dual-fuel systems

The HEP Commitment to Petros Communities

Beyond technical excellence, HEP Company prioritizes transparency, education, and customer empowerment. Each service visit concludes with a detailed report outlining:

  • Performed tasks and test readings
  • Remaining lifespan estimates for key components
  • Tailored recommendations that align with the homeowner’s comfort goals

Through consistent communication and meticulous craftsmanship, HEP has cemented its reputation as the go-to heating and air conditioning authority across Petros and neighboring areas.

Areas We Serve

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