Air Conditioning

HEP HVACAir Conditioning

Air Conditioning | Heating and Air Conditioning | Farragut

When your Farragut home feels more like the inside of a greenhouse than a welcoming retreat, HEP’s certified technicians bring the cool comfort back—fast. From precision diagnostics and same-day repairs to full-scale system replacements, we match every home with the right, energy-efficient solution, backed by transparent pricing and our Happy, Easy, Protected guarantee. We service every major brand, arrive when we say we will, and leave the workspace cleaner than we found it, so the only thing you notice is the perfectly chilled air.

Whether you’re wrangling stubborn hot spots, eyeing lower utility bills, or simply wanting peace of mind before the next Tennessee heat wave, HEP is on call 24/7. Schedule a tune-up, explore smart-thermostat upgrades, or tap into flexible financing for a new high-SEER system—whatever keeps your home calm, cool, and collected all season long.

What our customers say

Called Jason Shoupe and He got us some HELP right away. Sent out Rick Lounders and the very next day we had the installation by Eddie and Will were great! We had a heat and air unit installed today and needless to say, with this cold weather we aren't cold now! Can't Thank Y'all Enough!!
Shamicca P. profile photo
Shamicca P.
Hep has always been a good reputable company & hvac tech Eddie Hawkins is the best!
Joy T. profile photo
Joy T.
Eddie and Gene installed our unit today and it and they are wonderful pleasnt
Julie F. profile photo
Julie F.
HVAC installer Eddie Hawkins customer service, attention to detail, and performance in his duties were above and beyond my expectations. Excellent customer service, polite, super nice guy, and he performed his job extremely well. He didn't rush around just to get the job done. He did the job RIGHT!!! No matter how long it took him. And I sincerely appreciate that. Thank you. I will be recommending him to anyone I know who needs an HVAC install.
Robert R. profile photo
Robert R.
Want to thank Eddie Hawkins and Gene Cross for a great job today. They put in a new heat and air system.
Beth E. profile photo
Beth E.
The technitions that installed our new heating & AC unit, Eddie & Gene, were friendly and professional. They were as quiet as they possibly could be (I work from home) and cleaned up after they were through. Thank you!
Alice F. profile photo
Alice F.
Eddie, Chino and Art did a great job putting in a new heat and air unit for my mother!
Michelle F. profile photo
Michelle F.
Great job that Eddie Hawkins and Tim Sexton did on my new unit great team of guy's would have them do it again if I needed it. Good job guys
Carl L. profile photo
Carl L.
Joe Brown and Dart Cremeans did a wonderful job installing the unit. they were very respectful and professional. they took a little longer than expected but they ran into unexpected issues that were resovled as quickly as possible. we appreciate the constant updates and their awesome teamwork.
Kenaniah R. profile photo
Kenaniah R.
Eddie Hawkins and gene cross installed my new unit and were great!!
Stephen L. profile photo
Stephen L.

Expert Heating and Air Conditioning Service in Farragut by HEP

Farragut’s blend of humid summers and chilly winters makes dependable indoor comfort essential. HEP delivers heating and air conditioning service that keeps homes comfortable, energy-efficient, and safe throughout every season. From meticulous maintenance visits to urgent repairs, HEP technicians provide comprehensive HVAC care designed around the unique climate conditions of Farragut. Using cutting-edge diagnostic tools, brand-agnostic expertise, and a deep commitment to customer satisfaction, HEP ensures that every cooling and heating system performs at its absolute best.

Why Professional HVAC Care Matters

A well-maintained HVAC system goes beyond simply keeping living spaces pleasant. It preserves indoor air quality, prevents costly breakdowns, and lowers monthly utility bills. Professional service distinguishes itself from DIY approaches through:

  • Precise calibration of refrigerant levels and airflow
  • Identification of hidden issues such as duct leakage or electrical faults
  • Compliance with safety codes and manufacturer specifications
  • Verification of efficiency ratings to minimize energy usage

When Farragut homeowners trust HEP, they gain the peace of mind that every component—compressor, evaporator coil, blower motor, and thermostat—is operating within exact specifications.

The HEP Promise for Farragut Homes

HEP’s service model centers on transparency, quality workmanship, and lasting solutions. By focusing on long-term system performance rather than temporary fixes, the team:

  • Employs state-certified technicians specialized in both heating and cooling technologies
  • Uses high-grade replacement parts and industry-approved procedures
  • Provides detailed post-service documentation outlining findings and recommendations
  • Respects property with careful worksite preparation and cleanup

This commitment results in reliable climate control, healthier indoor environments, and reduced operating costs for Farragut residents.

Comprehensive Air Conditioning Solutions

Air conditioning systems in Farragut endure intense summer heat combined with elevated humidity levels. HEP’s tailored service plans address these challenges head-on, ensuring that every A/C unit in town reaches peak performance when temperatures soar.

Seasonal Maintenance for Optimal Performance

Preventative maintenance is the backbone of a resilient cooling system. HEP’s multi-point inspection and tune-up procedure typically includes:

  • Cleaning condenser coils to enhance heat transfer
  • Verifying refrigerant charge for proper cooling capacity
  • Inspecting fan motors and belts for wear and tension
  • Testing capacitors, contactors, and electrical connections
  • Flushing condensate drain lines to prevent water damage and mold

Each step guards against inefficiencies that can overwork compressors, spike energy consumption, and trigger premature failure.

Repair Services that Restore Comfort Quickly

Even the best-maintained air conditioners can suffer sudden malfunctions. Farragut homeowners often experience symptoms such as weak airflow, uneven cooling, or unusual noises. HEP’s rapid response repair services tackle:

  • Compressor failures caused by electrical issues or overheating
  • Frozen evaporator coils resulting from airflow obstructions
  • Low refrigerant levels due to leaks in copper lines or coils
  • Faulty thermostats that misread temperatures and mismanage cycles

Accurate diagnosis ensures that only necessary components are replaced, protecting budgets and extending equipment lifespan.

Air Conditioning Installation & Replacement

When an aging unit no longer delivers efficiency or reliability, HEP guides homeowners through a seamless replacement process:

  1. Load calculation using Manual J methods to determine precise system size
  2. Equipment selection focused on SEER ratings, smart features, and warranty coverage
  3. Proper installation of indoor and outdoor units, line sets, and wiring
  4. Airflow balancing to optimize comfort in every room
  5. Post-installation performance verification and user orientation

By aligning equipment capacity with home design, HEP prevents common issues such as short cycling and humidity imbalances.

Heating Solutions Tailored to Farragut Climate

Although Farragut winters are moderate compared to northern regions, sudden cold snaps demand a reliable heating system. HEP’s service portfolio covers gas furnaces, electric heat pumps, and hybrid systems, ensuring that every household stays cozy without excessive energy expenditure.

Furnace Maintenance

Regular furnace service from HEP includes:

  • Inspection and cleaning of burners for consistent flame patterns
  • Heat exchanger examination to detect dangerous cracks
  • Blower assembly lubrication and alignment
  • Combustion analysis to verify optimal fuel-to-air ratios
  • Safety control testing, including limit switches and ignition systems

These measures reduce the risk of breakdowns and maintain efficiency levels that keep utility costs in check.

Heat Pump Expertise

Heat pumps are popular in Farragut due to their dual heating and cooling capabilities. HEP technicians specialize in:

  • Reversing valve diagnostics to guarantee seamless mode changes
  • Defrost cycle optimization to prevent ice buildup on outdoor coils
  • Supplemental heat strip inspections for emergency operation
  • Variable-speed compressor tuning for quieter, more efficient performance

Proper servicing maximizes the heat pump’s energy-saving potential, especially during transitional spring and autumn months.

Indoor Air Quality Integration

Comfort and health go hand in hand. HEP offers solutions that integrate seamlessly with existing HVAC setups:

  • High-efficiency media filters that capture fine particles and allergens
  • UV germicidal lights to neutralize bacteria and mold on coils
  • Whole-home humidifiers/dehumidifiers for balanced moisture levels
  • Fresh-air ventilators that dilute indoor contaminants without heat loss

These add-ons can relieve seasonal allergies and create a cleaner living environment for Farragut households.

Signs Your Systems Need Attention

Recognizing early warning signals can prevent minor issues from escalating into major repairs.

Cooling System Red Flags

  • Warm air blowing from vents despite thermostat settings
  • Rising energy bills without changes in usage patterns
  • Frequent on/off cycling, indicating short cycles
  • Moisture or leakage around indoor air handler
  • Musty odors signaling microbial growth in ducts or coils

Heating System Indicators

  • Uneven warmth with cold spots in particular rooms
  • Sulfur or burning smells from furnace registers
  • Pilot light discoloration (yellow flames instead of blue)
  • Rattling or booming noises during ignition
  • Unusual spikes in natural gas or electric consumption

Prompt service from HEP can quickly resolve these issues, safeguarding comfort and safety.

Energy Efficiency Strategies

Energy-conscious homeowners in Farragut often seek ways to curb utility expenses without sacrificing comfort. HEP helps achieve this balance through targeted interventions.

Smart Thermostat Integration

By installing programmable or learning thermostats, HEP enables:

  • Automated setback schedules to reduce energy use while occupants are away
  • Remote control via smartphones for real-time adjustments
  • Energy consumption reports that highlight optimization opportunities
  • Compatibility with voice assistants and home automation systems

Smart thermostats can lower heating and cooling costs by up to 10–15% when configured correctly.

Ductwork Optimization

Leaky or poorly insulated ducts can waste up to 30% of conditioned air. HEP’s duct services include:

  • Sealing joints and seams with mastic or metal tape
  • Adding insulation around duct runs in unconditioned spaces
  • Redesigning duct layouts to minimize static pressure and improve airflow
  • Verifying supply and return balance to enhance comfort

Efficient ducts not only save energy but also reduce wear on HVAC equipment.

High-Efficiency Equipment

When replacement becomes necessary, HEP recommends units with:

  • High SEER ratings for A/C and elevated AFUE/ HSPF for heating
  • Variable-speed motors that adjust output to current demand
  • Advanced inverter technology for smooth, quiet operation
  • ENERGY STAR® certification for proven energy savings

Upgrading to high-efficiency models can yield significant long-term savings and increased home value.

The HEP Service Workflow

Transparent processes form the backbone of HEP’s reputation in the Farragut heating and air conditioning community.

Initial System Evaluation

Technicians perform a thorough evaluation that includes:

  • Collecting system age, model numbers, and maintenance history
  • Visual inspection of all accessible components
  • Listening for abnormal sounds during operation
  • Measuring airflow, temperature differentials, and voltage readings

This baseline assessment guides accurate diagnostics.

Detailed Diagnostics and Reporting

Using digital multimeters, pressure gauges, and thermal imaging cameras, HEP pinpoints issues with precision. Findings are documented in an easy-to-understand report that covers:

  • Root cause identification
  • Recommended corrective actions
  • Potential efficiency improvements
  • Preventative measures to avoid recurrence

Precision Repairs and Adjustments

Once authorization is received, repairs proceed with OEM-grade parts. Typical tasks include:

  • Replacing capacitors and contactors
  • Resealing refrigerant leaks and recharging systems
  • Calibrating gas pressure and flame rollout sensors
  • Aligning blower wheels and adjusting belts

Work is completed according to manufacturer guidelines to preserve warranties.

Post-Service Performance Checks

After repairs, HEP verifies:

  • System start-up and shut-down sequences
  • Thermostat accuracy across temperature settings
  • Noise levels and vibration minimization
  • Energy draw compared to engineered specifications

Clients receive a final service summary for their records.

Safety and Compliance

HVAC service involves electrical, mechanical, and chemical elements that demand strict attention to safety.

Code-Compliant Procedures

HEP adheres to national, state, and local regulations governing:

  • Gas line installation and leak detection
  • Venting and combustion air requirements
  • Electrical wire sizing and breaker protection
  • Clearances around outdoor condensing units

Compliance protects homes from fire hazards, carbon monoxide exposure, and equipment misuse.

Refrigerant Handling

Technicians maintain EPA certification to handle refrigerants responsibly. Best practices include:

  • Capturing refrigerant with recovery machines to prevent atmospheric release
  • Identifying and repairing leaks before recharging
  • Documenting refrigerant usage for regulatory reporting

Proper handling preserves ozone integrity and meets environmental laws.

Electrical Safety

Electrical troubleshooting is conducted with:

  • Lockout/tagout procedures to isolate power supply
  • Insulated tools and personal protective equipment (PPE)
  • Verification of proper grounding and bonding

These measures reduce the risk of shocks and short circuits.

Preventative Maintenance Plans

Scheduled maintenance remains the most cost-effective way to prolong system life.

Annual Tune-Ups

HEP recommends at least one heating and one cooling checkup per year. Services typically include:

  • Replacing or cleaning air filters
  • Tightening electrical connections and measuring voltage
  • Checking system controls for correct operation
  • Lubricating moving parts to reduce friction

Regular tune-ups can extend equipment life by several years.

Priority Scheduling Benefits

Maintenance plan members receive:

  • Accelerated response times during peak weather events
  • Reduced diagnostic fees on unexpected repairs
  • Automatic reminders for upcoming visits

This proactive approach ensures uninterrupted comfort.

Components Checked During Visits

During each maintenance appointment, HEP inspects:

  • Thermostat functionality and placement
  • Condenser and evaporator coil cleanliness
  • Blower and inducer motor amperage
  • Safety controls, including flame sensors and pressure switches
  • Condensate drain operation and pan condition

Comprehensive checks reduce the likelihood of unplanned downtime.

The Farragut Climate and Its Impact on HVAC

Understanding local weather patterns enables HEP to fine-tune services for maximum effectiveness.

Humidity Challenges

Summer humidity can exceed 80%, making latent heat removal crucial. Proper sizing of A/C units and integration of whole-home dehumidifiers prevent clammy indoor conditions and mold growth.

Temperature Swings

Winter nights can dip below freezing while days warm rapidly. Heat pumps with dual-fuel backup help manage these variations efficiently, and programmable thermostats adjust setpoints automatically.

Seasonal Allergens

Pollen from nearby greenery peaks in spring and fall. Upgraded filtration and UV light systems from HEP reduce allergen concentrations inside homes, offering relief for sensitive occupants.

Sustainable HVAC Practices

Environmental stewardship guides many of HEP’s recommendations.

Eco-Friendly Refrigerants

HEP advocates for equipment using R-410A and emerging low-GWP refrigerants. Transitioning away from phased-out compounds supports global efforts to mitigate climate change.

Recycling Old Equipment

When replacing units, HEP ensures:

  • Proper evacuation of refrigerant before disposal
  • Separation of metals and plastics for recycling
  • Compliance with local waste management regulations

Sustainable disposal minimizes landfill impact and recovers valuable resources.

Why Farragut Residents Trust HEP

Local homeowners seek reliability, expertise, and honesty—and they find all three in HEP’s approach.

Experienced Technicians

Every HEP technician undergoes continuous training to master:

  • Emerging HVAC technologies such as variable-refrigerant flow (VRF) systems
  • Diagnostic software for faster, more accurate troubleshooting
  • Energy-efficiency best practices relevant to the Farragut market

Local Knowledge

Familiarity with regional building codes, typical construction styles, and local climate nuances allows HEP to tailor solutions that fit Farragut homes precisely.

Commitment to Education

HEP believes informed homeowners make better decisions. Technicians explain system conditions and maintenance strategies clearly, empowering residents to foster long-term HVAC health.

Areas We Serve

AlcoaAllardtAltamontAndersonvilleApisonAthensBean StationBeersheba SpringsBelvidereBentonBirchwoodBlaineBlountvilleBluff CityBricevilleBristolCalhounCaryvilleCharlestonChattanoogaChurch HillClairfieldClevelandClintonCoalmontCollegedaleCookevilleCopperhillCorrytonCosbyCowanCrab OrchardCrossvilleCumberland GapDandridgeDaytonDecaturDecherdDeer LodgeDelanoDucktownDuffDunlapElizabethtonEloraEnglewoodErwinEstill SpringsEtowahEvensvilleFarragutFayettevilleFlintvilleFountain CityFriendsvilleGatlinburgGeorgetownGrandviewGraysvilleGreenbackGreenevilleGruetli-LaagerGuildHallsHarrimanHarrisonHarrogateHeiskellHelenwoodHillsboroHixsonHuntlandHuntsvilleJacksboroJamestownJasperJefferson CityJellicoJohnson CityJonesboroughKarnsKelsoKingsportKingstonKnoxvilleKodakLa FolletteLake CityLancingLenoir CityLookout MountainLoudonLouisvilleLuttrellLynchburgMadisonvilleManchesterMaryvilleMascotMaynardvilleMcDonaldMcMinnvilleMonteagleMontereyMorristownMountain CityMulberryNew MarketNew TazewellNewcombNewportNiotaNorrisOak RidgeOakdaleOcoeeOld FortOliver SpringsOneidaOoltewahPalmerPelhamPetrosPhiladelphiaPigeon ForgePikevillePioneerPowellRelianceRicevilleRobbinsRockfordRockwoodRogersvilleRutledgeSale CreekSequatchieSeviervilleSewaneeSeymourSharps ChapelShelbyvilleSignal MountainSoddy-DaisySouth PittsburgSpartaSpeedwellSpring CityStrawberry PlainsSunbrightSweetwaterTalbottTazewellTellico PlainsTen MileThorn HillTownsendTracy CityTullahomaTurtletownVonoreWallandWartburgWashburnWhite PineWhitwellWinchesterWinfield
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