Air Conditioning

HEP HVACAir Conditioning

Air Conditioning | Heating and Air Conditioning | Lake City

When Lake City’s temperatures climb, you shouldn’t have to retreat to the basement to stay cool. HEP’s Heating and Air Conditioning team keeps the comfort turned up and the sweat factor down with fast, friendly air-conditioning service that fits your schedule and your budget. From precision installations of today’s most energy-efficient systems to quick repairs that get your existing unit humming again, our NATE-certified technicians bring decades of know-how—and a truckload of parts—right to your driveway.

Locally rooted and family-owned, HEP treats every Lake City home like it’s our own. We’ll text you when we’re on the way, explain every option in plain English, and leave your space cleaner than we found it. Whether you need a seasonal tune-up, a complete system replacement, or 24/7 emergency help on the hottest night of the year, one call to HEP puts cool, crisp air within easy reach. Let’s make your home the chillest spot in Lake City—book your appointment today!

What our customers say

Aavi and Don braved this artic blast in East Tennessee and installed a new HVAC unit for me today. They did a excellent job. Thank you Aavi and Don!
Sharon W. profile photo
Sharon W.
Patrick was amazing and professional. He stayed late and drove an hour to come and diagnose my issue. He took the initiative to look up whether the unit was under warranty and was honest and thorough in his communication. He literally went the extra mile. Also the dispatch team was incredible. They initially told me that they didn't have anyone to send but when I called back to ask them a question they said they were working to find someone...and did. A+++!
Ian R. profile photo
Ian R.
We had to have our upstairs HVAC unit replaced. Our installers Jordan and Sebastian were great, professional, clean, careful, and nice technicians. The technician that came out to give us a quote was also great. The entire process was prompt and swiftly executed.
Madison S. profile photo
Madison S.
My tech was Jacob Newman and he did a fantastic job figuring out the noise problem we were experiencing in our newly installed unit (last fall install). He was efficient and completed the job quickly.
Kayla A. profile photo
Kayla A.
Rob C. Is dedicated, smart, and tireless. He’ll always be my choice for HVAC and friendship
Tim C. profile photo
Tim C.
Dexter went above and beyond coming by later than scheduled just to make sure I got the estimate needed to move forward. He had a wealth of knowledge regarding my HVACs issues and and did an absolutely fantastic job!
Hi, L. profile photo
Hi, L.
Patrick Mcgraw did an excellent job explaining what we needed to get done. We look forward to working with them on our future unit!
James H. profile photo
James H.
Patrick has helped serviced my hvac and always make it work better with each visit. He is very professional and does not sugar coat anything with me.
Ashley profile photo
Ashley
Jacob newman came out and checked our hvac units he was very professional and easy to talk to and explained things very well
Anthony W. profile photo
Anthony W.
We love HEP!- they have been such a great asset to our new home!! Today Jacob Newman came to look at our AC unit a was on time, informative and so professional he is typical of all the five star employees that we have encountered!!!- Thank you Hep & Thank you Jacob!!! ⭐️⭐️⭐️⭐️⭐️
Mitzi N. profile photo
Mitzi N.

Why Reliable Heating and Air Conditioning Matter in Lake City

Lake City’s weather patterns are a mix of humid summers, cool autumns, brisk winters, and pleasantly mild springs. Humidity levels can climb sharply during July and August, while winter nights occasionally dip below freezing. In such a climate, a dependable heating and air conditioning system is not a luxury—it is a year-round necessity for comfort, health, and energy efficiency.

Homeowners and business managers know that a poorly maintained HVAC unit struggles to keep pace with temperature swings, driving up utility bills and shortening equipment life. Poor indoor air quality, uneven temperatures between rooms, and excess moisture can also encourage mold, mildew, and allergens. With so many factors at play, professional service from a dedicated provider becomes indispensable. HEP Company offers precisely that support for Lake City residents, ensuring each system operates smoothly no matter the season.

HEP Company at a Glance

HEP Company focuses exclusively on heating and air conditioning work, combining technical precision with a deep understanding of Lake City’s climate. The team’s core goal is to maximize comfort while minimizing energy consumption. Whether tuning an older furnace, installing a modern heat pump, or retrofitting ductless mini-splits, HEP emphasizes craftsmanship and long-term reliability.

Key pillars of the company’s approach include:

  • Comprehensive HVAC expertise covering installation, maintenance, and repair
  • Familiarity with local building codes and climate considerations
  • A commitment to environmentally responsible solutions
  • Continual training to stay current with emerging HVAC technologies

Comprehensive Heating Services

Furnace Installations and Replacements

When outside temperatures plummet, a correctly sized and expertly installed furnace is essential. HEP Company evaluates square footage, insulation quality, and existing ductwork to recommend the ideal system. Incorrect sizing can trigger short cycling or extended run times, each leading to higher bills and faster wear. HEP’s technicians use Manual J load calculations and advanced diagnostic tools to match a new furnace precisely to the property’s needs.

Boiler Maintenance and Upgrades

Radiant heating remains popular in parts of Lake City for its quiet operation and consistent warmth. HEP’s boiler specialists inspect heat exchangers, test pressure relief valves, calibrate aquastats, and clean burners. If an older cast-iron boiler becomes inefficient, HEP can install a modulating condensing unit to cut fuel usage while maintaining steady temperatures.

Heat Pump Solutions for Mild Winters

Heat pumps provide both heating and cooling, making them a versatile option for transitional climates. During winter, they extract ambient heat from outdoor air, and during summer, they reverse the cycle to remove heat from interiors. HEP configures heat pumps with variable-speed compressors that adapt output in real time, preventing abrupt temperature swings and further trimming energy costs.

Preventive Heating Maintenance

An annual tune-up detects issues such as cracked heat exchangers, malfunctioning ignition systems, and reduced airflow from dirty filters. HEP’s heating maintenance checklist typically includes:

  • Comprehensive safety inspection
  • Cleaning or replacement of filters
  • Testing combustion efficiency
  • Lubricating moving parts
  • Verifying thermostat accuracy

Comprehensive Air Conditioning Services

Precision AC Installations

Lake City’s humid summers demand air conditioners that can dehumidify effectively while cooling spaces efficiently. HEP selects systems with high Seasonal Energy Efficiency Ratios (SEER) and takes a whole-house approach that assesses duct condition, attic insulation, and window placement. Proper airflow calculations prevent hot spots and ensure uniform cooling across rooms.

Responsive AC Repairs

Unexpected breakdowns in July or August can be more than inconvenient. High indoor humidity may damage furniture, electronic equipment, and even structural elements. HEP technicians arrive equipped with digital manifold gauges, leak detection devices, and refrigerant recovery systems. Common repair tasks include fixing compressor faults, replacing failed contactors, and correcting refrigerant charge imbalances.

Scheduled Cooling Maintenance

Preventive maintenance is the easiest way to extend the life of any air conditioner. During a spring maintenance visit, HEP experts:

  • Clean condenser coils to enhance heat rejection
  • Check refrigerant levels and adjust if necessary
  • Tighten electrical connections to avert shorts
  • Measure airflow across the evaporator coil
  • Inspect condensate drains for blockages

Ductless Mini-Split Systems

Ductless systems offer zone-based control, perfect for room additions or older homes lacking existing ducts. HEP installs single-zone and multi-zone configurations, ensuring line sets are insulated correctly and indoor air handlers are positioned for optimal circulation. Because mini-splits require no major remodeling, they often shorten installation timelines while delivering impressive efficiency.

Specialized Solutions for Lake City’s Climate

Lake City’s frequent humidity spikes place unique demands on HVAC equipment. Over-sized air conditioners may cool the air quickly without sufficient run time to remove moisture, leading to clammy interiors. HEP combats this issue by:

  • Selecting equipment with matching sensible and latent capacity ratings
  • Installing whole-home dehumidifiers that integrate with existing ductwork
  • Recommending ECM blowers that can run at lower speeds for extended periods, improving moisture removal

Energy Efficiency Strategies

Energy costs can climb rapidly if HVAC systems are not optimized. HEP Company prioritizes solutions that lower kilowatt usage and reduce greenhouse gas emissions without sacrificing comfort.

Load Reduction First

Before suggesting equipment upgrades, HEP evaluates ways to cut thermal load:

  • Sealing and insulating attic penetrations
  • Adding radiant barriers where sunlight heats roof decks
  • Replacing worn weatherstripping around doors and windows
  • Advising on solar-reflective roofing materials

High-Efficiency Equipment Options

When new equipment is required, HEP offers:

  • Variable-speed furnaces with AFUE ratings above 95%
  • Air conditioners and heat pumps with SEER2 ratings exceeding 18
  • Inverter-driven compressor technology for minimal energy spikes

Smart Thermostat Integration

Modern thermostats learn user preferences and automatically create schedules that align with daily routines. HEP configures smart devices to optimize setback temperatures while occupants are away, then pre-condition living spaces before return. Remote access through mobile apps allows adjustments from anywhere.

Indoor Air Quality Enhancements

Comfort extends beyond temperature. Clean, healthy air helps prevent respiratory irritation, allergies, and even fatigue. HEP treats indoor air quality (IAQ) as an integral component of every HVAC project.

Multi-Stage Filtration

Standard fiberglass filters capture only larger dust particles. HEP installs MERV 11–16 filters or retrofit systems with media air cleaners for superior particulate removal. For clients with heightened sensitivities, HEPA filtration is available through bypass configurations that integrate seamlessly with existing return ducts.

UV Germicidal Lights

Ultraviolet-C (UV-C) lamps neutralize mold spores and bacteria on coil surfaces and in the airstream. HEP technicians mount lamps strategically inside air handlers, ensuring optimal line-of-sight exposure without interfering with airflow.

Humidity Control

Maintaining indoor relative humidity between 30% and 50% is vital for comfort and health. HEP combines dehumidifiers in summer and steam humidifiers in winter to stabilize moisture levels year-round.

Seasonal Maintenance Schedules

Proactive maintenance maximizes equipment life while minimizing downtime during peak weather. HEP recommends:

  • Spring cooling inspection between March and May
  • Fall heating inspection between September and November

Each appointment focuses on the system soon to shoulder the heavier load, catching wear-and-tear issues before they intensify.

Common HVAC Problems and HEP Solutions

Uneven Temperature Distribution

Poor duct design, blocked vents, or failing dampers can leave certain rooms too hot or too cold. HEP conducts airflow tests using anemometers, then balances supply and return air to restore uniform comfort.

Rising Energy Bills

An unexplained spike often signals leaking refrigerant, clogged filters, or failing blower motors. HEP combines data logging with infrared imaging to pinpoint inefficiencies and correct them.

Short Cycling

Repeated on-off cycles strain compressors and furnaces, often caused by oversized equipment or faulty thermostats. After confirming sizing calculations, HEP recalibrates control boards and, when necessary, recommends right-sized replacements.

Frozen Evaporator Coils

Restricted airflow or low refrigerant pressure can cause icing, reducing cooling capacity. HEP thaws the system safely, cleans coils, and repairs leaks to prevent recurrence.

Advanced Technology and Equipment Used by HEP

Staying ahead in HVAC performance requires continual investment in tools and training. HEP equips its technicians with:

  • Wireless digital manifold sets for precise refrigerant diagnostics
  • Combustion analyzers that measure CO, CO₂, and stack temperature
  • Blower door testing kits to quantify building envelope leakage
  • Thermal imaging cameras for spotting hidden insulation gaps
  • Refrigerant recovery machines that meet EPA requirements

Steps in a Typical Service Visit

  1. Arrival and brief consultation about system behavior and comfort goals
  2. Visual inspection of indoor and outdoor units, wiring, and refrigerant lines
  3. Diagnostic testing with electronic gauges and multimeters
  4. Cleaning and lubrication of moving components
  5. Adjustment of thermostat settings and control sequences
  6. Post-service report outlining findings and recommended next steps

Customer-Centric Approach to HVAC Projects

HEP values transparency and clarity at every stage of a project. Technicians explain their findings in straightforward language, walk clients through available options, and encourage informed decision-making. Excess technical jargon is avoided, yet critical information like equipment capacities, efficiency ratings, and projected energy savings is presented clearly.

Environmental Responsibility

Heating and cooling can account for nearly half of a building’s energy consumption. HEP reduces environmental impact in several ways:

  • Selecting refrigerants with low global warming potential (GWP)
  • Recycling replaced metal components and refrigerant oils
  • Offering high-efficiency systems that consume less electricity or gas
  • Providing guidance on reducing overall carbon footprint through energy audits

Benefits of Professional HVAC Maintenance

  • Longer equipment lifespan through timely part replacement
  • Reduced risk of emergency breakdowns during peak seasons
  • Lower monthly utility costs thanks to optimized performance
  • Improved indoor air quality when filters and coils remain clean
  • Compliance with manufacturer warranty requirements

Signs Your System Needs Service

  • Unusual rattling, grinding, or squealing noises
  • Sudden changes in humidity levels inside the building
  • Musty or burnt odors emanating from vents
  • Frequent tripping of circuit breakers linked to HVAC circuits
  • Discrepancies between thermostat setting and room temperature

Ductwork Services

Leaky ducts can waste up to 30% of conditioned air. HEP seals joints with mastic or metal tape, replaces crushed or collapsed sections, and insulates runs passing through unconditioned spaces. For properties with aging or poorly designed ducts, HEP can design and install new layouts that improve airflow balance and reduce resistance.

Thermostats and Smart Controls

Proper control devices are the brain of any HVAC system. HEP offers:

  • Programmable thermostats with seven-day scheduling
  • Smart thermostats that use learning algorithms and geofencing
  • Zoning systems employing multiple dampers and temperature sensors

These solutions allow occupants to tailor comfort to occupancy patterns, minimizing energy waste and enhancing customization.

Emergency Service Preparedness

Even with meticulous maintenance, unexpected failures can occur. Lake City’s temperature extremes demand rapid intervention to prevent property damage from frozen pipes in winter or excess humidity in summer. HEP technicians maintain fully stocked service vehicles with:

  • Universal replacement motors and capacitors
  • Common ignition modules and flame sensors
  • Assorted refrigerants and leak repair kits
  • Specialized tools for swift troubleshooting

Rapid response mitigates discomfort and limits secondary damage.

Choosing the Right HVAC System

Every property has unique requirements. Decorative architectural features, insulation values, solar gain through windows, and occupant lifestyle all influence system selection. HEP employs a consultative process:

  1. Conduct load calculations and airflow assessments
  2. Evaluate existing infrastructure for potential upgrades or retrofits
  3. Present multiple system options with corresponding efficiency levels
  4. Discuss anticipated energy savings and maintenance considerations
  5. Outline installation timelines and steps for seamless implementation

Warranty and Performance Guarantees

A new HVAC system is a substantial investment, and confidence in that investment is crucial. HEP partners with leading manufacturers that provide solid parts warranties. Additionally, labor guarantees cover workmanship for a defined period. Annual maintenance, performed by HEP, helps ensure ongoing eligibility for these protections.

HEP Team Training and Certification

Quality service stems from well-trained professionals. HEP technicians pursue:

  • North American Technician Excellence (NATE) certification
  • EPA Section 608 certification for refrigerant handling
  • Ongoing factory training on emerging equipment models
  • Safety courses covering electrical hazards, confined space entry, and ladder use

By fostering a culture of continuous learning, HEP safeguards both technician well-being and client satisfaction.

Areas We Serve

AlcoaAllardtAltamontAndersonvilleApisonAthensBean StationBeersheba SpringsBelvidereBentonBirchwoodBlaineBlountvilleBluff CityBricevilleBristolCalhounCaryvilleCharlestonChattanoogaChurch HillClairfieldClevelandClintonCoalmontCollegedaleCookevilleCopperhillCorrytonCosbyCowanCrab OrchardCrossvilleCumberland GapDandridgeDaytonDecaturDecherdDeer LodgeDelanoDucktownDuffDunlapElizabethtonEloraEnglewoodErwinEstill SpringsEtowahEvensvilleFarragutFayettevilleFlintvilleFountain CityFriendsvilleGatlinburgGeorgetownGrandviewGraysvilleGreenbackGreenevilleGruetli-LaagerGuildHallsHarrimanHarrisonHarrogateHeiskellHelenwoodHillsboroHixsonHuntlandHuntsvilleJacksboroJamestownJasperJefferson CityJellicoJohnson CityJonesboroughKarnsKelsoKingsportKingstonKnoxvilleKodakLa FolletteLake CityLancingLenoir CityLookout MountainLoudonLouisvilleLuttrellLynchburgMadisonvilleManchesterMaryvilleMascotMaynardvilleMcDonaldMcMinnvilleMonteagleMontereyMorristownMountain CityMulberryNew MarketNew TazewellNewcombNewportNiotaNorrisOak RidgeOakdaleOcoeeOld FortOliver SpringsOneidaOoltewahPalmerPelhamPetrosPhiladelphiaPigeon ForgePikevillePioneerPowellRelianceRicevilleRobbinsRockfordRockwoodRogersvilleRutledgeSale CreekSequatchieSeviervilleSewaneeSeymourSharps ChapelShelbyvilleSignal MountainSoddy-DaisySouth PittsburgSpartaSpeedwellSpring CityStrawberry PlainsSunbrightSweetwaterTalbottTazewellTellico PlainsTen MileThorn HillTownsendTracy CityTullahomaTurtletownVonoreWallandWartburgWashburnWhite PineWhitwellWinchesterWinfield
HEP HVAC
Book Online
(423) 228-7742