Air Conditioning

HEP HVACAir Conditioning

Air Conditioning | Heating and Air Conditioning | Reliance

When a Reliance summer turns sweltering, one call to HEP Heating & Air Conditioning brings an oasis of cool, clean comfort back to your home. Our certified technicians arrive on-time, ready to troubleshoot any make or model, and we stock our vans like rolling warehouses so most repairs are finished during the first visit. From whisper-quiet, high-efficiency AC installations to precision tune-ups that lower your energy bills, every service is backed by transparent pricing and HEP’s legendary Happy You’ll Be satisfaction guarantee.

But we don’t just fix air conditioners—we optimize indoor climates. Smart thermostat set-ups, ductwork sealing, and indoor air-quality solutions work together to create a balanced environment that protects your family’s health as well as your budget. And because breakdowns don’t wait for business hours, our friendly team is on call 24/7, ready to restore your comfort in Reliance whenever you need us.

Choose HEP and enjoy the peace of mind that comes from working with a local company rooted in honesty, expertise, and neighborly care. Feel the difference professionalism makes—schedule your AC service today and let the cool air flow.

What our customers say

I'm so pleased with this company I'm glad I went with hep thanks for sending Ronnie out to take a look at my unit he found what was wrong in no time
Romeo A. profile photo
Romeo A.
Patrick was amazing! He has serviced our heat before and knew our unit and what it needed for its A/C side! He was a pleasure to work with and hope he is for anyone else in the future
Jeff S. profile photo
Jeff S.
Carl Frazier did an awesome job checking out my unit!
Suzanne P. profile photo
Suzanne P.
Hep sent Jacob Newman for assessment and repair of our A/C unit during 90+ temperatures. Jacob quickly found the problem and got things working again! Not only was he very knowledgeable for providing additional quotes, but he was very a personable person to talk with! Keep up hiring great people like Jacob, Hep, and work will follow!
David K. profile photo
David K.
Patrick McGraw was our technician and was very thorough, explained all issues with our hvac unit. Will definitely use HEP again.
Brienna M. profile photo
Brienna M.
Technician was Jacob Newman, and he provided thorough and helpful information. We negotiated a great deal on a replacement hvac unit!
Jacob P. profile photo
Jacob P.
Carl Frazier Took great care of us! Got our AC back up and running in This awful heat!
Mary S. profile photo
Mary S.
Patrick came in on a Saturday and was such a huge help. First he gave me all the options I had after looking at my AC unit and running diagnostics. I couldn’t find my warranty and he was very accommodating when it came to trying the option that my warranty wouldn’t have covered anyway. And honestly, just an absolutely pleasant and delightful person to work with. I know if I’d been out in this heat I wouldn’t be as delightful as he is. That aside, incredibly knowledgeable of what he is doing and what would be the best fix for me. I am so glad I called HEP and had Patrick help us out.
Asya M. profile photo
Asya M.
Jacob Newman was excellent. He ordered a part for our unit and assured me that if it in in stock it will be installed as soon as possible. Thank you, Nora Messing
Nora M. profile photo
Nora M.
We needed someone to come out and inspect our AC/Heating unit and Patrick was our guy! He’s very knowledgeable, gave us several different troubleshooting options to choose from. Would 10/10 call on them again
Jennifer B. profile photo
Jennifer B.

HEP Company: Expert Heating and Air Conditioning Service in Reliance

HEP company delivers a full spectrum of heating and air conditioning solutions for homeowners and businesses throughout Reliance. From precision diagnostics to meticulous installation, every service is performed by certified technicians who know the local climate, building codes, and energy-efficiency requirements inside and out. By integrating advanced HVAC technology with methodical workmanship, HEP helps residents maintain perfect indoor comfort all year long.

Reliance’s Unique Climate Demands

Reliance sits in a region characterized by sweltering summers and crisp winters. These extremes place heavy demands on air conditioning systems as well as heating equipment, making timely service and routine maintenance essential. HEP understands the nuances of seasonal shifts:

  • Long stretches of high humidity that burden AC compressors
  • Quick temperature fluctuations that tax heat pumps and furnaces
  • Pollen-rich spring months that clog filters and impact indoor air quality

By tailoring each service to match these local challenges, HEP keeps HVAC systems operating at peak efficiency regardless of weather surprises.

Comprehensive Air Conditioning Services

Reliable air conditioning is non-negotiable during Reliance’s hottest months. HEP offers a suite of AC services that address every stage of a unit’s lifecycle, from initial sizing to end-of-life replacement.

Air Conditioner Installation

Correct sizing and strategic placement are pivotal to a successful AC installation. HEP technicians perform detailed load calculations that account for:

  • Square footage and ceiling height
  • Window orientation and insulation levels
  • Local sun exposure patterns
  • Occupancy and appliance heat gain

These measurements inform an equipment recommendation that balances cooling power with energy savings. Once selected, the unit is installed with calibrated duct design, proper refrigeration line routing, and factory-specified torque on all connections.

Precision Repair and Part Replacement

Unexpected breakdowns can strike at the worst times. HEP’s repair approach centers on fast diagnostics, leveraging:

  • Digital multimeters for electrical integrity checks
  • Infrared thermography to detect thermal anomalies
  • Refrigerant gauges to verify subcooling and superheat readings
  • OEM software for advanced fault code interpretation

Whether the issue stems from a failing capacitor, restricted metering device, or compromised evaporator coil, parts are replaced using original manufacturer components whenever possible. This safeguards efficiency ratings and preserves warranty coverage.

Seasonal Tune-Ups

Preventive tune-ups reduce operating costs and extend equipment life. During a typical spring service visit, technicians will:

  • Clean condenser coils with biodegradable agents
  • Inspect blower motors and belts for wear
  • Test thermostat calibration against laboratory standards
  • Verify refrigerant charge within manufacturer tolerances
  • Lubricate moving parts to minimize friction losses

A detailed service report outlines current system health, recommended improvements, and projected efficiency gains.

Heating Solutions Tailored to Reliance Homes

Cold snaps demand dependable heating performance. Whether a property relies on a modern heat pump or a high-efficiency gas furnace, HEP offers specialized solutions that keep winter chills at bay.

Furnace Services

Gas and electric furnaces require balanced fuel-to-air mixing, unobstructed flue pathways, and precise ignition cycles. HEP technicians inspect:

  • Burners for even flame distribution
  • Heat exchangers for cracks and carbon buildup
  • Inducer motors for proper draft performance
  • Ignition electrodes for corrosion or misalignment

Combustion analysis is performed with calibrated probes to verify carbon monoxide levels and maximize thermal efficiency.

Heat Pump Expertise

Reliance homeowners increasingly turn to heat pumps for year-round comfort. HEP provides:

  • Reversing valve diagnostics to guarantee trouble-free switching between modes
  • Defrost cycle optimization for frosty mornings
  • Auxiliary heat strip verification to prevent energy waste

Coupled with programmable thermostat integration, these measures ensure heat pumps operate smoothly throughout heating season.

Hydronic and Radiant Systems

Some residences rely on boiler-driven hydronic setups or in-floor radiant heat. HEP’s boiler specialists service expansion tanks, calibrate circulator pumps, and bleed air from lines to sustain quiet, even warmth.

Preventive Maintenance Plans

Regular maintenance remains the best defense against sudden HVAC failures. HEP offers tiered service agreements that include semi-annual visits, priority scheduling, and comprehensive system audits.

Unordered highlights of plan benefits:

  • Filter replacements based on MERV ratings matched to household needs
  • Coil cleaning that restores SEER efficiency lost to dirt accumulation
  • Electrical tightening to curb voltage drop and arc potential
  • Drain line flushing to forestall condensate leaks and mold growth

Each visit builds a detailed maintenance log, providing a valuable record for warranty claims or property resale.

Indoor Air Quality Enhancements

Comfort is about more than temperature; it includes clean, healthy air. HEP integrates indoor air quality (IAQ) solutions directly into existing HVAC systems.

Whole-Home Filtration

High-performance media filters and electronic air cleaners capture pollen, dust mites, and smoke particulates commonly encountered in Reliance. By reducing airborne contaminants, these systems benefit occupants with allergies or respiratory sensitivities.

Ultraviolet Germicidal Lamps

UV-C lamps installed within the air handler sterilize microbial growth on coils and drain pans. The result is a significant reduction in mold spores circulating through ductwork.

Balanced Humidity Control

Excessive humidity accelerates microbial growth, whereas overly dry air irritates skin and sinuses. HEP calibrates humidifiers and dehumidifiers to maintain an ideal 40-50% relative humidity range.

Energy Efficiency and Green HVAC Practices

Energy costs continue to climb, prompting Reliance residents to seek eco-friendly upgrades. HEP prioritizes efficiency at every service stage.

High-SEER Equipment Upgrades

Replacing an aged 10-SEER unit with a 16-SEER system can deliver extensive energy savings. HEP evaluates return on investment, rebate eligibility, and environmental impact before recommending a new model.

Duct Sealing and Insulation

Leaky ductwork wastes conditioned air. Technicians:

  • Conduct blower door tests to pinpoint infiltration
  • Apply mastic sealant or aerosolized lining to mend gaps
  • Add R-rated insulation to exposed attic or crawlspace ducts

These steps enhance delivery efficiency and reduce strain on compressors and furnaces.

Smart Thermostat Integration

Smart thermostats learn household routines and adjust temperatures automatically for maximum savings. HEP handles:

  • Hard-wiring and C-wire placement
  • Firmware updates for compatibility
  • Zonal programming tailored to multi-story homes

By merging data analytics with mechanical know-how, HEP helps Reliance homeowners curb utility bills and reduce carbon footprints.

Signs Your System Needs Professional Attention

Timely service prevents minor issues from escalating. Homeowners should remain alert to:

  • Unusual noises: clanks, squeals, or grinding from indoor or outdoor units
  • Irregular cycling: rapid on/off sequences that hint at thermostat or relay faults
  • Uneven temperatures: hotspots and cold zones indicating airflow challenges
  • Elevated humidity: clammy indoor air despite proper thermostat settings
  • Unexplained energy spikes: rising bills can signal hidden inefficiencies

HEP encourages prompt scheduling whenever these symptoms emerge to avoid costly component failure.

The HEP Process: From Inspection to Final Testing

A structured procedure ensures consistent results across every service call.

Initial Consultation and Assessment

Technicians collect building data, discuss comfort concerns, and perform a visual equipment inspection. Advanced diagnostic tools measure operating pressures, voltage drops, and temperature splits.

Tailored Service Plan

Findings translate into a customized roadmap. Whether it’s a targeted repair, full replacement, or performance upgrade, the plan outlines parts, timelines, and projected efficiency gains.

Implementation and Quality Control

Repairs, replacements, or installations are executed according to manufacturer specifications and local code. Post-work, systems undergo:

  • Refrigerant charge confirmation using digital scale methods
  • Combustion analysis for fuel-burning appliances
  • Static pressure measurements to validate duct performance
  • Thermostat calibration checks

Documentation and Education

Homeowners receive a detailed service report plus guidance on filter changes, seasonal operating modes, and energy-saving practices.

Benefits of Choosing HEP for HVAC Service in Reliance

Selecting the right HVAC partner can make all the difference in comfort, efficiency, and system longevity.

Unordered list of advantages:

  • Local expertise grounded in Reliance weather patterns
  • Certified technicians trained on the latest HVAC standards
  • Comprehensive offerings spanning AC, heating, IAQ, and energy audits
  • Rigorous safety protocols that protect occupants and property
  • Commitment to eco-friendly practices and refrigerant stewardship

By uniting technical mastery with genuine care for community well-being, HEP stands out as a dependable choice for any heating or air conditioning project.

Seasonal Tips for Optimal Performance

Routine homeowner actions complement professional service.

Spring and Summer

  • Trim vegetation at least two feet from outdoor condenser units
  • Replace filters monthly during peak pollen season
  • Set ceiling fans to rotate counter-clockwise for wind-chill effect

Fall and Winter

  • Reverse ceiling fan direction to clockwise at low speed for gentle heat recirculation
  • Check exposed duct joints for air leaks using a simple smoke test
  • Keep supply and return vents unblocked by furniture or rugs

Practiced consistently, these habits lighten the workload on HVAC equipment and extend service intervals.

Common Air Conditioning Issues Resolved by HEP

Each malfunction has root causes that HEP’s diagnostic protocols unravel quickly.

Frozen Evaporator Coils

Symptoms: diminished airflow and ice buildup. Causes include restricted airflow, dirty filters, or low refrigerant. Solution involves defrosting coils, cleaning filters, and identifying leaks before recharging refrigerant to factory levels.

Short Cycling

Repeated on/off cycles waste energy and wear out components. HEP checks oversized equipment, thermostat placement near heat sources, and clogged condensate lines that trigger safety shutoffs.

Water Leaks

Condensate drain clogs or damaged pans cause indoor water damage. Technicians clear blockages, slope lines properly, and apply antimicrobial treatments to deter biofilm growth.

Warm Air from Vents

Potential culprits range from failed capacitors and broken compressors to blown fuses. Comprehensive electrical testing pinpoints the faulty part for swift replacement.

Advanced Technology and Equipment

HEP continually invests in state-of-the-art tools to deliver precise results.

Unordered equipment highlights:

  • Wireless digital manifolds that log refrigerant data in real time
  • Combustion analyzers with built-in CO alarms for enhanced safety
  • Thermal imaging cameras that expose hidden duct leaks and insulation gaps
  • Static pressure sensors delivering instant airflow feedback

Pairing these tools with technician expertise leads to superior system performance, minimized downtime, and extended equipment lifespan.

Airflow Optimization and Duct Design

Proper airflow ensures balanced temperatures across all rooms. HEP evaluates:

  • Duct diameter relative to airflow demand
  • Elbow angles and transitions that may cause turbulence
  • Register placement to prevent stratification

Where deficiencies exist, solutions may include adding return vents, installing adjustable dampers, or redesigning trunk lines to equalize pressure zones.

Refrigerant Management and Environmental Compliance

Modern air conditioners rely on environmentally responsible refrigerants with low global warming potential. HEP adheres strictly to EPA guidelines, employing:

  • Recovery machines that capture existing refrigerant for recycling
  • Vacuum pumps gauged to industry-accepted microns before system recharge
  • Leak detectors calibrated for new generation refrigerant blends

Responsible refrigerant handling protects the environment while maintaining unit efficiency.

Comfort Zoning for Multi-Story Residences

Large homes in Reliance often require different temperatures across floors. Zoning solutions from HEP incorporate:

  • Motorized dampers tied to dedicated thermostats
  • Variable speed air handlers that modulate airflow precisely
  • Bypass design that prevents static pressure buildup

The result is personalized comfort without energy waste common to single-zone systems.

Air Conditioning and Heating Upgrades for Older Homes

Historic and mid-century properties present unique challenges. HEP specializes in retrofits that respect architectural integrity while delivering modern comfort.

Solutions Include

  • Low-profile ducting hidden within soffits and closets
  • Ductless mini-split systems for rooms lacking duct runs
  • High-velocity small-duct systems that fit existing wall cavities

Technicians work with homeowners to select equipment that harmonizes with building aesthetics and maintains structural authenticity.

Emergency Preparedness and Backup Solutions

Ice storms, heat waves, and grid disruptions can interrupt HVAC operation. HEP advises on backup systems that preserve safety and comfort.

Recommendations

  • Whole-house generators sized to handle HVAC startup amperage
  • Dual-fuel heat pump configurations that switch to gas heat during extreme cold
  • Surge protection devices safeguarding sensitive control boards

By anticipating contingencies, HEP helps Reliance residents remain resilient during adverse events.

Health Benefits Connected to Proper HVAC Maintenance

Beyond comfort, well-maintained systems contribute to overall wellness.

Unordered health advantages:

  • Reduced allergen load due to cleaner filtration
  • Lower mold growth risk through balanced humidity
  • Diminished airborne pathogen transmission via UV sterilization

These factors create a healthier indoor environment, particularly important for households with children, seniors, or immunocompromised members.

Customized Commercial HVAC Solutions

HEP extends its expertise to Reliance’s commercial sector, supporting offices, retail spaces, and light industrial facilities.

Key Commercial Offerings

  • Rooftop unit (RTU) installation and retrofit
  • Building automation system integration for centralized control
  • Air balancing services that optimize occupant comfort and productivity
  • Economizer setup for free cooling during mild temperatures

By aligning HVAC performance with business objectives, HEP assists local enterprises in maintaining a comfortable workplace while controlling operational costs.

Ongoing Training and Certification

Technical competence is maintained through continuous education. HEP technicians attend manufacturer workshops, NATE certification courses, and energy code seminars, ensuring familiarity with evolving technologies such as:

  • Inverter-driven compressors
  • Variable refrigerant flow (VRF) systems
  • Low-GWP refrigerant service protocols

This culture of learning translates directly into service quality and reliability for Reliance customers.

The Role of Proper Insulation in HVAC Efficiency

Insulation and HVAC operation go hand in hand. HEP evaluates attic and wall insulation levels during assessments, recommending upgrades where thermal resistance is inadequate. Improved insulation reduces load on air conditioners and furnaces, enabling smaller-sized equipment and lowering energy consumption.

Conclusion?

Areas We Serve

AlcoaAllardtAltamontAndersonvilleApisonAthensBean StationBeersheba SpringsBelvidereBentonBirchwoodBlaineBlountvilleBluff CityBricevilleBristolCalhounCaryvilleCharlestonChattanoogaChurch HillClairfieldClevelandClintonCoalmontCollegedaleCookevilleCopperhillCorrytonCosbyCowanCrab OrchardCrossvilleCumberland GapDandridgeDaytonDecaturDecherdDeer LodgeDelanoDucktownDuffDunlapElizabethtonEloraEnglewoodErwinEstill SpringsEtowahEvensvilleFarragutFayettevilleFlintvilleFountain CityFriendsvilleGatlinburgGeorgetownGrandviewGraysvilleGreenbackGreenevilleGruetli-LaagerGuildHallsHarrimanHarrisonHarrogateHeiskellHelenwoodHillsboroHixsonHuntlandHuntsvilleJacksboroJamestownJasperJefferson CityJellicoJohnson CityJonesboroughKarnsKelsoKingsportKingstonKnoxvilleKodakLa FolletteLake CityLancingLenoir CityLookout MountainLoudonLouisvilleLuttrellLynchburgMadisonvilleManchesterMaryvilleMascotMaynardvilleMcDonaldMcMinnvilleMonteagleMontereyMorristownMountain CityMulberryNew MarketNew TazewellNewcombNewportNiotaNorrisOak RidgeOakdaleOcoeeOld FortOliver SpringsOneidaOoltewahPalmerPelhamPetrosPhiladelphiaPigeon ForgePikevillePioneerPowellRelianceRicevilleRobbinsRockfordRockwoodRogersvilleRutledgeSale CreekSequatchieSeviervilleSewaneeSeymourSharps ChapelShelbyvilleSignal MountainSoddy-DaisySouth PittsburgSpartaSpeedwellSpring CityStrawberry PlainsSunbrightSweetwaterTalbottTazewellTellico PlainsTen MileThorn HillTownsendTracy CityTullahomaTurtletownVonoreWallandWartburgWashburnWhite PineWhitwellWinchesterWinfield
HEP HVAC
Book Online
(423) 228-7742