Air Conditioning

Air Conditioning | Heating and Air Conditioning | Altamont

When the Altamont heat cranks up, locals turn to HEP’s Heating and Air Conditioning for cool, dependable relief. Our certified technicians bring decades of experience, genuine Southern hospitality, and a truck-load of cutting-edge tools to every driveway. From the moment we step through your door, you’ll feel the HEP difference—transparent quotes, tidy workspaces, and a commitment to keeping your family comfortable without draining your wallet.

Whether you’re ready for a whisper-quiet, high-efficiency upgrade or your aging system just needs a mid-summer rescue, we’ve got you covered 24/7. We design and install custom AC solutions, fine-tune existing equipment for peak performance, and back every repair with a rock-solid satisfaction guarantee. Breathe easier and stay cooler—call HEP today and let the hometown pros handle the heat so you don’t have to.

What our customers say

I use HEP for my HVAC units and have been very satisfied with their service. One of their service technicians, Doug, recently serviced one of the units. He immediately diagnosed the problem, ordered a new part, and installed the new motor the next day, just like he said we would do. Highly recommend HEP.

Lou K.

The tech showed up in the timeframe they promised. Curteous, friendly service. He dug around in his truck to find as many coupons as he could for me. The salesperson showed up shortly after as I needed a new HVAC unit. The install team called the next morning in the timeframe promised to let me know they'd be there shortly. Everything was checked to make sure it was working properly before they left. All trash and mess and old equipment was hauled away. HEP isn't the cheapest in town but I've dealt with the cheapest and prefer to get service I can trust for a little more. All options were explained to me with their recommendations so I felt free to decline their suggestion if I chose.

Dani

When we found out we needed a new heat/air system, we got 10 estimates. It took weeks, but was worth it, because we chose HEP. Got a great deal, no interest, for a certain time, on payments, and great service. The crew that came out, to this old house, just started in, never stopped, did a great job, and cleaned up after themselves, didn't leave a scrap of material anywhere. Love this kind of service, and will call HEP again! Thank you, to the "crew", also.

Dee S.

Thank you HEP for outstanding performance and customer service. I called HEP and they came to the rescue and fixed my AC unit. And did it very professionally answering all my questions and explaining everything. The best part of it all was the price, being way less than I had in mind. I will recommend to anyone! Thanks again!

Godisgood

I am writing you to let you know how well your company was represented today. Your dispatch sent two techs to our home to investigate our HVAC problem. I was impressed with their knowledge and relaxed manor. They quickly determined the issues and presented me with the options. They did not try to rush me or rush through the service call. This time of year, I know you are in high demand. I had just paid our annual maintenance contract with our current service company. We have been using them for a number of years. Our downstairs HVAC system started acting up Saturday evening. Back in February the tech added 2 pounds of Freon to the downstairs unit and said I needed a $450.00 leak check, and he would have the office call and schedule it. They did not. That was the 2nd time they failed to follow up within the last 2 years. Then on the current service call, the tech told me my compressor was most likely bad, “it had open windings”, and it needed to be replaced. He might be able to get it to work briefly, but that would be wasting money. The ball park price for installing another compressor would be around $1800. He would have the office contact me with the actual price. Two days later, and we had not heard from them. Meantime, we had no HVAC downstairs. I decided to call another service provider. An internet search brought your listing up. That and your current TV ad campaign made me decide to give your company a try. Your techs were able to identify the problem as a defective start capacitor and a weak run capacitor. Your techs made a great first impression for your company. I feel they went above and beyond what they had to do. After the compressor started running the pressures were all in the normal ranges which indicates that if I have a leak it is most likely very small. I have decided to go with your company as our HVAC service provider. It will be up to the future techs that your dispatch sends to keep my business. If they are as nice and helpful as those today were, then I’m sure we will do fine together.

Steve C.

Hep has done a lot of things at our house...windows, doors, A/C, electrical...never disappointed with the service or quality of work!

Sheryl L.

I moved to Knoxville almost two years ago and have used HEP for all of my plumbing and HVAC needs including replacement of my water service line and my entire plumbing system. The latest project was the replacement of my existing aged electric heat pump with a Trane split AC and gas heating unit. The final product was a five star installation; however, they had to come back to make some major final adjustments. Their employees are always courteous and professional. I will continue to use HEP for all of my needs.

George F.

I have a maintenance agreement with HEP for my heating, air conditioning, and plumbing. The technician was very professional and efficient. He made sure to contact us with his arrival time.

D B.

We got a new Trane HVAC system and love it! Art and Chico were very professional! Thank you HEP you are the best.😊

Debra A.

This review was written by Bennie Hawkins ...........I have a maintenance agreement with HEP for my heating, air conditioning, and plumbing. It was time for my semi-annual check in September to make sure the heating was working properly. The maintenance man was prompt, courteous, and provided excellent service. He explained everything he was doing, was informative, and was very helpful. I wouldn't hesitate to call HEP for service when needed and would highly recommend them.

Dawn H.

Expert Air Conditioning Work in Altamont by HEP Company

Altamont residents count on dependable cooling and heating all year long, and HEP Company delivers the specialized air conditioning work required to keep indoor environments comfortable. From new system design to precision tune-ups, every service is performed by highly trained HVAC technicians who understand the unique climate challenges in this part of Tennessee.

The Importance of Reliable Cooling in Altamont

Altamont’s humid summers push air conditioning systems to their limits. High temperatures combined with persistent moisture can strain equipment and accelerate wear on critical components such as compressors, evaporator coils, and blower motors. Reliable, well-maintained cooling:

Preserves indoor comfort during peak heat
Protects furnishings and electronics from excessive humidity
Minimizes microbial growth linked to damp conditions
Supports better sleep and overall wellness

By addressing these factors, HEP Company helps property owners maintain a comfortable, healthy living space no matter how high the outdoor temperature climbs.

HEP Company: Trusted Local HVAC Specialists

HEP Company has cultivated a reputation in Altamont for meticulous craftsmanship and transparent service. Every technician adheres to industry best practices, using advanced diagnostic equipment to spot emerging issues before they escalate. Continuous training ensures familiarity with:

Traditional split-system air conditioners
Heat pumps and dual-fuel configurations
Packaged rooftop units for small commercial sites
High-efficiency ductless mini-split platforms
Smart thermostat integration and zoning controls

Local knowledge sets HEP Company apart. By analyzing regional weather data and typical building construction in Altamont, the team selects equipment sizes and SEER ratings that match real-world demand, preventing costly oversizing or undersizing mistakes.

Comprehensive Air Conditioning Services

HEP Company offers a full menu of air-conditioning-focused solutions designed to support systems at every life stage, from initial consultation through eventual replacement.

Installation and System Design

A proper installation lays the groundwork for decades of dependable performance. HEP technicians:

Conduct detailed load calculations for every room
Recommend equipment that meets ENERGY STAR® guidelines
Verify ductwork integrity and airflow balance
Implement surge protection and condensate management
Calibrate thermostatic controls and test safety circuits

By addressing these factors from day one, premature breakdowns and high utility bills are significantly reduced.

Timely Repair Work

Unexpected breakdowns can strike during the hottest week of July. When that happens, HEP Company mobilizes swiftly with fully stocked service vehicles. Typical repair calls involve:

Compressor and fan motor replacements
Refrigerant leak detection and sealing
Capacitor, relay, or contactor swaps
Wiring corrections and circuit board repairs
Condensate drain clearing and float switch resets

Rapid turnaround limits downtime, while genuine OEM parts restore factory-level performance.

Preventive Maintenance

Regular tune-ups proactively protect vital components. HEP Company’s maintenance checklist includes:

Cleaning evaporator and condenser coils
Checking refrigerant charge and superheat
Inspecting electrical connections for voltage drop
Lubricating bearings and motor assemblies
Testing thermostat accuracy and cycle settings
Flushing condensate lines to prevent clogs
Measuring static pressure and adjusting blower speed

This thorough regimen lowers energy consumption, prevents surprise malfunctions, and maximizes system lifespan.

Cooling Challenges Unique to Altamont

Altamont sits on the Cumberland Plateau, experiencing quick temperature swings and dense fog rolling in after sundown. These micro-climate quirks create several HVAC challenges:

Abrupt humidity spikes can overwhelm standard dehumidification modes.
Dust and pollen entering through open windows settle on coils, reducing heat transfer efficiency.
High nighttime humidity accelerates rust inside outdoor condensing units.
Frequent thunderstorms increase the risk of power surges that damage control boards.

HEP Company adjusts service protocols to combat these conditions. For example, technicians may recommend coating outdoor coils with protective finishes or adding surge suppressors to safeguard sensitive electronics.

Altamont Home Construction Considerations

Many homes in the region feature:

Basements that double as storm shelters, requiring separate climate zones
Split-level layouts complicating duct routing
Larger wrap-around porches limiting outdoor unit placement
Mixed insulation levels between older and renovated sections

HEP Company’s design team tailors ductwork modifications, zoning dampers, and thermostat placement so every room receives balanced cooling despite architectural complexities.

Step-By-Step Breakdown of a Typical Service Visit

Pre-Visit Preparation

Review service history and any previous diagnostic notes
Verify equipment model, serial numbers, and warranty standing
Load vehicle with potential replacement parts specific to the system

On-Site Inspection

Introduce the scope of work to occupants and confirm access to equipment
Shut down power for safety and remove access panels
Assess refrigerant pressure and perform a leak search if levels seem atypical
Inspect blower assembly for debris or misalignment
Clean condenser fins using low-pressure water to prevent fin bending

Performance Verification

Re-energize the system, measure temperature split across the evaporator coil
Confirm fan amperage against manufacturer specifications
Test auxiliary controls, including float switches and UV air-quality lamps
Document findings, noting any recommended proactive repairs or upgrades

Post-Service Reporting

A detailed digital report itemizes all metrics, photos of key components, and maintenance reminders custom-tailored to Altamont’s climate patterns.

Benefits of Partnering with HEP Company for Air Conditioning Care

Consistent comfort even during severe heatwaves
Reduced risk of emergency failures at inconvenient times
Lower monthly electricity consumption through tuned-up systems
Extended equipment lifespan, deferring major replacement costs
Enhanced indoor air quality by controlling humidity and capturing particulates

Common Air Conditioning Issues in Altamont Homes

Frozen evaporator coils caused by restricted airflow or low refrigerant
Short cycling linked to oversized equipment or clogged filters
Musty odors indicating microbial growth in condensate pans
Uneven cooling due to leaky ductwork or unbalanced dampers
High utility bills from dirty condenser coils or failing capacitors

HEP Company addresses each problem with evidence-based solutions rather than quick fixes, ensuring the root cause is eliminated.

Heating Services That Complement Cooling Solutions

Altamont winters are relatively mild compared to northern climates, but nighttime lows still demand efficient heating. HEP Company services furnaces, heat pumps, and hybrid systems, offering:

Combustion analysis for gas furnaces
Heat-strip evaluation in air-handler units
Reversing-valve testing for heat pump mode
Flue inspection and draft measurement for proper ventilation

Combining heating and cooling care within a single service plan simplifies scheduling and maintains year-round comfort.

Dual-Fuel Configuration Expertise

A dual-fuel system leverages a heat pump for moderate temperatures and a gas furnace for colder snaps. HEP Company configures thermostat logic to switch seamlessly between the two, maximizing efficiency.

Energy Efficiency and Sustainability Focus

HEP Company promotes eco-friendly solutions that reduce operating costs and environmental impact:

High-SEER inverter-driven compressors that modulate output based on demand
Variable-speed blower motors cutting standby power use
Enhanced filtration media capturing sub-micron particles and reducing allergy triggers
Guidance on duct sealing and attic insulation to minimize heat gain or loss

Smart Thermostat Integration

Modern thermostats learn occupancy patterns, adjust settings remotely, and generate energy reports. HEP technicians handle:

Wiring compatibility checks
Wi-Fi configuration and app setup
Zoning synchronization for multi-level properties

These controls empower homeowners to fine-tune comfort while trimming energy waste.

Indoor Air Quality Solutions

Altamont’s pollen seasons can trigger respiratory problems. HEP Company integrates IAQ upgrades alongside air conditioning work:

MERV-rated pleated filters to trap allergens
UV-C lamps that neutralize airborne microbes on coil surfaces
Whole-home dehumidifiers maintaining optimal 45–50% RH levels
Fresh-air ventilators balancing indoor CO₂ and VOC concentrations

Each system is selected based on square footage, insulation values, and regional pollutant profiles.

Ductless Mini-Split Expertise

For renovations, converted garages, or heritage homes without existing ductwork, ductless systems provide zoned comfort with minimal disruption. HEP Company’s ductless offerings feature:

Slim evaporator heads blending into décor
Multi-zone outdoor units serving up to eight rooms
Condensate pumps for flexible indoor placement
Low ambient cooling kits ideal for year-round computer or server closets

Installation Advantages

No large attic or crawlspace ducts to attract pests or accumulate dust
Individual room control lowering energy costs
Quiet operation thanks to variable-speed compressors

Commercial Air Conditioning Capabilities

Small businesses in Altamont rely on stable temperatures to protect products and maintain customer satisfaction. HEP Company supports:

Retail storefront packaged units
Office split systems with dedicated server room cooling
Restaurant makeup-air balancing and kitchen ventilation
Light industrial process cooling

Technicians perform after-hours maintenance to minimize disruption to daily operations.

Emergency Air Conditioning Repair Support

Cooling failures rarely wait for a convenient moment. HEP Company maintains:

On-call teams equipped with critical refrigerants and motors
Cloud-based dispatch tools for rapid technician allocation
Updated parts inventory specific to major HVAC brands common in Altamont

Fast diagnostics and targeted repairs restore comfort swiftly, preventing property damage from excessive humidity or equipment overheating.

Choosing HEP Company for Air Conditioning Work

Homeowners and businesses in Altamont select HEP Company because the team provides:

Field-proven expertise backed by ongoing education
Transparent explanations of findings, empowering informed decisions
Respectful workmanship that leaves properties spotless
Local accountability with technicians who live in the communities they serve

Commitment to Safety

Comprehensive background checks on every technician
Strict adherence to OSHA and EPA guidelines for refrigerant handling
Use of shoe covers and drop cloths to protect interior surfaces

Preventive Maintenance Plans

A structured maintenance plan extends equipment life and stabilizes utility costs. Key features include:

Bi-annual precision tune-ups timed for spring and fall
Priority scheduling for unscheduled repairs
Performance documentation tracking efficiency trends
Filter change reminders tailored to household needs
Exclusive discounts on parts and upgrades

Long-Term Savings

Regular maintenance can reduce energy usage by up to 20% and catch minor issues before they trigger costly compressor failures or leak-related refrigerant losses.

Signs It’s Time to Schedule Service with HEP Company

A/C blowing warm air despite thermostat set to cool
Audible grinding or buzzing from outdoor unit
Sudden spikes in electric bills without increased usage
Visible ice on refrigerant lines or indoor coil cabinet
Stale odors or visible mold around supply vents
Airflow drastically weaker in certain rooms
Thermostat screen flickering or unresponsive

Addressing these symptoms promptly with professional assistance prevents minor annoyances from escalating into major equipment replacements.

Seasonal Homeowner Checklist for Optimal Cooling Performance

Altamont’s variable weather means proactive homeowners can greatly influence system reliability. Combining professional service with simple do-it-yourself tasks creates a powerful defense against energy waste and surprise breakdowns.

Replace 1-inch filters every 30–45 days during pollen season
Trim vegetation at least two feet around outdoor condensers for unobstructed airflow
Ensure supply and return vents remain clear of furniture, rugs, or drapes
Vacuum registers quarterly to remove pet hair and dust accumulation
Verify that downspouts direct water away from the condenser pad to reduce corrosion risk
Test thermostat batteries at the start of each cooling season
Inspect attic insulation for moisture signs after heavy storms

Following these steps conserves energy and allows technicians to focus on deeper mechanical adjustments during scheduled visits.

Evolving Refrigerant Standards and HEP Company Guidance

Environmental regulations continue to phase out legacy refrigerants such as R-22, making proper handling and forward-thinking equipment choices increasingly important. HEP Company keeps Altamont clients ahead of the curve by:

Recovering and recycling refrigerants in compliance with EPA Section 608
Advising when retrofit options are economically viable versus full system replacement
Offering systems that utilize R-410A today and are adaptable to next-generation low-GWP blends like R-32 and R-454B
Updating service tools and gauges calibrated for emerging refrigerant pressures

By staying current with the refrigerant transition timeline, HEP Company ensures homeowners receive environmentally responsible solutions that also safeguard future serviceability.

Areas We Serve

Alcoa Allardt Altamont Andersonville Apison Athens Bean Station Beersheba Springs Belvidere Benton Birchwood Blaine Blountville Bluff City Briceville Bristol Calhoun Caryville Charleston Chattanooga Church Hill Clairfield Cleveland Clinton Coalmont Collegedale Cookeville Copperhill Corryton Cosby Cowan Crab Orchard Crossville Cumberland Gap Dandridge Dayton Decatur Decherd Deer Lodge Delano Ducktown Duff Dunlap Elizabethton Elora Englewood Erwin Estill Springs Etowah Evensville Farragut Fayetteville Flintville Fountain City Friendsville Gatlinburg Georgetown Grandview Graysville Greenback Greeneville Gruetli-Laager Guild Halls Harriman Harrison Harrogate Heiskell Helenwood Hillsboro Hixson Huntland Huntsville Jacksboro Jamestown Jasper Jefferson City Jellico Johnson City Jonesborough Karns Kelso Kingsport Kingston Knoxville Kodak La Follette Lake City Lancing Lenoir City Lookout Mountain Loudon Louisville Luttrell Lynchburg Madisonville Manchester Maryville Mascot Maynardville McDonald McMinnville Monteagle Monterey Morristown Mountain City Mulberry New Market New Tazewell Newcomb Newport Niota Norris Oak Ridge Oakdale Ocoee Old Fort Oliver Springs Oneida Ooltewah Palmer Pelham Petros Philadelphia Pigeon Forge Pikeville Pioneer Powell Reliance Riceville Robbins Rockford Rockwood Rogersville Rutledge Sale Creek Sequatchie Sevierville Sewanee Seymour Sharps Chapel Shelbyville Signal Mountain Soddy-Daisy South Pittsburg Sparta Speedwell Spring City Strawberry Plains Sunbright Sweetwater Talbott Tazewell Tellico Plains Ten Mile Thorn Hill Townsend Tracy City Tullahoma Turtletown Vonore Walland Wartburg Washburn White Pine Whitwell Winchester Winfield