Air Conditioning

HEP HVACAir Conditioning

Air Conditioning | Heating and Air Conditioning | Blountville

When the summer sun cranks up the heat in Blountville, you don’t have time to wonder if your A/C will keep pace—you need cool, consistent comfort you can trust. HEP’s Heating & Air Conditioning brings decades of experience, factory-trained technicians, and a hometown commitment to every air-conditioning repair, tune-up, or system replacement. From quick fixes on a struggling compressor to installing ultra-efficient heat pumps that tame utility bills, we deliver solutions tailored to your home and budget—always backed by transparent pricing and our 100% satisfaction guarantee.

What sets HEP apart is service that feels as refreshing as the cool air we provide. We arrive when we say we will, protect your floors with shoe covers, and explain every option in plain language. Need emergency help at 10 p.m.? Our 24/7 live answering team has you covered, because comfort shouldn’t keep banker’s hours. Call or click today and discover why families across Blountville turn to HEP to stay chill—no sweat, no hassles, just dependable comfort all season long.

What our customers say

My mother, had a problem with her a/c unit and wanted to leave a review after receiving services from HEP and here's what she had to say.. "I prayed the Lord would send me a seasoned tech ...The Lord sent TOP GUN! Mr Dinardo exemplified 40 plus years of knowledge, expertise, and awesome customer service. He gets an excellent rating of 10/10! Very pleased!" -Mrs Thompson.
Jaqcui H. profile photo
Jaqcui H.
Justin was awesome! He quickly diagnosed the problem with our unit, and got the house cooled back down. He was great to talk to and the price was great. I highly recommend HEP and Justin for your home.
Megan P. profile photo
Megan P.
Justin came out to my home on a Sunday to fix my air conditioner unit. The previous people I called to fix a blower motor made a lot of mistakes (Grissom Heat & Air) that caused a huge leak into my ceiling and he took the time to explain the mistakes that were made, and what needed to be done to fix them. I greatly appreciate Justin for taking the time to go over everything so I could understand it. He did a thorough job and I will definitely recommend Justin and HEP to anyone needing help with hvac or plumbing needs. Thank you!
Becky G. profile photo
Becky G.
Jacob and Patrick came and fixed my daughter and her fiance's air-conditioning in their home ASAP while she was away having surgery. They were very fast.
Lisa G. profile photo
Lisa G.
Called in because my A/C unit would not operate. Had a tech out the next day. Nathan was very friendly, and had the issue diagnosed and repaired incredibly fast.
Erika K. profile photo
Erika K.
Blown away by the quality of the HEP HVAC technicians. These guys are head and shoulders above their competitors. Patrick and Jacob showed that they really take pride in what they do and took the time to walk me through all the options and find the best solution to fit my needs. Rather than pour money into an ancient machine, I got a great deal on a new unit, and now my house is far more comfortable and utility bills far lower. Do yourself a favor and call these guys they’re the best in Knoxville.
Zane H. profile photo
Zane H.
Chase and Ryan did a great job knew exactly what was wrong with my air had it fixed in mins you guys should call Hep is on the way to get your air conditioning looked at
Charles C. profile photo
Charles C.
Awesome job Justin! Found issues on hvac needing attention to keep us cool and going. Hep will keep my business in the future. 5 star service and technicians!!!
Joe L. profile photo
Joe L.
The installation team Matt and Jacob B was very professional and really helpful in sharing information on the installation. This made our experience much more pleasurable considering the situation. I would recommend this Company and certainly recommend that Matt and Jacob B install AC in any situation. Highly recommended them for reliability, performance, professionalism, and customer satisfaction.
Byron F. profile photo
Byron F.
This week our capacitator went out on our ac unit. Called HEP at 6pm, had a tech arrive by 7pm and my ac was working again by 7:30. Our tech Nathan fisher was very nice, knowledgeable, and got the job done fast.
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TheKristinnoah

Comprehensive Air Conditioning Services in Blountville

Living in Blountville means navigating long, humid summers punctuated by occasional temperature spikes. The combination of high relative humidity and variable daytime heat can place unique demands on any cooling system. HEP Company has structured its air-conditioning service portfolio around these regional characteristics, ensuring homeowners and light-commercial customers receive solutions that fit local weather patterns, home construction styles, and evolving energy codes.

Precision AC Repair for Reliable Comfort

Even a well-maintained AC unit can experience component fatigue, refrigerant imbalance, or electrical failures during peak operation. HEP technicians focus on swift, accurate diagnostics to minimize downtime:

  • Digital manometers and pressure gauges validate refrigerant charge without guesswork
  • Thermal imaging cameras locate hidden hot spots on electrical boards and contactors
  • Capacitor and motor windings are measured in real time to reveal early degradation
  • Evaporator coil inspections identify microbial growth that can impede heat transfer

By addressing root causes instead of surface symptoms, HEP extends equipment lifespan and restores optimal airflow, temperature accuracy, and humidity control within a single service visit whenever possible.

Expert AC Installation That Matches Blountville’s Climate

Correct equipment sizing and system design are the bedrock of energy efficiency. Installing an oversized or undersized unit can lead to short cycling, uneven cooling, high utility bills, and premature wear. HEP integrates Manual J load calculations with in-home data to deliver a perfect fit.

Choosing the Right System Size

During pre-installation audits, technicians gather variables beyond square footage:

  • Wall insulation R-values and attic insulation depth
  • Window orientation, glazing type, and shading coefficients
  • Roofing material color and solar reflectance
  • Occupancy levels, including pets and electronic heat gains
  • Duct layout, leakage rates, and static pressure measurements

This data feeds load calculation software that pinpoints the precise tonnage and SEER rating needed to counter Blountville’s peak design temperatures. The result is a system that runs long enough to remove latent humidity while avoiding the energy waste of oversizing.

Preventative Maintenance for Year-Round Efficiency

Annual or semi-annual service is the most cost-effective defense against unscheduled breakdowns. A properly calibrated AC unit not only consumes less electricity but also safeguards indoor air quality. HEP tailors maintenance plans around equipment age, usage intensity, and manufacturer requirements.

Spring and Fall Tune-Ups

Blountville’s swing seasons provide ideal windows for preventative care. Spring checkups prepare cooling components for the punishing summer ahead, while fall appointments focus on reversing wear and planning any off-season repairs.

Key Tasks During a Professional AC Maintenance Visit

  • Clean or replace filters to restore static pressure and maximize airflow
  • Clear condensate drains to prevent moisture backups and microbial growth
  • Inspect blower wheel balance to eliminate vibration-induced wear
  • Verify thermostat calibration against NIST-certified instruments
  • Lubricate motor bearings and inspect belt tension for efficient operation
  • Measure voltage and amperage draw to reveal hidden electrical strain
  • Test safety switches, including high-pressure and low-temperature cutoffs
  • Tighten electrical connections to prevent arcing under summer load

System documentation is updated during each visit, creating a maintenance log that supports warranty claims and resale value.

Indoor Air Quality Solutions Integrated with Air Conditioning

Blountville’s pollen counts can soar in spring and early summer, while indoor pollutants linger longer when homes are tightly sealed for energy conservation. HEP’s service philosophy blends air conditioning operation with targeted IAQ improvements.

Filtration Upgrades and UV Lights

Technicians assess current filter banks, measuring pressure drops and particle capture rates. Recommendations may include:

  • High-MERV pleated filters for superior dust and pollen control
  • Media cabinets with deep pleats to maintain airflow at high capture rates
  • UV-C germicidal lamps positioned over evaporator coils to neutralize microbial films
  • Photocatalytic oxidation modules that target VOCs from cleaning products and furnishings

Humidity Management for Seasonal Comfort

Ideal indoor humidity in Blountville ranges between 45% and 55%. AC evaporator coils remove moisture as they cool air, but when relative humidity lingers above target levels, HEP may suggest:

  • Whole-house dehumidifiers integrated into return ductwork
  • Variable-speed air handlers that run longer at lower RPMs to enhance moisture removal
  • Smart thermostats with humidity sensors that inhibit cooling cycles until moisture thresholds are reached

Smart Thermostats and Controls

Digital controls act as the command center for modern cooling systems, delivering micro-precision that traditional mercury thermostats cannot achieve. When combined with Wi-Fi connectivity and geofencing, residents gain remote management and utility savings without sacrificing comfort.

Benefits of Zoning

Blountville homes frequently feature multi-level floor plans or large open areas adjacent to smaller enclosed rooms. Single-zone systems often struggle to balance temperature across these diverse spaces. Zoning retrofits introduce motorized dampers and separate thermostats, enabling:

  • Custom temperature setpoints for sleeping areas versus living spaces
  • Reduced run times when infrequently used rooms are isolated
  • Extended equipment life due to lower aggregate runtime

Heat Pump Services in Blountville

While traditional split-system air conditioners dominate many local builds, heat pumps are gaining popularity for their dual heating and cooling capability. Blountville’s mild shoulder seasons allow heat pumps to handle a significant portion of winter heating without backup resistance coils.

Dual-Fuel Systems

Pairing a heat pump with a high-efficiency gas furnace provides the best of both worlds. The heat pump covers cooling and mild heating days, while the furnace engages during sub-freezing periods when heat pump efficiency diminishes. HEP configures intelligent control boards that automatically switch between modes based on outdoor temperature setpoints, maximizing comfort and fuel savings.

Ductwork Optimization

Ducts act as the respiratory system of any HVAC installation. Even small leaks or constrictions can slash overall efficiency and compromise indoor air quality. HEP’s duct services address both new installations and legacy systems.

Sealing and Insulation Strategies

  • Mastic sealant covers joints and transition points more reliably than duct tape
  • Aeroseal technology pressurizes the duct network with polymer particles that close hidden breaches
  • R-8 insulation wraps minimize conductive losses in attics and crawlspaces
  • Flexible boot gaskets ensure tight connections at ceiling registers, reducing infiltration of unconditioned air

The cumulative effect is a measurable reduction in static pressure, leading to lower fan energy consumption and more consistent room-to-room temperatures.

Emergency Air Conditioning Service

Blountville’s peak summer temperatures can exceed comfort thresholds quickly when an AC failure occurs. HEP’s round-the-clock readiness ensures residents are never left to endure prolonged heat exposure.

Fast Diagnostic Techniques

Technicians arrive with fully stocked service vehicles equipped for on-site repairs. They employ:

  • High-speed multimeters to isolate electrical shorts in minutes
  • Refrigerant recovery machines for compliant handling during component swaps
  • Brazing, flaring, and swaging tools for immediate line-set repairs
  • Universal motor kits and capacitor assortments covering most residential brands

By streamlining the diagnostic pathway and keeping critical parts on hand, HEP restores cooling without the delays that result from multiple site visits.

Energy-Saving Tips Tailored for Blountville Homes

Efficient air conditioning involves more than equipment alone. Building envelope improvements and occupant habits play a significant role.

Attic Insulation and Air Sealing

  • Increase blown-in cellulose or fiberglass to reach R-38 or higher
  • Install radiant barriers under roof decking to reflect solar heat gain
  • Seal top plates and electrical penetrations with expanding foam
  • Weatherstrip attic hatches and pull-down stairs to reduce leakage

Complementary measures include shading east- and west-facing windows, using ceiling fans to promote convective cooling, and avoiding heat-producing activities such as oven baking during peak afternoon hours.

HEP’s Commitment to Safety and Professionalism

Every service call, installation, or maintenance visit embodies a strict safety culture developed around current industry standards. Technicians follow lockout-tagout procedures when working near live electrical circuits and high-pressure refrigerant lines. Vacuum pumps are equipped with micron gauges to confirm moisture removal before system charging, protecting compressors from acidic breakdown.

Technician Training and Certification

  • NATE (North American Technician Excellence) certification validates core competencies
  • EPA Section 608 credentials ensure proper refrigerant handling and environmental stewardship
  • Ongoing manufacturer-specific training keeps teams versed in emerging inverter and variable-refrigerant-flow (VRF) technologies

The emphasis on education and certification fosters workmanship that aligns with both mechanical code and homeowner expectations.

Sustainable Cooling Options

Environmental responsibility is rapidly transforming the HVAC sector. HEP embraces these advancements by introducing eco-friendly choices without sacrificing performance.

Refrigerant Considerations

Legacy refrigerants such as R-22 are being phased out due to ozone depletion potential. HEP guides clients toward alternatives like R-410A and new low-GWP blends that offer superior thermodynamic properties. When retrofitting older systems, technicians calculate oil compatibility, pressure differential, and expansion-device sizing to ensure seamless transitions.

Why Local Experience Matters in HVAC

Regional knowledge augments technical skill by layering environmental insight onto every service offering. Blountville’s microclimate includes variations dictated by altitude, proximity to water bodies, and periodic temperature inversions. HEP leverages years of field data to anticipate load fluctuations that generic HVAC calculations often overlook.

Understanding Blountville’s Microclimate

  • Elevated ridgelines experience night-time cooling that intensifies morning humidity loads
  • Valley areas trap heat during late afternoon, necessitating prolonged AC cycles
  • Sudden summer thunderstorms can drop ambient temperature yet spike relative humidity, demanding responsive equipment staging

This granular understanding translates to equipment selections and control settings that maintain steadier indoor conditions throughout the day, preserving comfort without energy waste.

Integrating Renewable Energy with Air Conditioning

Solar-assisted air conditioning is emerging as a feasible option in East Tennessee. Photovoltaic arrays can offset a significant portion of daytime cooling demand, particularly during clear, sunny periods when AC loads peak. HEP collaborates with licensed solar installers to coordinate electrical interconnections, inverter sizing, and net-metering considerations, ensuring the cooling system harmonizes with on-site generation.

Battery Storage and Demand Management

Pairing AC operation with residential battery storage unlocks additional savings by shifting cooling loads away from high utility-rate periods. Smart inverters communicate with thermostats to pre-cool the living space using solar energy, then taper compressor runtime during evening hours when grid electricity is typically more expensive. For Blountville homeowners on time-of-use rate plans, the strategy can produce meaningful utility bill reductions while maintaining comfort.

Advanced Diagnostics and Predictive Maintenance

HEP’s commitment to cutting-edge service extends into predictive analytics:

  • IoT-enabled sensors track compressor discharge temperature, suction pressure, and power consumption in real time
  • Cloud dashboards apply machine-learning algorithms that identify deviation patterns before a failure occurs
  • Text and email alerts trigger proactive visits, reducing the likelihood of unscheduled breakdowns during critical weather events

By adopting data-driven maintenance, equipment life is extended, warranty compliance is simplified, and comfort is kept uninterrupted.

Airflow Balancing and Commissioning

After any new installation or major duct modification, airflow must be verified and adjusted to match design intent. HEP uses:

  • Balancing hoods that capture and measure supply register output
  • Pitot tubes connected to digital manometers for precise static pressure readings
  • Damper positioning charts to document final airflow distribution

Proper balancing eliminates cold or warm spots, ensuring each room receives its design-day allotment of conditioned air.

Compressor Technologies Explained

Homeowners may hear terms such as single-stage, two-stage, or variable-speed when researching AC systems. HEP demystifies these options:

  • Single-stage compressors run at full capacity when engaged, offering lower upfront cost but less efficiency and comfort modulation
  • Two-stage models operate at a lower capacity for most conditions, ramping up only during extreme demand, improving humidity control and efficiency
  • Variable-speed or inverter compressors adjust output in minute increments, achieving the highest SEER ratings and ultra-steady indoor temperatures

Technicians match compressor technology to household priorities such as energy savings, initial budget, and noise level preferences.

Condenser Placement and Outdoor Considerations

Proper outdoor unit placement can impact system longevity and noise levels. HEP surveys the property for:

  • Minimum clearance requirements to guarantee unobstructed airflow
  • Distance from bedroom windows to reduce operational sound infiltration
  • Exposure to direct sunlight versus shaded areas, considering both performance and vegetation risks
  • Flood elevation in relation to crawlspaces and drainage patterns

The goal is to maximize heat reject efficiency while protecting the condenser from environmental hazards like lawn debris, hail, and pet activity.

Evaporator Coil Health and Cleaning Techniques

The evaporator coil is the linchpin of efficient heat exchange. When dust, biofilm, or pet dander accumulate along the fins, heat transfer drops significantly. HEP applies:

  • Foaming alkaline cleaners that dissolve organic buildup without damaging aluminum fins
  • Low-pressure rinse methods to avoid fin deformation
  • Coil coatings in homes with chronic IAQ challenges, creating a non-porous surface that resists contaminant adhesion

These practices restore thermal performance and protect indoor air quality.

Blountville Renovation Projects and HVAC Upgrades

Older homes undergoing renovations frequently confront HVAC compatibility issues. Removing walls to create open-concept layouts can overwhelm existing duct runs, while additions require load recalculations. HEP collaborates with general contractors to:

  • Re-zone ductwork for new floor plans
  • Re-evaluate thermostat placement after structural changes
  • Assess electrical service capacity when higher SEER equipment is desired
  • Integrate mini-split systems for isolated areas where duct extension is impractical

Coordinated planning prevents post-renovation comfort imbalances and ensures code compliance.

Decommissioning and Responsible Disposal

When a cooling system reaches end of life, environmentally responsible removal becomes paramount. HEP follows EPA guidelines for refrigerant recovery, capturing and recycling or disposing of refrigerants through certified channels. Metals, plastics, and electronic components are sorted for recycling, reducing landfill impact and supporting circular economy initiatives.

Seasonal Preparedness Checklists

Blountville’s variable climate calls for homeowner readiness in both spring and winter transitions. HEP supplies personalized checklists that complement professional service visits:

  • Verify storm drains near the outdoor unit remain clear of leaves
  • Replace disposable filters every 30–60 days during peak cooling
  • Maintain clearance around supply vents by rearranging rugs or furniture
  • Monitor thermostat batteries and firmware updates to avoid communication failures
  • Document unusual noises or odor changes for early reporting

Following these simple steps keeps small issues from escalating into major system interruptions.

The Role of Building Codes and Permitting

Local building codes evolve as energy standards tighten. HEP remains fluent in municipal permitting requirements, ensuring every replacement or new installation aligns with:

  • Minimum SEER mandates
  • Refrigerant line-set insulation thickness
  • Condensate drainage slope and termination rules
  • Electrical disconnect accessibility

By securing permits and coordinating inspections, HEP provides peace of mind that the finished system adheres to safety and performance regulations.

Noise Mitigation Strategies

Air conditioning noise can affect sleep quality, outdoor enjoyment, and neighbor relations. HEP addresses sound considerations through:

  • Sound blanket installation around compressor shells
  • Variable-speed fan motors that modulate airflow quietly
  • Vibration isolation pads under the condenser base
  • Strategic landscaping using shrubs or fences to redirect sound waves without blocking airflow

Measured sound levels are provided to confirm compliance with local ordinances.

Blower Door Testing for Air Conditioning Performance

Air leakage undermines cooling efficiency and complicates load calculations. Blower door tests quantify the air changes per hour (ACH) at standard pressure. HEP offers optional testing packages to reveal hidden leaks, then collaborates with insulation teams to:

  • Seal rim joists, sill plates, and plumbing penetrations
  • Apply gaskets to electrical receptacles on exterior walls
  • Upgrade wiper seals on exterior doors

Reduced infiltration stabilizes indoor temperature, decreases humidity loads, and allows smaller AC systems to maintain comfort, translating to lower operational costs.

Dehumidification in Crawlspaces

Blountville’s humid summers can raise crawlspace humidity above 70%, fostering mold and wood rot. Encapsulated crawlspace solutions often include dedicated dehumidifiers tied into the main HVAC system. HEP calculates the cubic footage and moisture load to size these units, then routes discharge air into the return plenum for passive cooling gains.

Water Source Heat Pumps and Geothermal Potential

East Tennessee’s geology offers pockets of favorable conditions for ground-source or water-source heat pumps. By transferring heat to and from stable underground temperatures, these systems achieve remarkable efficiency. HEP evaluates:

  • Soil conductivity and moisture content
  • Available land for horizontal loops or depth feasibility for vertical boreholes
  • Proximity to water bodies for open-loop designs

If viable, clients receive a detailed proposal covering loop field layout, estimated coefficient of performance (COP), and anticipated operating cost reductions.

End-of-Life Indicators for Air Conditioning Equipment

Recognizing when repair costs exceed replacement value secures long-term comfort and efficiency. HEP educates homeowners on warning signs:

  • Rising energy bills despite unchanged usage patterns
  • Frequent compressor short-cycling and breaker trips
  • Reduced airflow or uneven cooling across zones
  • Noticeable refrigerant leaks that require repeated recharging
  • Age exceeding 10–15 years paired with major component failure

When these markers emerge, a system replacement plan can be crafted around seasonal promotions, minimizing disruption.

Filtration for Allergy and Asthma Sufferers

High pollen counts in Blountville springtime can exacerbate respiratory conditions. HEP offers tailored filtration setups:

  • True HEPA bypass cleaners achieving 99.97% capture of 0.3-micron particles
  • Activated carbon inserts for odor and chemical vapor absorption
  • Electrostatically charged filters that gather sub-micron particles without dense media restrictions

Balancing filtration power with airflow preservation is central to maintaining system efficiency while enhancing occupant health.

Thermodynamic Fundamentals in Plain Language

Understanding basic cooling principles empowers clients to make informed decisions. Every air conditioner operates by:

  1. Compressing low-pressure refrigerant gas into a hot, high-pressure state
  2. Releasing heat outdoors as the refrigerant condenses into a liquid
  3. Expanding the cooled liquid, dropping its pressure and temperature
  4. Absorbing indoor heat as it evaporates back to gas inside the evaporator coil

HEP technicians translate these principles into practical explanations during service visits, demystifying temperature differentials, superheat, and subcooling metrics used in diagnostics.

Ventilation and Fresh Air Integration

Sealed homes require deliberate ventilation to avoid stale air and pollutant buildup. Energy-recovery ventilators (ERVs) capture outgoing cool energy and transfer it to incoming fresh air. HEP integrates ERVs with existing ductwork, setting airflow rates that align with ASHRAE IAQ standards without overburdening the air conditioner.

Balancing Ventilation and Humidity

ERV cores mitigate latent heat transfer, keeping indoor moisture levels stable. During Blountville’s muggy months, this distinction prevents the AC from working overtime to remove moisture introduced by ventilation processes.

Continuous Improvement and Industry Alignment

HEP participates in regional HVAC associations and attends trade expos to stay aligned with breakthroughs in refrigerants, compressor designs, and diagnostic software. The knowledge influx translates to field upgrades such as:

  • Adoption of variable-refrigerant-flow (VRF) mini-split systems for zonal control
  • Implementation of low-GWP refrigerants like R-454B ahead of regulatory deadlines
  • Use of augmented reality (AR) overlays for precise component visualization during maintenance

Maintaining a forward-looking approach ensures every Blountville client benefits from emerging technologies that enhance comfort, sustainability, and system reliability.

Areas We Serve

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