Air Conditioning

HEP HVACAir Conditioning

Air Conditioning | Heating and Air Conditioning | Georgetown

When the Texas heat turns Georgetown into a sizzling skillet, HEP’s Heating & Air Conditioning is the calm, cool breeze you can count on. Our certified technicians know every make and model inside and out, arriving on-time with fully stocked vans so most repairs are finished in a single visit. From precision tune-ups that slash utility bills to complete system replacements designed for maximum SEER efficiency, we tailor solutions to your home’s exact square footage and your family’s comfort goals—never a one-size-fits-all upsell.

Because breakdowns don’t check the clock, we’re on call 24/7, backed by transparent, no-surprise pricing and a 100% satisfaction pledge that’s as solid as a Hill Country limestone foundation. Whether you’re upgrading to a whisper-quiet heat pump, need emergency refrigerant service, or just want honest advice before the next triple-digit forecast, HEP’s is ready to keep your Georgetown home refreshingly cool, season after season. Call or click today and discover why neighbors have trusted us for comfort done right since day one.

What our customers say

Randy did a great job on repairing my air unit. He was very professional and went above and beyond by cleaning the grass out ofof t unit as well. Would definitely recommend.
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Viki W.
Our air had been out since the previous night at 9:30pm and Randy Brooks was there for less than a half hour and we had air again. Great service and he was friendly and paid attention to our dog!
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Pam B.
I would like to say everyone I have been in contact with from Hep has been exceptional and professional The Hep company has been above and beyond on their work ethics and morals as far I am concerned if there was a way to give the a #10 ☆ rating they would get it from me.and a special thank you to Chris for all his help in explaining the how tod of working my new HVAC.
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Kay S.
George was quick and efficient and I found him friendly and knowledgeable. As I live out in the countryside, George had to travel quite a distance to repair the ac and never once complained about the unbearable heat while working with a hot blow torch. A cheerful and honest young man, I would highly recommend him to anyone.
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Stella G.
Michael Thomas was super. He was very friendly and knew exactly what to trouble shoot. He got right to it and got my AC unit working again. He truly understands great customer service. The service industry needs more men like Michael.
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Sherry K.
HEP came and delivered good service. HEP is HVAC help when you need it.
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Cf79dg C.
Chase provided excellent customer service. Chase was efficient, professional and extremely knowledgeable about HVAC.
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Marc S.
I had my A/C unit replaced on Tue. of this week ,and it only took them half a day to do it. My hat of to Art and Chino. I love them guys.
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Derrick W.
HEP repair service is excellent! They offered to come over right away and fix the problem. The repair gentleman was very professional and courteous. Thanks for fixing our air conditioning!
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Danielle S.
Our old AC unit decided to call it quits so Keith from Hep came out explain and was very informative about all of the units pricing and how the installation would go and also helped us on getting it financed and insulation he said would be finished within one day and explained all of the warranties that we would have on the air handler on the installation and on the outside unit as well very nice very informative and very knowledgeable about his job thanks for all the help
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Paula B.

Comprehensive Heating and Air Conditioning Expertise in Georgetown

HEP delivers full-scope heating and air conditioning service in Georgetown, ensuring homeowners and businesses experience consistent indoor comfort regardless of the season. From the first phone conversation to the final system check, every step is shaped by a commitment to reliability, technical excellence, and regional know-how. Georgetown’s climate swings from humid summers to brisk winters, so the demands on HVAC equipment are significant. HEP’s specialized knowledge of local temperature patterns, pollen counts, and building styles empowers technicians to recommend equipment and service regimens that make sense for Central Texas properties. Whether the project involves routine air conditioning maintenance, complex heat pump troubleshooting, or integrated indoor air quality upgrades, HEP follows a process centered on thorough inspection, clear communication, and precision workmanship.

Air Conditioning Service Tailored for Georgetown's Climate

Importance of Professional Cooling Care

Central Texas frequently sees triple-digit temperatures, and prolonged heat waves can push residential air conditioning systems to their limits. Dust and cedar pollen ride the hill-country breeze, infiltrating outdoor condensers. Add in occasional power fluctuations during peak demand, and it’s clear why Georgetown AC units face elevated stress. Professional air conditioning service proactively tackles these challenges, catching small efficiency losses before they morph into costly breakdowns. HEP’s service strategy includes a blend of diagnostic technology, performance benchmarking, and hands-on inspection, all calibrated for Georgetown’s environmental factors.

Typical Issues Addressed by HEP Technicians

  • Low refrigerant levels caused by micro-leaks in copper lines
  • Clogged condensate drains leading to water pooling around air handlers
  • Dirty evaporator coils inhibiting heat transfer and encouraging mold growth
  • Worn blower motor bearings reducing airflow and raising energy use
  • Faulty capacitors leading to hard starts during afternoon heat spikes

Each of these problems, while common, presents unique symptoms in the Georgetown area because of the region’s extended cooling season. HEP’s diagnostic checklists are adapted to local conditions, focusing on elements that deteriorate faster in high-heat, high-humidity environments.

Step-By-Step Approach to AC Service

  1. Pre-service equipment history review
  2. Visual inspection of outdoor condenser for debris, coil fin damage, and rodent nests
  3. Static pressure testing in ductwork to identify airflow bottlenecks
  4. Electrical component verification, including contactor point integrity and amp draw of compressors
  5. Refrigerant charge measurement with superheat and subcooling calculations
  6. Indoor coil cleaning using non-acidic solutions that protect fins and surrounding building materials
  7. Calibration of thermostat differentials and, when applicable, zoning damper synchronization
  8. Post-service performance evaluation, with temperature-split analysis and energy consumption projections

Heating Solutions That Balance Efficiency and Reliability

Furnace, Heat Pump, and Hybrid Systems

Although Georgetown winters are milder than those of northern climates, overnight lows can still dip into the 30s, making dependable heating essential. HEP supports a range of heating technologies:

  • High-efficiency gas furnaces with variable-speed blowers
  • Dual-fuel systems that switch between heat pump and gas heat for optimal cost savings
  • Ductless heat pumps ideal for room additions or detached garages

Technicians examine building insulation levels, window U-values, and duct leakage rates before recommending equipment. By tailoring solutions to structure-specific heat-loss calculations, HEP ensures occupants stay warm without unnecessary energy expenditure.

Preventive Maintenance Plans

Seasonal Tune-Ups

Preventive maintenance with HEP acts as a shield against surprise failures. Scheduled tune-ups are typically performed twice a year—once in early spring before cooling demand peaks and again in late fall to prepare heating components. Each appointment is structured to detect wear patterns, verify safety controls, and document efficiency metrics that can justify future upgrades.

Components Checked During a Visit

  • Air filters for proper MERV rating selection and replacement schedule
  • Burner assemblies and ignition systems for safe, complete combustion
  • Thermostat batteries and software updates
  • Flue and vent piping for blockages or condensate corrosion
  • Electrical terminals for oxidation or loose lugs
  • Fan belts, pulleys, and motor mounts for alignment and tension

These checkpoints extend the usable life of HVAC equipment while sustaining peak performance.

Indoor Air Quality Enhancements

Filtration, Ventilation, and Humidity Control

Allergens, volatile organic compounds, and humidity swings can undermine comfort even when temperature targets are met. Georgetown residents regularly contend with cedar fever in winter and ragweed in fall, making indoor air quality an important consideration. HEP integrates solutions such as:

  • Media air cleaners that trap sub-micron particles without restricting airflow
  • Ultraviolet germicidal lights installed in supply plenum to neutralize microbial growth
  • Energy recovery ventilators that exchange stale indoor air with fresh outdoor air while retaining conditioning efficiency
  • Whole-home dehumidifiers that curb relative humidity during steamy summer afternoons

These upgrades can be incorporated during routine maintenance visits or as part of a broader system overhaul, ensuring the entire HVAC ecosystem works together to promote health and comfort.

Energy Efficiency and Sustainability

Smart Thermostats and Zoning

Energy efficiency is not solely about equipment SEER ratings or AFUE percentages. Dynamic control is equally vital. HEP helps Georgetown homeowners implement smart thermostats that learn occupancy patterns and adjust setpoints automatically. When paired with motorized dampers, zoning creates distinct temperature regions, preventing scenarios where unoccupied rooms receive the same cooling load as primary living spaces. Technicians program adaptive recovery times, ensuring temperature targets are met precisely when needed without wasting kilowatt-hours.

Refrigerant Best Practices

With the phase-out of legacy refrigerants, many Georgetown systems are candidates for upgrade to environmentally responsible alternatives. HEP technicians recover, recycle, or properly dispose of outdated refrigerants in accordance with EPA guidelines, then charge new systems with R-410A or other approved blends. Pressure settings and expansion valve calibrations are fine-tuned to match the chemical properties of the replacement refrigerant, protecting compressor longevity.

Installation Best Practices

Load Calculations and Sizing

Proper installation starts with an accurate Manual J load calculation. Incorrectly sized systems lead to short cycling, humidity control issues, and inflated utility bills. HEP gathers:

  • Square footage and ceiling heights
  • Insulation R-values in walls, floors, and attic spaces
  • Solar heat gain coefficients from window specifications
  • Number of occupants and internal heat loads from appliances

This data feeds into Manual S equipment selection and Manual D duct design, ensuring the installed system matches the actual demand profile of the building.

Ductwork Design Optimization

Duct systems in many Georgetown homes are routed through unconditioned attics, exposing them to extreme temperatures. HEP rectifies common shortcomings by:

  • Upgrading duct insulation to R-8 or higher
  • Sealing joints with mastic rather than heat-sensitive tapes
  • Installing rigid trunk lines with gradual radius elbows to reduce static pressure losses
  • Implementing return-air pathways in every conditioned zone to balance air pressure

These measures reduce thermal loss, lower fan energy consumption, and deliver quieter operation.

Emergency Repair Preparedness

Rapid Diagnostics

HVAC breakdowns rarely wait for convenient times. When an air conditioner fails during a July heatwave, indoor temperatures can escalate rapidly. HEP service vehicles carry a robust inventory of universal parts—run capacitors, contactors, pressure switches, and flame sensors—so most repairs conclude in a single visit. Diagnostic routines employ:

  • Bluetooth pressure gauges that stream data to tablets for instant trend analysis
  • Infrared cameras that detect thermal anomalies in breaker panels and motor casings
  • Combustion analyzers that quantify oxygen, carbon monoxide, and stack temperature in furnaces

Rapid diagnostics shorten downtime and minimize the discomfort associated with system failures.

Benefits of Partnering with HEP in Georgetown

  • Local expertise that considers Georgetown’s unique blend of hill-country microclimates and rapid residential growth
  • Technicians trained in both traditional split systems and emerging inverter-driven heat pumps
  • Comprehensive service documentation, creating a history log that informs future maintenance and upgrade decisions
  • Use of premium parts and industry-approved installation materials for durability under Texas heat
  • Adherence to rigorous safety protocols that protect occupants, pets, and property during every service call

Building Codes and Local Requirements

Georgetown enforces energy conservation codes that mandate minimum efficiency ratings for newly installed HVAC equipment. HEP stays current with amendments to the International Residential Code and city-specific ordinances, ensuring every installation passes inspection the first time. Permit acquisition, duct leakage testing, and mechanical rough-in reviews are handled from start to finish, eliminating administrative headaches for homeowners. Attention to code compliance not only satisfies legal obligations but also future-proofs properties against regulatory changes.

Ongoing Training and Certification of Technicians

HEP invests in continual education through manufacturer seminars, NATE certification courses, and in-house workshops. Technicians gain hands-on experience with the latest variable refrigerant flow systems, high-static ECM blower assemblies, and cloud-integrated control platforms. This commitment to professional development means Georgetown customers receive service that anticipates technological evolution rather than merely reacting to it.

Seasonal HVAC Strategies for Optimal Comfort

Spring and Early Summer Preparation

  • Coil washing to remove oak pollen that collects during March and April
  • Verification of capacitors before the first heat spike to prevent no-cool emergencies
  • Assessment of attic ventilation to moderate temperatures that can exceed 130°F by June

Mid-Summer Adaptations

  • Adjusting fan speed settings to counteract high latent loads during humid stretches
  • Inspecting outdoor fins for storm debris following sudden thunderstorms common in July
  • Rebalancing refrigerant levels after any repairs to avoid compressor overheat

Fall and Winter Readiness

  • Heat exchanger inspections for hairline cracks that can release combustion gases
  • Calibration of defrost cycles on heat pumps to match cooler morning temperatures
  • Evaluation of auxiliary heat strips for proper sequencing during rare cold snaps

By adapting maintenance milestones to the rhythm of Georgetown’s climate, HEP maintains system longevity and indoor comfort year-round.

Integration With Smart Home Ecosystems

Modern residences frequently feature interconnected lighting, security, and entertainment platforms. HEP aligns HVAC controls with these systems through open-API smart thermostats and compatible sensors. Practical benefits include:

  • Geofencing that reduces energy use when occupants leave a predefined radius
  • Voice-activated temperature adjustments through mainstream assistants
  • Real-time energy dashboards that highlight consumption patterns and suggest optimization

Installation teams verify Wi-Fi signal strength near equipment closets and recommend mesh extenders when necessary, ensuring reliable communication between HVAC components and homeowner devices.

Airflow Balancing and Commissioning

Even the most advanced equipment underperforms if airflow is unbalanced. HEP carries out full-system commissioning that includes:

  • Flow hood measurements at every supply and return register
  • Adjustment of balancing dampers to meet room-by-room CFM targets
  • Verification of total external static pressure against manufacturer specifications
  • Documentation of final settings for future service reference

Balanced airflow eliminates hot and cold spots, prevents short cycling, and extends component life.

Detecting and Mitigating Duct Leakage

Leaky ducts can waste 20–30% of conditioned air, inflating utility bills and decreasing comfort. HEP employs:

  • Blower door and duct blaster tests to quantify leakage rates
  • Smoke pencils to visually locate disconnects in accessible runs
  • Aerosol-based sealing technologies for hard-to-reach joints

Following sealing, technicians retest to confirm improvements, often capturing both energy savings and measurable air quality gains.

Condensate Management and Water Safety

Air conditioners generate gallons of water on humid Georgetown days. Poor drainage can lead to ceiling damage, fungal growth, and system shutdowns. Service protocols include:

  • Installation of float switches in secondary pans to shut off equipment before flooding occurs
  • Periodic flushing of condensate lines with biodegradable treatments that dissolve algae and mineral buildup
  • Slope verification of PVC runs to maintain proper gravity flow

These steps preserve both mechanical integrity and the structural health of the building.

Noise Control and Acoustic Comfort

HVAC noise can disrupt sleep and concentration. HEP addresses acoustic concerns through:

  • Installation of vibration isolation pads under condensing units
  • Use of double-wall supply plenums to dampen blower sound in media rooms
  • Adjustment of duct velocities to below 900 feet per minute in living spaces

Attentive sound management enhances perceived comfort and protects property value.

Lifecycle Planning and Timely Replacement

Every HVAC component has a finite lifespan. HEP assists homeowners in developing replacement timelines based on:

  • Runtime hours logged through advanced thermostat data
  • Repair frequency and cumulative cost analysis versus replacement ROI
  • Upcoming refrigerant phase-out dates that may impact future serviceability

Proactive planning avoids emergency replacements and allows adequate time for proper load calculations and equipment selection.

HVAC Performance in Multi-Story Homes

Georgetown’s booming housing market includes numerous two- and three-story floor plans. Temperature stratification between floors is a common challenge. HEP mitigates the issue by:

  • Installing bypass dampers or variable-speed blowers that adapt airflow to vertical load differences
  • Strategic placement of thermostats on each level for accurate control
  • Addition of return pathways in upper hallways to facilitate pressure equalization

These measures ensure consistent comfort from the ground floor to the top bedroom.

Community and Environmental Stewardship

HEP’s commitment to Georgetown extends beyond mechanical service. Technicians follow environmentally conscious practices such as:

  • Recycling scrap metal from old furnaces and condensers
  • Choosing low-VOC sealants and adhesives during installations
  • Adhering to anti-idling policies for service vehicles to cut emissions

Such initiatives help safeguard the local environment while fostering a culture of responsibility within the company.

Preparedness for Power Outages and Grid Events

Central Texas occasionally experiences grid stress during heatwaves or severe storms. HEP helps property owners prepare by:

  • Installing soft-start kits that reduce inrush current when backup generators activate
  • Programming thermostats for temperature setbacks that relieve grid demand during peak alerts
  • Advising on surge protection devices that shield sensitive ECM motors and control boards

These proactive steps preserve comfort and equipment integrity even when utility conditions fluctuate.

Areas We Serve

AlcoaAllardtAltamontAndersonvilleApisonAthensBean StationBeersheba SpringsBelvidereBentonBirchwoodBlaineBlountvilleBluff CityBricevilleBristolCalhounCaryvilleCharlestonChattanoogaChurch HillClairfieldClevelandClintonCoalmontCollegedaleCookevilleCopperhillCorrytonCosbyCowanCrab OrchardCrossvilleCumberland GapDandridgeDaytonDecaturDecherdDeer LodgeDelanoDucktownDuffDunlapElizabethtonEloraEnglewoodErwinEstill SpringsEtowahEvensvilleFarragutFayettevilleFlintvilleFountain CityFriendsvilleGatlinburgGeorgetownGrandviewGraysvilleGreenbackGreenevilleGruetli-LaagerGuildHallsHarrimanHarrisonHarrogateHeiskellHelenwoodHillsboroHixsonHuntlandHuntsvilleJacksboroJamestownJasperJefferson CityJellicoJohnson CityJonesboroughKarnsKelsoKingsportKingstonKnoxvilleKodakLa FolletteLake CityLancingLenoir CityLookout MountainLoudonLouisvilleLuttrellLynchburgMadisonvilleManchesterMaryvilleMascotMaynardvilleMcDonaldMcMinnvilleMonteagleMontereyMorristownMountain CityMulberryNew MarketNew TazewellNewcombNewportNiotaNorrisOak RidgeOakdaleOcoeeOld FortOliver SpringsOneidaOoltewahPalmerPelhamPetrosPhiladelphiaPigeon ForgePikevillePioneerPowellRelianceRicevilleRobbinsRockfordRockwoodRogersvilleRutledgeSale CreekSequatchieSeviervilleSewaneeSeymourSharps ChapelShelbyvilleSignal MountainSoddy-DaisySouth PittsburgSpartaSpeedwellSpring CityStrawberry PlainsSunbrightSweetwaterTalbottTazewellTellico PlainsTen MileThorn HillTownsendTracy CityTullahomaTurtletownVonoreWallandWartburgWashburnWhite PineWhitwellWinchesterWinfield
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