Heat Repair

HEP HVACHeat Repair

Heat Repair | Heating and Air Conditioning | Jasper

Nothing puts a freeze on your day faster than a furnace that quits during one of Jasper’s cold, damp mornings. When that happens, HEP’s certified heating specialists are just a call away—fully stocked trucks, diagnostic expertise, and no-surprises pricing in tow. From strange noises and weak airflow to complete system shutdowns, we pinpoint the issue quickly and restore cozy warmth to your home with parts and workmanship backed by industry-leading guarantees.

Because comfort can’t wait, we offer true 24/7 emergency service, upfront estimates, and financing options that fit real lives in Marion County. Our team lives here, too, so we treat every home like our own, leaving the work area spotless and the thermostat right where you want it. When your heat falters, trust HEP’s Heating & Air Conditioning to bring the heat back—fast, friendly, and done right the first time.

What our customers say

When we found out we needed a new heat/air system, we got 10 estimates. It took weeks, but was worth it, because we chose HEP. Got a great deal, no interest, for a certain time, on payments, and great service. The crew that came out, to this old house, just started in, never stopped, did a great job, and cleaned up after themselves, didn't leave a scrap of material anywhere. Love this kind of service, and will call HEP again! Thank you, to the "crew", also.
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Dee S.
Thank you HEP for outstanding performance and customer service. I called HEP and they came to the rescue and fixed my AC unit. And did it very professionally answering all my questions and explaining everything. The best part of it all was the price, being way less than I had in mind. I will recommend to anyone! Thanks again!
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Godisgood
Fantastic service from Nathan for my HVAC problem! He very quickly figured out what was wrong with my system (some dummy had wired it wrong), redid it, and I had cold air. Just in time for the hot summer heat Thanks Nathan!
Travis D. profile photo
Travis D.
HEP has been wonderful. I created an electrical problem which when I call HEP they sent out a tech who fixed it and then looked at my heating unit. I have known for sometime that the unit needed to be replaced. Doug was kind enough to evaluate the current system and at his suggestion I asked for a salesman to meet with me. He was kind enough to get the salesman here the same day and I purchased a unit that they are installing now. It has been like clockwork, each piece of the puzzle coming together. HEP you have a great team that knows how to work in sync. Thank you so much.
Priscilla J. profile photo
Priscilla J.
I moved to Knoxville almost two years ago and have used HEP for all of my plumbing and HVAC needs including replacement of my water service line and my entire plumbing system. The latest project was the replacement of my existing aged electric heat pump with a Trane split AC and gas heating unit. The final product was a five star installation; however, they had to come back to make some major final adjustments. Their employees are always courteous and professional. I will continue to use HEP for all of my needs.
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George F.
We had an appointment for a maintenance check up for a Friday afternoon with no specific time. Hep called ahead before coming. We were not ready for them to stop by and the service man politely asked for a time and showed up exactly when I asked him to. My husband had a lot of questions about our new heating system and the serviceman politely and patiently answered them all.
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Amanda S.
This review was written by Bennie Hawkins ...........I have a maintenance agreement with HEP for my heating, air conditioning, and plumbing. It was time for my semi-annual check in September to make sure the heating was working properly. The maintenance man was prompt, courteous, and provided excellent service. He explained everything he was doing, was informative, and was very helpful. I wouldn't hesitate to call HEP for service when needed and would highly recommend them.
Dawn H. profile photo
Dawn H.
Bob was very friendly and quick to respond when our A/C went out. I would recommend Hep Inc. For all my home repairs.
Dan H. profile photo
Dan H.
I use HEP for my HVAC units and have been very satisfied with their service. One of their service technicians, Doug, recently serviced one of the units. He immediately diagnosed the problem, ordered a new part, and installed the new motor the next day, just like he said we would do. Highly recommend HEP.
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Lou K.
Joshua McCarty did a fantastic job diagnosing and repairing our air conditioning problem. Extremely professional, courteous and friendly.
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Shelly M.

Reliable Heating Repair in Jasper by HEP

A dependable heating system is essential for homes and businesses across Jasper, where chilly winter evenings and unpredictable temperature swings demand consistent indoor comfort. HEP’s specialized heating and air conditioning heat repair work addresses those moments when a furnace, heat pump, or hybrid HVAC system falters. The company’s skilled technicians combine technical know-how with a deep understanding of Jasper’s local climate, allowing every repair to restore warmth quickly while keeping energy efficiency front and center.

Importance of Prompt Heat Repair

Timely repair work prevents minor malfunctions from snowballing into extensive system damage. In Jasper, the temperature can dip suddenly, leaving occupants vulnerable to cold drafts and potential health risks. HEP’s technicians prioritize speed without sacrificing quality. Every service call follows strict protocols that include:

  • Rapid on-site arrival with fully stocked service vehicles
  • Comprehensive system evaluation using calibrated diagnostic instruments
  • Immediate identification of worn or malfunctioning components
  • Implementation of manufacturer-approved repair techniques

By resolving issues at their earliest stages, HEP helps property owners avoid emergency breakdowns that could lead to frozen pipes, compromised air quality, or inflated energy bills.

Common Heating Problems in Jasper

Local households and businesses experience a variety of heating challenges, many of which stem from the region’s specific climate profile—marked by damp winter air and frequent temperature fluctuations. Typical issues that HEP’s technicians resolve include:

  • Ignition failure in gas or oil furnaces
  • Thermostat miscalibration leading to short cycling
  • Blower motor wear that restricts warm air delivery
  • Heat exchanger cracks causing safety concerns
  • Clogged air filters that decrease airflow and efficiency
  • Refrigerant leaks in dual-purpose heat pump systems
  • Electrical relay malfunctions triggering intermittent shutdowns

Each problem demands meticulous attention to detail. HEP’s repair process always includes root-cause analysis, ensuring long-term reliability rather than temporary fixes.

Comprehensive Diagnostic Approach

At the core of every successful repair lies a meticulous diagnostic routine. HEP leverages advanced tools such as infrared thermography, combustion analyzers, and digital pressure gauges to capture real-time system data. Technicians interpret these readings to pinpoint anomalies in temperature, airflow, and electrical resistance. This data-driven method eliminates guesswork, reduces repeat visits, and provides clear documentation for property owners who wish to track system performance over time.

Air Conditioning Heat Repair Expertise

While Jasper’s winters garner significant attention, local summers introduce their own demands—especially for homes equipped with heat pumps that serve as both heaters and coolers. When the reversing valve or compressor fails, occupants may face uncomfortable indoor temperatures irrespective of the season. HEP’s cross-trained technicians seamlessly transition from furnace repairs to sophisticated air-source heat pump troubleshooting.

How AC Heat Pump Systems Work

Heat pumps rely on refrigerant to absorb heat energy from outdoor air during winter and reject it indoors during summer. The system includes:

  • A compressor that increases refrigerant pressure
  • A reversing valve that changes the direction of refrigerant flow
  • Indoor and outdoor coils that act as evaporator and condenser in alternating cycles
  • Expansion devices that regulate refrigerant flow to maintain optimal pressure

Any malfunction in these components disrupts the heat transfer process, decreasing efficiency and comfort. HEP’s repair teams routinely calibrate defrost controls, inspect refrigerant charge, and verify reversing valve functionality to guarantee season-spanning performance.

Signs Your Heat Pump Needs Repair

Early detection is vital. Homeowners and facility managers in Jasper often schedule service when they notice:

  • Unusual grinding, hissing, or rattling noises
  • Rising energy bills with no change in usage patterns
  • Ice accumulation on the outdoor unit despite mild temperatures
  • Short or excessively long heating cycles
  • Reduced airflow through supply vents
  • Odors that suggest microbial growth or electrical overheating

HEP’s technicians translate these warning signs into actionable repair plans, preventing extensive wear and tear on essential components.

HEP's Process-Oriented Heat Repair Service

Consistency across every job site is a cornerstone of HEP’s operational model. By standardizing procedures and investing in continuous training, the company delivers uniform service quality—from compact single-room units to complex multi-zone systems in commercial properties.

Step-by-Step Methodology

  1. Initial visual inspection for obvious damage or code violations
  2. System isolation and safe power shut-off procedures
  3. Diagnostic testing with multimeters, manometers, and thermal imaging
  4. Detailed component analysis and comparison with manufacturer specifications
  5. Replacement or repair using genuine parts and approved materials
  6. System reassembly and verification of operational parameters
  7. Post-repair performance testing under real-world load conditions
  8. Documentation of findings and maintenance recommendations

Each step aligns with industry standards, ensuring safety compliance, peak efficiency, and extended equipment life.

Tools and Technology Utilized

HEP outfits its service fleet with:

  • Combustion analyzers for precise gas furnace tuning
  • Wi-Fi-enabled pressure probes to validate refrigerant charge
  • Ultrasonic leak detectors that locate minute refrigerant escapes
  • Variable frequency oscilloscopes for troubleshooting inverter-driven compressors
  • HEPA-filtered vacuums for debris-free component cleaning

Harnessing modern technology streamlines repair workflows and delivers dependable outcomes for Jasper residents.

Energy Efficiency and Comfort Optimization

Beyond restoring basic functionality, HEP emphasizes operational efficiency to reduce ongoing energy consumption. Optimized systems not only lower utility expenses but also support Jasper’s sustainability goals.

Improving Indoor Air Quality

A properly repaired heating system directly impacts air purity. Clogged filters or malfunctioning blowers can allow particulate matter, allergens, and excess humidity to circulate throughout living spaces. HEP’s technicians integrate air quality assessments into each repair visit by:

  • Measuring airborne particulate levels
  • Inspecting duct integrity for leaks or microbial growth
  • Recommending filter upgrades such as MERV 11 or higher media
  • Calibrating ventilation rates to balance fresh air intake with energy savings

These measures produce healthier indoor environments while simultaneously safeguarding the mechanical integrity of the HVAC system.

Smart Thermostat Integration

Contemporary heat repair increasingly intersects with home automation. HEP technicians receive ongoing training on leading smart thermostat platforms, enabling seamless integration during service visits. Benefits include:

  • Adaptive scheduling that aligns run times with occupancy patterns
  • Remote monitoring for early alert notifications on system anomalies
  • Energy usage reports that guide informed behavioral adjustments
  • Compatibility checks to ensure low-voltage control circuits operate within safe parameters

Upgraded controls enhance user convenience and fine-tune temperature regulation in every room.

Seasonal Challenges in Jasper’s Climate

Local weather patterns influence both system wear and repair strategy. Jasper’s blend of damp winters and humid summers requires versatile skill sets from heating professionals.

Winter Conditions and System Stress

Cold snaps place sustained load on burners, heat exchangers, and blower assemblies. Moisture from frigid air can condense in flue pipes, accelerating corrosion. HEP’s repair services combat these issues by:

  • Verifying flue gas temperatures to reduce condensation risk
  • Applying high-temperature sealants on joints susceptible to leakage
  • Inspecting condensate drains in high-efficiency units for obstructions
  • Ensuring combustion air intakes remain clear of frost buildup

These targeted actions uphold both safety and longevity as Jasper’s winter radiates its full force.

Humidity Management in Summer

Sweltering summer afternoons bring elevated dew points, challenging HVAC systems to remove latent heat efficiently. Heat pumps that struggle with humidity can leave interiors feeling clammy even when temperatures appear acceptable. HEP addresses this problem through:

  • Refrigerant charge optimization to strengthen dehumidification capacity
  • Evaporator coil cleaning to improve thermal exchange surfaces
  • Airflow adjustments matching manufacturer-specified cubic feet per minute (CFM)
  • Optional installation of supplemental whole-house dehumidifiers tied into existing ductwork

Such measures stabilize indoor moisture levels, protecting furniture, electronics, and occupant comfort.

Preventive Maintenance for Longevity

Repair events present ideal opportunities to reinforce proactive care strategies. Technicians often transition smoothly from corrective to preventive tasks, adding value in a single visit.

Tune-Up Procedures

Preventive actions typically include:

  • Tightening electrical connections to mitigate voltage drops
  • Lubricating motor bearings for reduced friction losses
  • Cleaning burner assemblies to assure consistent flame patterns
  • Testing safety switches, limit controls, and pressure sensors
  • Flushing condensate traps to prevent microbial buildup
  • Calibrating thermostats and zoning dampers for precise control

These steps maintain peak efficiency and forestall unexpected failures.

Benefits of Professional Maintenance

Engaging certified professionals yields tangible benefits:

  • Extended equipment lifespan through reduced mechanical strain
  • Stable energy consumption that keeps utility bills predictable
  • Fewer mid-season emergencies disrupting family routines or business operations
  • Preservation of manufacturer warranty terms that require documented service history

By embedding maintenance into their repair culture, HEP cultivates systems that perform reliably across Jasper’s demanding climate.

Safety Considerations in Heat Repair

Protecting life and property remains paramount during every heating repair. Numerous hazards—some invisible—can accompany malfunctioning equipment.

Carbon Monoxide Risks

Incomplete combustion produces carbon monoxide (CO), an odorless and potentially lethal gas. HEP’s technicians safeguard against CO exposure by:

  • Performing combustion efficiency tests to verify proper fuel-to-air ratios
  • Inspecting heat exchangers for cracks using borescopes and dye penetrants
  • Ensuring flue gas venting meets local mechanical codes for draft and clearance
  • Recommending UL-listed CO alarms positioned in key living areas

Rigorous adherence to safety protocols minimizes risk to occupants.

Electrical Component Inspections

Furnaces and heat pumps contain intricate control circuits that govern ignition, blower speed, and defrost cycles. Faulty wiring or overloaded relays can spark fires. During each repair, the technician:

  • Measures amperage draw to detect overcurrent conditions
  • Examines insulation integrity on wiring harnesses
  • Verifies ground continuity for all metallic enclosures
  • Replaces compromised fuses, relays, or contactors with OEM-grade components

Preventive electrical inspections fortify overall system safety and reliability.

Parts and Components Commonly Replaced

Repairs can involve small sensor swaps or major component overhauls. HEP maintains inventory coverage for swift turnaround on parts such as:

  • Hot surface igniters and flame sensors
  • Blower motors, capacitors, and fan belts
  • Gas valves and pilot assemblies
  • Pressure switches and high-limit cutoffs
  • Reversing valves and defrost control boards in heat pumps
  • Compressor contactors and start assist kits
  • Expansion valves, filter driers, and refrigerant line sets
  • Thermistor and thermocouple sensors for precise temperature monitoring

Carrying these essentials in service vehicles reduces wait times and avoids multiple visits.

Environmental Responsibility

Modern HVAC firms must balance high-performance service with stewardship of natural resources. HEP incorporates eco-conscious practices at each stage of heat repair.

Refrigerant Management

Current environmental regulations govern the handling of hydrofluorocarbons (HFCs) and legacy chlorofluorocarbons (CFCs). HEP complies by:

  • Recovering refrigerant into certified reclaim cylinders
  • Weighing recovered fluid to ensure zero atmospheric release
  • Charging systems with low-GWP (global warming potential) refrigerants when compatible
  • Documenting every transfer for regulatory reporting purposes

Effective refrigerant stewardship protects Jasper’s air quality while aligning with international climate directives.

Sustainable Disposal Practices

Spent components can contain metals, plastics, and oils requiring specialized disposal. HEP follows a structured recycling program that:

  • Segregates scrap metals for resource reclamation
  • Sends used oil to approved re-refining facilities
  • Recycles control boards and wiring through e-waste collection partners
  • Utilizes biodegradable cleaners that minimize harmful runoff

These measures embody a holistic approach to sustainable service delivery.

Training and Certification of HEP Technicians

Continuous education remains indispensable in an industry characterized by rapid technological evolution. HEP’s workforce undertakes a rigorous curriculum combining classroom instruction, hands-on labs, and manufacturer-specific workshops.

Commitment to Continuous Learning

Technicians routinely update their credentials in areas including:

  • North American Technician Excellence (NATE) core and specialty exams
  • EPA Section 608 refrigerant handling certifications for all equipment classes
  • OSHA safety training on lockout/tagout and confined space procedures
  • Smart home integration courses covering Wi-Fi thermostat protocols and system networking
  • Manufacturer certification on variable-speed inverter systems and modulating furnaces

Through ongoing skill enhancement, HEP ensures every repair performed in Jasper reflects cutting-edge best practices and meets evolving efficiency standards.

Areas We Serve

AlcoaAllardtAltamontAndersonvilleApisonAthensBean StationBeersheba SpringsBelvidereBentonBirchwoodBlaineBlountvilleBluff CityBricevilleBristolCalhounCaryvilleCharlestonChattanoogaChurch HillClairfieldClevelandClintonCoalmontCollegedaleCookevilleCopperhillCorrytonCosbyCowanCrab OrchardCrossvilleCumberland GapDandridgeDaytonDecaturDecherdDeer LodgeDelanoDucktownDuffDunlapElizabethtonEloraEnglewoodErwinEstill SpringsEtowahEvensvilleFarragutFayettevilleFlintvilleFountain CityFriendsvilleGatlinburgGeorgetownGrandviewGraysvilleGreenbackGreenevilleGruetli-LaagerGuildHallsHarrimanHarrisonHarrogateHeiskellHelenwoodHillsboroHixsonHuntlandHuntsvilleJacksboroJamestownJasperJefferson CityJellicoJohnson CityJonesboroughKarnsKelsoKingsportKingstonKnoxvilleKodakLa FolletteLake CityLancingLenoir CityLookout MountainLoudonLouisvilleLuttrellLynchburgMadisonvilleManchesterMaryvilleMascotMaynardvilleMcDonaldMcMinnvilleMonteagleMontereyMorristownMountain CityMulberryNew MarketNew TazewellNewcombNewportNiotaNorrisOak RidgeOakdaleOcoeeOld FortOliver SpringsOneidaOoltewahPalmerPelhamPetrosPhiladelphiaPigeon ForgePikevillePioneerPowellRelianceRicevilleRobbinsRockfordRockwoodRogersvilleRutledgeSale CreekSequatchieSeviervilleSewaneeSeymourSharps ChapelShelbyvilleSignal MountainSoddy-DaisySouth PittsburgSpartaSpeedwellSpring CityStrawberry PlainsSunbrightSweetwaterTalbottTazewellTellico PlainsTen MileThorn HillTownsendTracy CityTullahomaTurtletownVonoreWallandWartburgWashburnWhite PineWhitwellWinchesterWinfield
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