Same-day Diagnostics
Same-day Diagnostics | Air Conditioning | Heating and Air Conditioning | Kelso
When Kelso temperatures refuse to cooperate, HEPâs same-day diagnostics bring rapid relief right to your door. Our certified technicians arrive in fully stocked vans, pinpoint issues in minutes, and explain every option clearlyâwhether your system needs a quick calibration, a critical part replacement, or a full efficiency tune-up. You get transparent pricing, zero surprises, and the confidence that your comfort is restored before the day ends.
From whisper-quiet heat pumps to high-capacity cooling units, we service every make and model with the latest tools and genuine parts. Count on our local team for meticulous workmanship, respectful clean-up, and an iron-clad satisfaction guarantee. For dependable air conditioning and heating care that keeps Kelso homes comfortable year-round, one call to HEP is all it takes.
FAQs
What does âsame-day diagnosticsâ mean for Kelso homeowners and how do I book an appointment?
Same-day diagnostics means that if you call our office before 12:00 p.m. on a regular business day, we guarantee a licensed HVAC technician will arrive at your Kelso home before 8:00 p.m. that same day to inspect your air-conditioning system. You can book by phone, through our websiteâs live-chat, or by filling out the online request form. Once we confirm your contact information, address, and system details, we assign the nearest available technician and send you a two-hour arrival window plus text updates when the tech is en route.
Do I need an existing maintenance contract to qualify for same-day AC diagnostics?
No. Same-day service is available to everyone in Kelso and the surrounding Cowlitz County area, whether or not you have a maintenance agreement with us. Contract customers do receive a discounted diagnostic fee and priority scheduling during extreme weather, but first-time callers and one-time clients can still request and receive same-day diagnostics at our standard rate as long as appointment slots are open.
How much does a same-day air-conditioning diagnostic visit cost, and is the fee credited toward repairs?
Our flat diagnostic fee for Kelso addresses is $119 plus tax. That price covers the trip charge, up to 60 minutes of on-site troubleshooting, digital system performance report, and a written repair estimate. If you approve the recommended repair during the same visit, we waive the diagnostic fee and you only pay for parts and labor. If a specialty part has to be ordered and installed on a return visit, 50 % of the diagnostic fee is applied toward that follow-up repair invoice.
What common AC problems can your technicians usually resolve on the same day?
Because our service vans are stocked with over 1,000 high-turnover parts, we can repair about 85 % of issues immediately after diagnostics. Typical same-day fixes include capacitor and contactor failures, blown fuses, clogged condensate drains, thermostat malfunctions, low refrigerant levels (leak locate and recharge), and worn blower or condenser fan motors. If your system requires a proprietary control board or compressor that isnât in stock locally, weâll provide expedited ordering options and a temporary cooling solution whenever possible.
Are your technicians qualified to work on all brands and types of air-conditioning equipment?
Yes. Every technician holds EPA Section 608 certification for refrigerant handling and is factory-trained on the major residential and light-commercial brands used in Kelso, including Trane, Carrier, Lennox, Goodman, Daikin, and Mitsubishi ductless systems. We service split-system central air, heat pumps, rooftop units, and mini-splits. Our company is also a registered contractor with Washington State (License #HVAC-SAME999AB) and carries full liability and workersâ compensation insurance.
What can I do to prepare for the technicianâs arrival and speed up the diagnostic process?
1) Turn the thermostat to OFF so the system isnât running when we arrive. 2) Clear furniture or household items at least three feet from the indoor air handler and any return grills. 3) Unlock gates and secure pets so the technician can access the outdoor condenser safely. 4) Have any recent utility bills or previous service paperwork handy; this helps us compare operating data and warranty coverage. 5) If youâve noticed error codes or unusual noises, take photos or videosâthose clues can shave minutes off the troubleshooting process. Doing these simple steps often shortens the visit and increases the likelihood we can complete repairs in a single trip.