Emergency Service

Emergency Service | Air Conditioning | Heating and Air Conditioning | Kelso

Kelso’s sudden heat waves can turn a cozy evening into a sweltering night when your air conditioning quits without warning. That’s when HEP’s 24/7 emergency team hits the road—fully stocked vans, certified technicians, and real-time dispatch tracking—so you’re never left waiting while the temperature rises. We diagnose fast, explain clearly, and get cooling air flowing again before your living room feels like the outback.

From frozen coils and blown capacitors to complete system breakdowns, our experts service every make and model with precision and care. We protect your floors with shoe covers, tidy up every workspace, and back each repair with transparent pricing and a solid workmanship guarantee. Whether it’s a speedy fix or guidance toward a high-efficiency replacement, HEP keeps Kelso families comfortable around the clock—because peace of mind should always come with perfectly chilled air.

FAQs

What qualifies as an air-conditioning emergency in Kelso?

Any situation that threatens your safety, property, or comfort when outdoor temperatures are extreme is considered an emergency. Examples include complete system failure during a heatwave, electrical smells or sparking at the unit, refrigerant leaks, frozen coils that stop airflow, and loud grinding or banging that could signal imminent compressor failure.

How fast can your technicians reach my home in Kelso during an emergency?

We maintain on-call technicians 24/7 who are strategically dispatched from within Cowlitz County. Most Kelso addresses are reached within 60 minutes, and many downtown or West Kelso locations see arrival times closer to 30 minutes, traffic and weather permitting.

Do you charge extra for after-hours or weekend emergency AC service?

Yes, emergency visits outside standard business hours (8 a.m.–5 p.m., Mon–Fri) include a modest diagnostic fee to cover overtime staffing and expedited parts sourcing. We provide the exact cost up front before any work begins, and that fee is waived if major repairs or system replacement is approved and performed during the same visit.

What should I do while waiting for the technician to arrive?

Turn off the AC at the thermostat and at the breaker if you smell burning or see sparks. If water is leaking, place a pan or towels to protect flooring. Keep doors and curtains closed to retain indoor coolness, and avoid opening windows during hot, humid weather. Have your system model number and any recent service records handy to speed diagnostics.

Can emergency repairs void my manufacturer’s warranty?

No. Our Kelso technicians are factory-trained, licensed, and carry OEM-approved replacement parts. All work is performed to manufacturer specifications, so your existing warranty remains fully valid. We also register any new parts or equipment with the manufacturer on your behalf when required.

Is replacement ever recommended during an emergency call?

If your AC is older than 12–15 years, uses phased-out R-22 refrigerant, or has a failed compressor, replacement can be more cost-effective than repeated repairs. Our technician will provide side-by-side pricing for repair versus replacement, estimated energy savings, financing options, and potential tax credits or utility rebates available to Kelso residents before you decide.