Workmanship Guarantee
Workmanship Guarantee | Heating and Air Conditioning | Winchester
When you invite HEP into your Winchester home for heating and air conditioning service, you’re getting more than a quick fix—you’re securing a 100% Workmanship Guarantee that travels with every bolt tightened, wire secured, and thermostat calibrated. Our certified technicians treat each system as if it were their own, combining decades of experience with the industry’s best tools and practices. If anything falls short of our high standards, we’ll return promptly at no cost to you and make it right, because your comfort and confidence are non-negotiable.
From frigid January evenings to humid July afternoons, Winchester homeowners rely on HEP to keep indoor climates steady and energy bills predictable. That reliability starts with meticulous installation and repair techniques, backed by ongoing training that keeps our crew ahead of emerging technology. Choose HEP once, and enjoy peace of mind for seasons to come—guaranteed.
FAQs
What does your workmanship guarantee cover for heating and air-conditioning installations in Winchester?
Our workmanship guarantee covers every aspect of the labor we perform on your HVAC system, including correct sizing, secure mounting, proper refrigerant charging, airtight duct connections, electrical wiring, and start-up calibration. If any issue arises that is traced back to the way we installed, repaired, or maintained your equipment, we will return promptly to correct it at no cost to you.
How long does the workmanship guarantee last?
We provide a full 10-year workmanship guarantee on new residential installations and a 2-year guarantee on qualifying repairs. These periods run concurrently with any manufacturer parts warranties, giving you long-term peace of mind that both components and labor are protected.
How is your workmanship guarantee different from the manufacturer’s warranty?
A manufacturer’s warranty only covers factory defects in parts such as compressors, heat exchangers, or control boards. Our workmanship guarantee, on the other hand, protects you if the problem was caused by how the equipment was installed, configured, or serviced. In short, the manufacturer covers the hardware, while we stand behind the quality of the work our technicians perform.
What happens if I experience a problem covered by the guarantee?
Simply call our Winchester office or submit a service request online. We will schedule a priority visit—usually within 24 hours—to diagnose the issue. If the problem is determined to be workmanship-related, our technician will correct it immediately or order any needed parts at our expense. You will never receive a labor bill for a covered repair.
Does the workmanship guarantee transfer to the next homeowner if I sell my house?
Yes. As long as the original installation remains in place and unaltered, the workmanship guarantee automatically transfers to the new homeowner for the remainder of the guarantee period. This can add value to your home by assuring buyers that the HVAC system was professionally installed and is still protected.
Are there any exclusions or conditions I should know about?
The guarantee does not cover damage caused by misuse, neglect, unauthorized alterations, acts of nature (such as flooding or lightning), or failure to perform routine maintenance like filter changes. To keep your coverage intact, we recommend annual maintenance, which we document in your customer file. If you are unsure whether an issue is covered, just contact us and we will be happy to clarify.