Certified Technicians
Certified Technicians | Heating and Air Conditioning | White Pine
When White Pine homeowners call HEP, they’re getting more than a quick fix—they’re gaining a team of NATE-certified experts who live and breathe heating and air conditioning. From meticulous system tune-ups that cut energy costs to precision installations built to outlast Tennessee’s wildest temperature swings, our technicians bring decades of combined experience and a hometown attitude that puts your comfort first. We arrive on time, protect your floors with shoe covers, and explain every option in clear, no-pressure language so you can make confident decisions about your home’s climate control.
Whether your furnace fizzles on a frosty night or your AC gasps during a muggy afternoon, HEP is on call 24/7 with fully stocked trucks and upfront, honest pricing. Trust the crew your neighbors rely on, and discover why White Pine turns to HEP for unparalleled craftsmanship, responsive service, and peace of mind that lasts long after the job is done.
FAQs
What heating and air-conditioning services do your certified technicians provide in White Pine?
Our team is fully trained and EPA-certified to handle every stage of HVAC ownership. We offer new system design and installation, replacement of outdated furnaces and air conditioners, seasonal tune-ups, one-time repairs, indoor-air-quality upgrades, ductwork inspection and sealing, thermostat replacement, and energy-efficiency consultations. Whether you have a gas furnace, heat pump, central AC, or ductless mini-split, we have the tools and know-how to service it.
How fast can you respond if my heater or AC breaks down unexpectedly?
We maintain a live, local dispatch line 24/7 for White Pine residents. Calls received during normal business hours are typically scheduled the same day. After-hours and weekend emergencies are dispatched immediately, and a technician is usually at your door within 2–3 hours—often faster in town. Our trucks are warehouse-on-wheels stocked with common parts so most repairs are completed in a single visit.
Are your technicians licensed, insured, and background-checked for work in Tennessee?
Yes. Every technician holds a current Tennessee Mechanical/HVAC license, is EPA Section 608 certified to handle refrigerants, and carries full liability and workers’ compensation insurance. We also perform nationwide background checks and drug testing before hiring and periodically throughout employment. Copies of licenses and insurance certificates are available upon request for your peace of mind.
Which HVAC brands and models can you service or install?
Our technicians are factory-trained on all major manufacturers, including Trane, Carrier, Lennox, Rheem, Bryant, Goodman, Mitsubishi Electric, Daikin, and York. We are an authorized dealer for Trane and Mitsubishi, allowing us to offer extended warranties and promotional financing on those lines, but we have ready access to OEM and high-quality aftermarket parts for virtually any brand you already own.
Do you offer preventive maintenance plans, and what do they include?
Yes. Our Comfort Guard Maintenance Plan provides two precision tune-ups per year—one for heating and one for cooling. Each visit includes a 21-point inspection, coil and burner cleaning, refrigerant-level check, thermostat calibration, safety control testing, and filter replacement (standard 1-inch filter included). Members also receive priority scheduling, a 15 % discount on repairs, waived after-hours fees, and documented service records to keep equipment warranties intact.
What steps can I take to improve the energy efficiency of my HVAC system in White Pine?
Start by scheduling a professional tune-up to ensure your unit is running at factory specifications. Replace air filters every 30–90 days, seal visible duct leaks with mastic, and keep supply registers unobstructed. Upgrading to a smart or Wi-Fi thermostat can trim 5–15 % off utility bills. If your equipment is 10–15 years old, consider replacing it with a high-SEER air conditioner or heat pump; federal tax credits and TVA energy rebates can offset upfront costs. Our technicians can perform a free in-home load calculation to determine the most efficient system for your square footage and insulation levels.