Upfront Pricing
Upfront Pricing | Heat Repair | Heating and Air Conditioning | White Pine
When a cold White Pine night catches you off guard, you don’t want to wonder what the bill will look like or how long the fix will take. With HEP’s upfront pricing, you’ll know the exact cost of your heat repair before any work begins, and our certified technicians arrive with fully stocked trucks to get your system humming on the very first visit. No hidden fees, no surprises—just clear communication and craftsmanship backed by decades of local experience.
From aging furnaces to cutting-edge heat pumps, we troubleshoot quickly, explain your options in plain language, and treat your home as carefully as our own. We’re neighbors serving neighbors, which means prompt arrival, shoe covers on our feet, and a warm follow-up call to ensure everything is running smoothly. When comfort can’t wait, count on HEP’s upfront pricing heating and air conditioning team to bring the heat back to your White Pine home—reliably, affordably, and with a smile.
FAQs
What does your “up-front pricing” for heat repair mean, and how is it figured?
Before we touch your equipment, our technician completes a full diagnostic and then presents a written, flat-rate quote that lists every part, task, tax, and disposal fee associated with the repair. That price won’t change once you sign off—even if the job takes longer than expected—so there are no surprise line-items when you receive the final invoice.
What kinds of heating systems do you repair in White Pine?
Our team is trained and equipped to service virtually every residential and light-commercial heater you’ll find in White Pine, including natural-gas and propane furnaces, heat pumps, dual-fuel systems, electric strip heaters, boilers, and ductless mini-splits. We have access to OEM and high-quality aftermarket parts for all major brands such as Trane, Carrier, Lennox, Rheem, Goodman, York, and more.
Do you offer 24/7 emergency service when my heater stops working at night or on weekends?
Yes. We keep a rotating crew on call outside normal business hours so you can reach a live dispatcher 24 hours a day, 365 days a year. Emergency visits do carry a small after-hours fee, but you will still receive a firm up-front quote before any repair begins, and most common replacement parts are stocked on our service vehicles for a single-trip fix.
How quickly can you get to my home once I schedule a heat repair appointment?
For calls placed before noon, we can usually provide same-day service anywhere in White Pine and the surrounding Jefferson County area. We offer two-hour arrival windows and send text or phone notifications when the technician is en route, so you’re not stuck waiting all day.
Are your technicians licensed, insured, and background-checked?
Absolutely. Every technician holds a current Tennessee HVAC license, carries full liability and workers’ compensation insurance, and passes annual background and drug screenings. We also invest in continuous manufacturer training so our staff stays current on the latest diagnostic tools and repair procedures.
What kinds of guarantees or warranties come with your heat repair work?
All repairs include a one-year parts and labor warranty as standard, and many OEM replacement parts carry longer manufacturer warranties that we process on your behalf. If the same component fails within the covered period, we’ll return and fix it at no additional cost. We also back our workmanship with a 100% Satisfaction Guarantee—if you’re not happy with the quality of the repair, we’ll make it right or refund the service fee.