Emergency Service
Emergency Service | Heat Repair | Heating and Air Conditioning | White Pine
When your furnace quits on a frigid White Pine night, HEP’s emergency team is already on the way—with fully stocked trucks, decades of local experience, and technicians who know every make and model from heat pumps to high-efficiency gas units. We answer the phone 24/7, diagnose fast, and back every heat repair with transparent pricing and a No-Surprise Guarantee, so you’re never left shivering or guessing what comes next.
From pilot-light problems and faulty blowers to mysterious cold spots, our certified pros restore comfort the first time, every time. We treat your home like our own, wearing protective booties, explaining each step, and even filing warranty paperwork for you. Call HEP now and feel the difference that hometown care, cutting-edge training, and true emergency responsiveness can make in your White Pine heat repair.
FAQs
What situations count as a heating emergency and when should I call for help?
Any time your furnace, heat pump, or dual-fuel system stops producing heat during cold weather, you smell gas, hear loud grinding or banging, see sparks, or notice the carbon-monoxide detector alarming, treat it as an emergency. These problems can lead to frozen pipes, fire hazards, or dangerous CO exposure. If you are in doubt, shut the system off at the thermostat or breaker and call our 24-hour hotline immediately.
How fast can your technicians reach my home in White Pine for an emergency repair?
Because we keep fully staffed on-call teams in the Lakeway area, a certified technician is usually at your door within 60–90 minutes of your call—often sooner in central White Pine. Our dispatch system tracks crews in real time so we can give you an accurate ETA while you’re on the phone.
Are emergency services really available 24/7, including weekends and holidays?
Yes. Our emergency heating and A/C repair line is monitored around the clock—nights, weekends, and all major holidays. You will speak with a live dispatcher (never an answering machine) who can immediately route the next available technician to your address.
What types and brands of heating equipment do you repair during emergencies?
Our EPA-certified techs service gas furnaces, electric furnaces, heat pumps, mini-splits, packaged rooftop units, and hybrid systems from all major manufacturers—Carrier, Trane, Lennox, Rheem, York, Goodman, Daikin, and more. We carry a broad stock of common parts on every truck so most breakdowns are fixed in a single visit.
How much does an emergency heat repair cost, and are there after-hours fees?
We charge a flat diagnostic rate that covers the trip, full system inspection, and up-front repair quote. There is a modest after-hours surcharge for calls placed outside normal business hours, but you’ll approve all pricing before work begins—no surprises. We also offer financing on larger repairs and accept all major credit cards.
What can I do to protect my home until the technician arrives?
1) Turn the system off to prevent further damage. 2) If you smell gas, leave the house and call 911 from a safe location. 3) Close doors to unused rooms and use draft stoppers or towels at the base of exterior doors to conserve heat. 4) Open faucets slightly to keep water moving and prevent frozen pipes if indoor temps drop below 55°F. 5) Have your breaker panel, thermostat, and equipment area clear and well-lit so the technician can work quickly upon arrival.