24/7 Emergency Team
24/7 Emergency Team | Heat Repair | Heating and Air Conditioning | Vonore
When the chill settles over Vonore after sunset and your furnace suddenly quits, HEP’s 24/7 emergency team is on standby to bring the warmth back fast. Our certified technicians arrive equipped for swift diagnostics, transparent pricing, and precision heat repair that gets your system humming again—often in a single visit. We handle all brands and models, so whether you rely on a time-tested gas furnace or the latest high-efficiency heat pump, you can count on us to restore comfort without delay.
More than a quick fix, we deliver peace of mind. From courteous scheduling professionals to fully stocked service vans, every step of the HEP experience is designed to reduce stress and downtime. Night or day, weekend or holiday, we treat your Vonore home like our own, backing each repair with honest workmanship and clear communication. If you need reliable heat repair right now, tap the local team that’s always ready—because with HEP, Help Is On The Way!
FAQs
How quickly can your emergency heating team reach my home in Vonore?
Because we keep certified technicians on call around the clock, our average response time anywhere in Vonore or the surrounding Monroe County area is about 60 minutes after your call is dispatched. Weather, road conditions, and demand can extend that window slightly, but you will receive a live ETA update and text alerts so you know exactly when help is arriving.
What types of heating equipment do you repair during an emergency visit?
Our team is trained and equipped to troubleshoot and repair virtually every residential and light-commercial heating system, including gas and electric furnaces, heat pumps, dual-fuel hybrid systems, ductless mini-splits, packaged rooftop units, and even hydronic or boiler-based systems. We carry a wide inventory of universal parts on each truck so most repairs are completed in a single visit, regardless of the brand or model.
Is there anything I should do while waiting for the technician to arrive?
Yes. First, turn the thermostat to the OFF position to prevent further damage and potential safety risks. If you smell gas or see sparks, shut off the main fuel or electrical supply and exit the house. Make sure pets are secured and any clutter is cleared around the furnace or air handler to give the technician easy access. If outside temperatures are low, gather family members in the warmest room, use extra blankets, and avoid using ovens or grills for heat as they pose carbon-monoxide hazards.
Are your emergency technicians licensed, insured, and background-checked?
Absolutely. Every technician dispatched for emergency service holds current Tennessee HVAC licensure, NATE certification, and EPA Section 608 refrigerant credentials. Our company is fully insured, and all field personnel pass annual background and drug screenings. You can verify their ID and credentials through the photo and badge number sent via our text-message arrival alert.
How much will an after-hours emergency heat repair cost me?
We charge a flat $89 diagnostic fee for service calls, even on nights, weekends, and holidays—no surprise overtime multipliers. Once we identify the problem, you will receive a written, up-front quote based on flat-rate pricing. Most common repairs, such as ignitor replacement or blower motor capacitors, range from $150 to $450 installed. You are free to approve or decline the repair after seeing the exact price, and we never begin work without your consent.
Do you offer maintenance plans to help prevent future heating emergencies?
Yes. Our Comfort Shield Maintenance Plan includes two precision tune-ups a year—one in spring for cooling and one in fall for heating—plus a 15% discount on repairs, priority scheduling, and waived after-hours fees. Regular maintenance restores efficiency, extends equipment life, and allows us to catch issues like worn ignitors or low refrigerant before they become costly midnight breakdowns.