Satisfaction Guarantee
Satisfaction Guarantee | Heat Repair | Heating and Air Conditioning | Tullahoma
When the temperature drops in Tullahoma, you shouldn’t have to wonder whether your furnace will keep up. HEP’s certified technicians arrive fast, diagnose accurately, and get the warm air flowing again—often on the first visit. From electric heat pumps to gas furnaces, we bring decades of experience, fully stocked service vans, and the genuine Southern courtesy you expect from a neighbor down the road.
Our legendary 100% Satisfaction Guarantee is simple: if you’re not thrilled with the results of your heat repair, we’ll make it right at no extra cost. Up-front pricing means no surprises, and our 24/7 emergency line ensures help is always just a call away. Trust HEP to restore comfort, lower energy bills, and treat your home with the respect it deserves—because keeping Tullahoma cozy is more than our job; it’s our promise.
FAQs
What does your “100% Satisfaction Guarantee” on heat repair mean for Tullahoma homeowners?
If you’re not completely satisfied with the quality of our heating repair or the professionalism of our team within the first 12 months of service, we’ll come back and make it right at no additional cost. If we still can’t meet your expectations, we’ll refund the original repair charge—no questions asked.
How quickly can you respond to an emergency heating breakdown in Tullahoma?
We provide 24/7 emergency service. Calls received before 10 p.m. are almost always handled the same day, and after-hours calls are prioritized for the next available technician—usually within two to four hours. Our fleet is fully stocked, so most fixes are completed in one visit.
Are your repair technicians certified to work on all major furnace and heat pump brands?
Yes. Every technician is NATE-certified and factory-trained on leading brands such as Trane, Carrier, Lennox, Rheem, Goodman, and York. Continuous education ensures we can diagnose and repair gas furnaces, electric furnaces, and heat pumps accurately and safely.
What if the repair you perform fails again shortly after the visit?
All parts and labor are covered by a two-year workmanship warranty in addition to the manufacturer’s part warranty. If the same component fails or another issue related to our repair arises within that period, we will fix it free of charge—including any trip or diagnostic fees.
Do you offer upfront pricing, or will the final bill change after the work starts?
We provide flat-rate, upfront pricing before any repair begins. You’ll see the exact cost—including parts, labor, and tax—on a digital estimate you approve on-site. Because we charge by the job, not by the hour, the price you agree to is the price you pay, even if the repair takes longer than expected.
Can routine maintenance help me avoid emergency heat repairs?
Absolutely. Our Comfort Club maintenance plan includes two precision tune-ups per year (one for heating, one for cooling), priority scheduling, and a 15% discount on any repairs. Routine inspections catch small issues—like worn igniters or low refrigerant—before they cause a mid-winter breakdown, saving you money and stress.