Emergency Dispatch
Emergency Dispatch | Heat Repair | Heating and Air Conditioning | Tullahoma
When the Tennessee temps plummet and your furnace gives up, HEP’s emergency dispatch team races across Tullahoma to bring the warmth back. Day or night, our certified technicians arrive in fully stocked trucks, diagnose issues on the spot, and deliver fast, code-compliant heat repair that lasts. From sputtering pilot lights to total system breakdowns, we’ve seen it all—and we never charge extra for after-hours calls because comfort can’t wait for business hours.
You’ll feel the HEP difference from the first friendly voice on the phone to the clean, courteous pro who restores your HVAC. Up-front pricing, iron-clad warranties, and real-time text updates keep you in control, while flexible financing options make even major fixes manageable. Trust the local team who treats every home like their own, and enjoy a cozy, worry-free Tullahoma winter tonight.
FAQs
What situations count as a heating emergency in Tullahoma?
Any loss of heat when outside temperatures are below 55°F, strong gas odors, sparking or smoking equipment, loud banging or grinding noises from the furnace, or a carbon-monoxide alarm going off are all considered emergencies. These conditions can quickly become health or safety hazards, so we recommend calling our 24/7 dispatch line immediately if you notice any of them.
How fast can an emergency technician get to my home in Tullahoma or the surrounding area?
Because we stage on-call technicians throughout Coffee, Franklin, and Moore counties, our average arrival time within the Tullahoma city limits is 60–90 minutes from the moment you place the call. Rural addresses typically see a response time of 90 minutes to two hours, weather and road conditions permitting. You will receive a text or phone update with the technician’s GPS-based ETA as soon as the job is dispatched.
Are your technicians qualified to repair any brand or type of heating system?
Yes. All of our emergency technicians are EPA certified, NATE-certified, and factory-trained to service gas furnaces, heat pumps, electric resistance heaters, and ductless mini-splits from every major manufacturer, including Trane, Carrier, Lennox, Goodman, and Ruud. We carry common replacement parts on our trucks so most repairs can be completed in a single visit.
What should I do while waiting for the emergency team to arrive?
Turn off the heating system at the thermostat and the breaker if you smell gas, notice smoke, or hear unusual noises. Open a few windows for ventilation if there is any odor present, and evacuate the home if you suspect a gas leak or carbon-monoxide issue. If the system has merely stopped heating, you can keep pipes from freezing by closing blinds and interior doors and running space heaters in occupied rooms, but never leave those heaters unattended.
How much does emergency heat repair cost after hours?
Our emergency diagnostic fee is $119 during evenings (5 p.m.–10 p.m.) and $149 overnight, weekends, and holidays. Once we identify the problem, we provide a flat-rate quote for the repair before any work begins. Typical emergency fixes—such as replacing an ignitor, flame sensor, or blower capacitor—range from $90 to $350 for parts and labor. We accept all major credit cards, offer financing on repairs over $500, and waive the diagnostic fee if you authorize the repair during the same visit.
Do you back your emergency repairs with a warranty?
Absolutely. All parts we install carry a one-year manufacturer’s warranty, and our labor is guaranteed for 90 days. If the same component fails within that window, we’ll return at no charge to make it right. For added peace of mind, you can enroll in our Comfort Guard maintenance plan, which extends labor coverage to one full year and includes a free precision tune-up for your heating system.