Emergency Response
Emergency Response | Heating and Air Conditioning | Tracy City
When a midnight chill creeps in or the summer sun pushes indoor temps past their limit, Tracy City homeowners know they can count on HEP’s round-the-clock heroes. One call dispatches certified technicians who arrive fast, fully stocked, and ready to restore heating and air conditioning before discomfort turns into damage. From sudden furnace failures to AC units that quit on the hottest day of July, our team troubleshoots on the spot, explains every fix, and never surprises you with hidden fees.
As a proudly Tennessee-born company, we treat neighbors like family—because you are. That means transparent pricing, honest recommendations, and workmanship backed by rock-solid guarantees. Whether the issue is a worn-out blower motor or a refrigerant leak screaming for attention, HEP brings the skill, tools, and genuine Southern courtesy that get life back on track in just one visit. Call us anytime; we’re here so you can breathe easy, no matter what Mother Nature throws at Tracy City.
FAQs
What situations are considered an HVAC emergency in Tracy City, and how quickly can you get here?
Any complete loss of heating or cooling during extreme weather, gas or refrigerant leaks, electrical burning smells from the equipment, frozen coils, or carbon-monoxide alarm activations are treated as emergencies. Because we station technicians inside Grundy County, we can usually dispatch within 15 minutes of your call and reach most Tracy City addresses in 45–60 minutes, day or night.
Are your emergency heating and cooling technicians qualified and insured?
Yes. Every field technician is NATE-certified, Tennessee-licensed, background-checked, and carries full liability and workers’ compensation insurance. Our trucks arrive stocked with the most common replacement parts so we can resolve the majority of emergencies on the first visit.
What emergency heating services do you provide?
We service gas furnaces, electric furnaces, heat pumps, ductless mini-splits, and packaged rooftop units. Typical emergency fixes include ignition failures, cracked heat exchangers, seized blower motors, thermostat malfunctions, and safety-switch lockouts. We also carry portable heaters to keep your family comfortable if a major repair requires extra time.
Do you offer 24/7 air-conditioning repair, and how are after-hours charges calculated?
Absolutely. Our hotline is staffed 24 hours a day, 365 days a year—even on holidays. We use a transparent flat after-hours diagnostic fee that covers travel and system evaluation; you approve any parts and labor costs before work begins. There are no hidden weekend or holiday markups beyond the quoted emergency rate.
What should I do while waiting for your emergency crew to arrive?
Turn off the system at the thermostat and at the breaker if you smell burning, see sparks, or hear loud grinding noises. For suspected gas leaks, shut the gas valve, open windows, and move everyone outside. If the AC is frozen, leave the fan on but turn the cooling mode off to let ice melt. Have your model number and any recent service paperwork ready to speed up diagnostics.
Can you replace failed parts during the emergency visit, or will I need a follow-up appointment?
Roughly 80% of emergency calls are fully fixed on the spot because our vans carry universal blower motors, ignitors, capacitors, contactors, thermostats, and common refrigerants. If we need a specialty component, we place an immediate order with our Chattanooga supply warehouse and schedule a priority return visit—usually within 24 hours. Temporary solutions (portable heaters or window AC) are provided at no extra charge if a second visit is required.