Up-front Pricing
Up-front Pricing | HVAC Unit Replacement | Heating and Air Conditioning | Townsend
Looking for a stress-free HVAC unit replacement in Townsend? HEP’s up-front pricing means you’ll know the full cost before we lift a wrench—no hidden fees, no last-minute surprises. Our certified technicians arrive on time, walk you through energy-efficient options tailored to your home, and back every install with iron-clad warranties. From removing the old system to fine-tuning the new one, we handle everything quickly so your family can get back to perfect comfort the very same day.
As a hometown team that’s served Blount County for decades, we pride ourselves on clear communication and neighborly care. Whether your furnace has failed in February or your AC can’t keep up with a July heatwave, one call to HEP brings prompt scheduling, courteous pros, and financing solutions that fit any budget. Enjoy year-round reliability, lower utility bills, and the peace of mind that comes from partnering with Townsend’s most trusted heating and air experts.
FAQs
What does “up-front pricing” mean when I request an HVAC unit replacement in Townsend?
Up-front pricing means you receive the total, itemized cost of the equipment, labor, permits, and any optional accessories before any work begins. There are no hidden fees or surprise add-ons—what you approve in writing is exactly what you pay when the job is finished.
How can I tell if my current HVAC system should be replaced rather than repaired?
We generally recommend replacement when your system is 10–15 years old, needs frequent or costly repairs, uses outdated R-22 refrigerant, or is causing high utility bills due to low efficiency (SEER rating under 13). During a free in-home assessment, our technician will inspect the unit, calculate remaining service life, compare repair vs. replacement costs, and explain the long-term savings of a new high-efficiency model.
What is included in the HVAC replacement estimate you provide?
Our written estimate covers removal and environmentally safe disposal of the old unit, the new equipment (condenser, air handler or furnace, thermostat, and basic accessories), labor, refrigerant line flush or replacement, electrical and drainage connections, any code-required permits in Townsend, a load calculation to size your system correctly, start-up commissioning, and a post-installation inspection. Optional add-ons such as air purifiers or smart thermostats are listed separately so you can decide what best fits your budget.
How long does an HVAC unit replacement take from start to finish?
Most residential replacements are completed in one day. We usually arrive between 8–9 a.m., remove the old equipment by late morning, install and connect the new system in the afternoon, and perform a complete test and clean-up before 5 p.m. Larger homes or custom duct modifications can extend the job to two days, but you will know the exact timeline when you approve the proposal.
Are financing, rebates, or tax credits available for new HVAC systems in Townsend?
Yes. We partner with local lenders to offer 0 % APR promotional financing for up to 18 months (on approved credit) or low-interest plans up to 120 months. Many ENERGY STAR®-rated systems also qualify for utility rebates through Delmarva Power and federal tax credits of up to $2,000 under the Inflation Reduction Act. We handle all paperwork and apply any rebates directly to your up-front price.
What kind of warranty and post-installation support do you provide?
All systems come with a 10-year manufacturer’s parts warranty and a 1-year labor warranty, which we extend to 10 years when you enroll in our annual maintenance plan. We also include a 100 % Satisfaction Guarantee—if any workmanship issue arises within the first year, we correct it at no charge. Our 24/7 emergency service ensures you’re never without support, even after standard business hours.