- HEP HVAC
- NATE-certified Technicians

NATE-certified Technicians
NATE-certified Technicians | HVAC Unit Replacement | Heating and Air Conditioning | Thorn Hill
When the summers sizzle or the mountain evenings turn crisp in Thorn Hill, you need a comfort system that rises to every occasion. HEP’s NATE-certified technicians bring decades of hands-on expertise to each home, guiding you through sizing, efficiency options, and financing so your new system isn’t just a swap-out, but an upgrade in reliability and savings. From the moment we arrive with shoe covers and friendly smiles to the final thermostat calibration, you’ll feel the difference a true professional touch makes.
Choose our HVAC unit replacement service and enjoy workmanship that’s backed by industry-leading warranties and a local team that answers the phone 24/7. We haul away the old equipment, register your new unit for extended coverage, and leave your space cleaner than we found it—so all you notice is quieter operation, lower utility bills, and year-round peace of mind. Ready to breathe easier? Give HEP a call and let comfort move back in today.
FAQs
How do I know it’s time to replace my HVAC unit rather than repair it?
In Thorn Hill’s variable climate, an HVAC system that is 10–15 years old, requires frequent or costly repairs, struggles to maintain consistent temperatures, or causes noticeably higher energy bills is typically a good candidate for replacement. Our NATE-certified technicians perform a detailed load calculation, inspect major components, and provide a cost-benefit analysis comparing repair vs. replacement so you can make an informed decision.
Why should I choose NATE-certified technicians for my HVAC replacement?
North American Technician Excellence (NATE) certification is the industry’s gold standard. It requires rigorous testing and ongoing education in installation, service, and safety. When Thorn Hill homeowners hire our NATE-certified team, they benefit from proper sizing, precise installation, code compliance, manufacturer-approved start-up procedures, and warranty protection—ultimately translating to higher efficiency, fewer callbacks, and longer equipment life.
What brands and system types do you install?
We install and service all major HVAC brands, including Carrier, Trane, Lennox, Rheem, Goodman, and York, as well as high-efficiency heat pumps and ductless mini-splits for homes without existing ductwork. After evaluating your home’s square footage, insulation, and comfort goals, we’ll recommend the equipment that best meets ENERGY STAR® standards and qualifies for local utility rebates available in the Thorn Hill area.
How long does a complete HVAC replacement take?
A straightforward like-for-like change-out usually takes one full day. If you need ductwork revisions, electrical upgrades, or a new refrigerant line set, installation can extend to two days. We schedule a pre-installation visit to confirm all requirements, ensure parts are on hand, and minimize downtime. Your comfort system will be fully tested, balanced, and ready to keep your Thorn Hill home comfortable before we leave.
What warranty and maintenance coverage will I receive?
Most manufacturers offer a 10-year parts limited warranty when the unit is registered within 60 days. Our company adds a one-year labor warranty and optional extended labor coverage up to 10 years. We also include your first year of our Preventive Maintenance Plan, which provides biannual tune-ups, priority service, and discounts on future repairs—protecting your investment and keeping your warranty valid.
Do you offer financing or rebates for HVAC replacements in Thorn Hill?
Yes. We partner with trusted lenders to provide low-interest and 0% promotional financing options with flexible terms up to 120 months. We’ll also handle the paperwork for TVA energy-efficiency incentives, manufacturer rebates, and any state or federal tax credits that apply (such as the current Inflation Reduction Act credits for qualifying high-efficiency heat pumps). This helps lower your out-of-pocket cost and speeds up the return on your investment.