Winter Emergencies
Winter Emergencies | Heat Repair | Heating and Air Conditioning | Ten Mile
When the temperature nosedives in Ten Mile, every minute without reliable heat feels like an hour. That’s why HEP’s winter emergencies team is on call 24/7, arriving with fully stocked trucks, diagnostic expertise, and a neighbor-to-neighbor commitment to get your home warm again fast. From malfunctioning furnaces to strange smells and sudden shutdowns, we pinpoint the issue, explain your options in plain language, and back our work with clear, upfront pricing.
Choose HEP for dependable heat repair and you’ll feel the difference from the first phone call. Our local, licensed technicians respect your time and property, use high-efficiency parts that stand up to frigid Tennessee nights, and test every fix before we leave. No shortcuts, no surprises—just safe, even heat and the peace of mind that comes from knowing help is always a quick call away.
FAQs
What situations are considered a heating emergency in Ten Mile?
Any time your furnace, heat pump, or gas heater stops producing heat when outdoor temperatures are near or below freezing, it is classified as an emergency. Other urgent situations include a burning smell, sparking electrical components, visible water or refrigerant leaks, carbon-monoxide alarm activation, or a system that cycles on and off without warming the home. Because Ten Mile routinely sees winter lows in the 20s, losing heat can quickly endanger occupants, plumbing, and pets, so we recommend calling our 24/7 line the moment you notice these symptoms.
How quickly can you get to my home in Ten Mile during a winter emergency?
We maintain an on-call technician team dedicated solely to emergency heating service. From the moment you speak with our dispatcher, our average arrival time inside the Ten Mile ZIP code area is 60–90 minutes, even during evenings, weekends, and holidays. Severe storms can slow travel, but we use real-time mapping and four-wheel-drive service vans to reach most addresses as fast as road conditions safely allow. You will receive a live ETA text and updates if conditions change.
Which heating systems do you service and repair?
Our NATE-certified technicians are trained to diagnose and repair all major residential and light-commercial equipment, including gas furnaces, electric furnaces, dual-fuel systems, heat pumps, mini-splits, and boiler systems. We work on every leading brand—Trane, Carrier, Lennox, Goodman, York, Rheem, and more—as well as older or discontinued models. If your system uses propane or natural gas, we follow strict combustion-safety protocols to ensure proper venting and carbon-monoxide testing before returning it to service.
Is there anything I should do before your technician arrives?
Yes. First, switch the thermostat to OFF to prevent further damage to the equipment. If you smell gas, leave the home immediately and call 911 from a safe location. While waiting, close windows and exterior doors to retain residual warmth, open cabinet doors under sinks to help pipes stay warmer, and use space heaters only in attended rooms and on flat, non-flammable surfaces. Gather any warranty paperwork or recent service records to shorten diagnostic time when we arrive.
Do you carry the parts needed to finish repairs on the first visit?
In most cases, yes. Each emergency truck stocks high-failure-rate components such as igniters, flame sensors, blower motors, control boards, capacitors, contactors, and common thermostat models. For less common parts, we have after-hours access to our regional warehouse in nearby Sweetwater and can usually retrieve components the same night. If an OEM-specific item must be ordered, we will install a safe temporary solution when possible and return promptly once the part arrives.
How is emergency heat repair priced, and are financing options available?
Our emergency diagnostic fee is a flat rate that covers travel, a complete system inspection, and a written repair estimate—no surprise charges for after-hours or holidays. Once we identify the problem, you will receive upfront pricing for parts and labor; you authorize the work before we begin. We accept major credit cards, checks, and cash, and we partner with a third-party lender to offer short-term 0% APR plans and extended low-interest financing for larger repairs or system replacements.