Satisfaction Guarantee
Satisfaction Guarantee | Heat Repair | Heating and Air Conditioning | Ten Mile
When your furnace falters on a frosty Ten Mile night, HEP is the name neighbors trust. Our certified technicians arrive fast, diagnose precisely, and back every fix with a 100% satisfaction guarantee—no fine print, no excuses. From strange noises and uneven heating to complete system failures, we bring the right tools and genuine parts to restore cozy comfort while treating your home with the respect it deserves.
Because we do more than promise—we prove it—every heat repair includes upfront pricing, clear communication, and a follow-up call to ensure you’re still warm and happy days later. Whether your system is brand-new or battling its final seasons, count on HEP’s decades of heating and air conditioning expertise to keep the chill outside and peace of mind inside.
FAQs
What does your 100 % Satisfaction Guarantee cover for heat repair in Ten Mile?
Our guarantee promises that you will be completely satisfied with the quality of our workmanship, parts, and customer service. If the repaired system fails to perform as agreed within one year, we will return at no charge to correct the issue. If we cannot resolve the problem, we will refund the original repair cost—no hassles, no fine print.
How quickly can you respond to a no-heat emergency in Ten Mile?
We offer true 24/7 emergency service to all Ten Mile zip codes. Calls received before 10 p.m. are typically answered within 2 hours, and overnight calls are prioritized for first-morning dispatch. Our technicians live and stage parts locally, allowing us to restore most homes’ heat on the first visit.
Are your technicians certified to work on all major heating brands and models?
Yes. Every field technician holds either NATE or EPA Section 608 certification—often both—and receives ongoing factory training for leading brands such as Trane, Carrier, Rheem, Goodman, Lennox, and York. This certification ensures we can safely diagnose and repair gas furnaces, heat pumps, and dual-fuel systems regardless of age or manufacturer.
What basic checks should I do before calling for heat repair service?
1. Verify that the thermostat is set to HEAT and the temperature is above current room temperature. 2. Check your breaker panel for any tripped HVAC breakers and reset them once. 3. Make sure the furnace switch (looks like a light switch on the side of the unit or nearby wall) is in the ON position. 4. Inspect the air filter; a clogged filter can cause a safety shutdown. 5. Confirm that any propane or natural-gas valves supplying the appliance are open. If these steps don’t restore heat, shut the system off and call us—continuing to run a malfunctioning unit can cause further damage.
How transparent are your repair estimates, and will I face hidden fees?
We use a flat-rate pricing guide that is presented to you before any work begins. The price you approve is the final invoice—no overtime premiums, trip fees, or surprise add-ons. If additional issues are discovered during the repair, we stop, explain the findings, and get your approval before proceeding.
Do heat repairs come with any warranty beyond the satisfaction guarantee?
All parts we install carry a manufacturer’s warranty of 1–5 years, depending on the component. Our labor is warrantied for a full year. If a part we supply fails within its warranty period, we replace it at no labor cost to you. Combine that with our 100 % Satisfaction Guarantee, and you are protected both immediately and long-term.