Emergency Breakdown
Emergency Breakdown | Air Conditioning | Heating and Air Conditioning | Tellico Plains
When the mountain air in Tellico Plains turns suddenly steamy or an unexpected cold snap rolls in, nothing feels longer than the minutes you spend waiting for comfort to return. HEP’s emergency breakdown heating and air conditioning team is on call around the clock, arriving fast with fully stocked trucks, certified technicians, and the know-how to revive your system on the first visit. Whether it’s a sputtering furnace, a frozen coil, or a mysterious leak, we diagnose the issue quickly and restore your home’s perfect temperature without upsells or surprises.
From cozy cabins to family homes off the Cherohala Skyway, Tellico Plains residents trust HEP for honest pricing, transparent communication, and workmanship backed by a 100% satisfaction guarantee. Keep our number on the fridge, and the next time your air conditioning or heating quits without warning, you’ll have a hometown team ready to flip the switch back to comfort—any hour, any day.
FAQs
What counts as an air-conditioning emergency in Tellico Plains?
Any situation that leaves you without cooling when outdoor temperatures are high is considered an emergency. Common examples include a system that will not turn on, warm air blowing from the vents, electrical burning smells, tripped breakers that will not reset, refrigerant leaks, or unusual noises such as grinding or screeching. Because Tellico Plains often sees summer heat indexes above 90 °F, loss of cooling can quickly become a health risk for children, seniors, and pets, so call us as soon as you notice a problem.
How fast can you get to my home in Tellico Plains?
Our on-call technicians are stationed throughout Monroe County. In most parts of Tellico Plains we can arrive within 60–90 minutes after your call, day or night. During severe weather or widespread outages we triage calls based on urgency—homes with medically vulnerable occupants receive priority—but we keep you updated with real-time arrival estimates by text or phone.
Are emergency AC repairs available 24/7, including weekends and holidays?
Yes. We maintain a live dispatch team around the clock—nights, weekends, and all major holidays. When you dial our emergency line you are connected directly to a local employee, never an answering service. Fully stocked service vans and on-call warehouse staff allow us to access most critical parts immediately, so repairs can often be completed in a single visit no matter the time of day.
Can you service my specific brand or type of air conditioner?
Our EPA-certified technicians are trained to service all major residential and light-commercial brands, including Trane, Carrier, Lennox, Goodman, Rheem, York, and ductless mini-split systems like Mitsubishi and Daikin. We also handle heat-pump air conditioners, packaged units, and older R-22 systems still common in Tellico Plains homes. If a proprietary or discontinued part is required, we can usually locate it through our regional distributor network or provide compatible retrofit options.
How much will an emergency repair cost and will I know the price upfront?
There is a flat diagnostic fee for after-hours calls that covers the technician’s travel and full system inspection. Once the problem is identified, you receive a written quote that lists labor and parts separately, so you can approve the repair before any work begins. We never add overtime premiums to parts prices, and our diagnostic fee is waived if you proceed with the repair. Financing options and major credit cards are accepted, and we back all repairs with a 1-year workmanship warranty.
What should I do until the technician arrives?
1) Turn the thermostat to OFF to prevent further damage. 2) Check and replace the air filter if it is dirty; a clogged filter can cause freeze-ups. 3) Ensure the outdoor condenser is clear of debris and that the disconnect switch is ON. 4) If you smell burning or see sparks, shut off the breaker and leave the unit off until we arrive. 5) Keep blinds closed and use ceiling fans to maintain comfort. 6) Have any model numbers or past service records ready; it helps us bring the right parts and speeds up the repair.