Certified Technicians
Certified Technicians | Air Conditioning | Heating and Air Conditioning | Tellico Plains
When Tellico Plains heats up, HEP’s certified technicians are ready to keep you cool with reliable air conditioning expertise. Our local team arrives on time, diagnoses issues fast, and treats your home as carefully as their own—whether we’re installing a high-efficiency system or fine-tuning your current unit for peak performance. We combine decades of experience with up-to-date training, so you can relax knowing your comfort is in the hands of true professionals.
From transparent, upfront pricing to 24/7 emergency service, we make it easy to stay comfortable all summer long. Count on us for honest recommendations, meticulous workmanship, and friendly service that reflects the spirit of Tellico Plains. Discover how effortless maintaining perfect indoor temperatures can be when you trust HEP’s certified technicians to handle every aspect of your air conditioning needs.
FAQs
What types of air-conditioning systems can your certified technicians service in Tellico Plains?
Our NATE-certified technicians are trained to diagnose, repair, and install all major residential and light-commercial cooling systems found in Tellico Plains, including traditional split central air conditioners, heat pumps, ductless mini-splits, packaged rooftop units, and high-efficiency variable-speed systems. Whether your equipment is brand new or more than 20 years old, we have the factory-authorized tools and training to keep it running safely and efficiently.
How fast can you respond to an air-conditioning emergency in the Tellico Plains area?
Because we’re locally based just minutes from downtown Tellico Plains, we offer true same-day emergency service. Calls received before 5 p.m. are usually answered within 2–4 hours, and after-hours or weekend calls are handled by our on-call technician team 24/7. Our fully stocked service vans allow most urgent repairs—such as capacitor replacements, refrigerant leaks, or blower motor failures—to be completed during the first visit.
Are your technicians really certified, and what does that certification mean for me?
Yes. Every field technician holds current NATE (North American Technician Excellence) certification and EPA Section 608 refrigerant handling credentials. This guarantees they have demonstrated proficiency in equipment diagnostics, proper refrigerant charging, airflow optimization, and safe work practices. For you, it means higher-quality workmanship, validated by a nationally recognized third-party organization, and service that protects your manufacturer warranty.
What preventive maintenance do you recommend for the hot, humid summers in Tellico Plains?
We suggest a comprehensive tune-up each spring that includes coil cleaning to combat pollen buildup, refrigerant level checks, thermostat calibration, electrical safety inspections, and verification of proper condensate drainage to prevent mold in our humid climate. Customers who enroll in our Comfort Club maintenance plan receive these tune-ups plus priority scheduling, 15 % repair discounts, and documented service records that help maintain system warranties.
Can you improve indoor air quality while servicing my AC system?
Absolutely. During any maintenance or installation visit we can assess indoor air quality concerns such as excess humidity, pollen, or pet dander. We offer whole-home dehumidifiers, high-MERV or HEPA filtration, UV-C germicidal lights, and smart thermostats with IAQ sensors compatible with most existing HVAC systems. Our technicians can recommend tailored solutions that integrate seamlessly with your air conditioner to deliver cleaner, healthier air throughout your home.
Do you provide financing or rebate assistance for new air-conditioning installations?
Yes. We partner with several lenders to offer low-interest and zero-interest promotional financing on qualifying high-efficiency systems. In addition, our office staff will file all applicable TVA EnergyRight and manufacturer rebates for homeowners in Tellico Plains, often saving $300–$1,200 per installation. We’ll present all cost-saving options up front so you can choose the payment plan that best fits your budget.