Iron-clad Warranties
Iron-clad Warranties | Heating and Air Conditioning | Spring City
When Spring City residents call HEP, they get more than reliable service—they get an iron-clad promise that their comfort is protected for years to come. From energy-efficient installations to rapid emergency repairs, our certified technicians back every job with warranties so solid you’ll forget what worry feels like. We handle complete heating and air conditioning solutions, fine-tuning each system to keep utility bills low and indoor air fresh, season after season.
Choose HEP and you’re choosing hometown professionals who show up on time, treat your home with care, and stand behind every handshake with written coverage that lasts. Whether you’re upgrading an aging furnace, troubleshooting a finicky heat pump, or planning ahead with preventive maintenance, our iron-clad warranties turn ordinary service into extraordinary peace of mind—so you can focus on enjoying Spring City’s charm, not its temperature swings.
FAQs
What exactly is covered under your Iron-Clad Warranty for heating and air-conditioning systems in Spring City?
Our Iron-Clad Warranty covers 100 % of parts, labor, and refrigerant for any manufacturing or installation defect on the equipment we install—furnaces, air conditioners, heat pumps, indoor air-quality add-ons, and smart thermostats. If a covered component fails during the warranty term, we repair or replace it at no cost to you, including diagnostic fees and after-hours service charges.
How long does the Iron-Clad Warranty last?
Residential systems installed by our certified technicians come with a 10-year parts and labor warranty, plus a Lifetime Craftsmanship Guarantee on the quality of our installation work. If you purchase one of our premium ‘Total Comfort’ packages, the coverage extends to 12 years. Commercial installations receive a 5-year parts and labor warranty, with options to upgrade to 10 years.
Is the warranty transferable if I sell my home in Spring City?
Yes. When you sell your home, you may transfer any remaining balance of the Iron-Clad Warranty to the new homeowner for a $99 administrative fee. The transfer must be completed within 60 days of the closing date. This feature adds resale value, because the buyer inherits full parts-and-labor protection.
Do I have to schedule annual maintenance to keep the warranty valid?
Yes. Regular maintenance protects your equipment and your warranty. We require at least one precision tune-up and safety inspection per year, performed by our technicians or another licensed HVAC contractor who follows manufacturer guidelines. Keep a copy of the service report as proof. Skipping annual maintenance may void coverage for preventable failures.
How do Iron-Clad Warranties differ from the standard manufacturer warranty?
A manufacturer warranty typically covers only specific parts and never labor. Our Iron-Clad Warranty adds comprehensive labor coverage, expedited service (same-day in most Spring City ZIP codes), and zero out-of-pocket deductibles. We also handle all paperwork with the manufacturer so you don’t have to navigate multiple claims processes.
What is the claims process if something goes wrong with my HVAC system?
Simply call our 24/7 Iron-Clad Warranty hotline or submit a request through our website. A live dispatcher will schedule a certified technician, usually the same day. The technician diagnoses the issue, confirms coverage, and completes repairs on the spot if parts are in stock. You sign the work order—no payment due—because all covered costs go directly to your warranty account.