Certified Technicians
Certified Technicians | Heat Repair | Heating and Air Conditioning | Speedwell
When your furnace falters on a frosty Speedwell night, you want a team that arrives quickly, diagnoses accurately, and fixes the problem the first time. HEP’s certified technicians bring years of hands-on experience, factory-level training, and fully stocked service vehicles to every call, so most issues are solved on the spot. From strange noises and short cycling to total system shutdowns, we deliver dependable heat repair that restores your comfort without surprises on the invoice.
Speedwell homeowners trust us because we pair small-town courtesy with big-league expertise. We explain each recommendation in plain language, quote honest prices up front, and back our workmanship with strong guarantees. Whether your system runs on gas, electric, or a hybrid setup, HEP’s pros keep it running efficiently, lowering your energy bills while extending equipment life. When you need responsive, worry-free heat repair, count on the local team that treats your home like their own.
FAQs
How quickly can you respond to a no-heat emergency in Speedwell?
Our dispatch center is staffed around the clock, so as soon as you call we route the nearest on-call technician to your address. In most parts of Speedwell we can arrive within 60–90 minutes, even on weekends and holidays. If weather or traffic conditions will delay us, we’ll keep you updated by text or phone so you’re never left guessing.
What types and brands of heating equipment do your certified technicians service?
We work on virtually every residential and light-commercial system used in Speedwell, including gas & oil furnaces, electric furnaces, heat pumps, ductless mini-splits, and packaged rooftop units. Our technicians receive factory training on major brands such as Carrier, Trane, Lennox, Rheem, Goodman, York, American Standard, Bryant, Daikin, Mitsubishi, and more. Even if your unit is older or the brand is discontinued, chances are we can still repair it or source compatible parts.
How do I decide whether to repair or replace my heating system?
During the diagnostic visit we’ll perform a full inspection, run efficiency tests, and present a written estimate for any repairs. If the required repair is more than 40–50 % of the cost of a new, high-efficiency system—or if your furnace/heat pump is over 12–15 years old—we’ll also give you replacement options. We never use high-pressure tactics; instead we show you projected energy savings, available rebates, and long-term cost comparisons so you can make an informed choice.
What should I expect during a standard heat repair appointment?
1. Pre-arrival call or text with the technician’s name and ETA. 2. System check-in: we listen to your concerns, verify thermostat settings, and inspect filters. 3. Diagnostic testing using digital combustion analyzers, multimeters, and refrigerant gauges to pinpoint the fault. 4. Clear explanation of findings and a flat-rate price quote before any work begins. 5. Completion of the approved repair, safety testing (carbon-monoxide, gas leaks, electrical checks), and a performance run-through. 6. Clean-up of the work area and a summary of maintenance tips to help prevent future issues.
Are your technicians licensed, insured, and certified?
Yes. Every field technician holds a Tennessee Mechanical HVAC license, is EPA 608-certified for refrigerant handling, and completes yearly NATE (North American Technician Excellence) continuing-education modules. Our company carries $2 million in liability insurance and full workers-comp coverage, so you’re protected on every job.
Do you back your heat repairs with any warranties or guarantees?
All parts we install are covered by the manufacturer’s warranty, typically 1–5 years depending on the component. Our labor is guaranteed for 12 months—if the same problem reoccurs within a year, we’ll return and fix it at no charge. In addition, every customer receives a 100 % satisfaction guarantee: if you’re not happy with our service, we’ll make it right or refund the service portion of the invoice.