Workmanship Guarantee
Workmanship Guarantee | Heating and Air Conditioning | Soddy-Daisy
When you invite HEP into your Soddy-Daisy home, you’re getting more than a quick fix—you’re getting our Workmanship Guarantee, the pledge that every nut, bolt, and wire we touch will perform exactly as promised. We pair decades of experience with meticulous training so your heating and air conditioning system runs smoothly from the first flip of the thermostat. If something isn’t perfect, we come back and make it right at no extra cost, because your comfort shouldn’t hinge on second guesses.
Neighbors across Hamilton County know us for straight talk, transparent pricing, and a crew that treats every house like our own. Whether we’re replacing a worn-out blower motor in mid-winter or fine-tuning an AC unit before the summer swelter, our certified techs leave behind spotless work areas and lasting peace of mind. Trust HEP’s unwavering craftsmanship to keep your family cozy, efficient, and worry-free all year long.
FAQs
What does your workmanship guarantee cover for heating and air-conditioning jobs in Soddy-Daisy?
Our workmanship guarantee promises that every aspect of our labor—from installing new HVAC equipment to sealing ductwork and calibrating thermostats—will be completed to the highest professional standards. If a problem arises that is linked to our installation or repair techniques (rather than to the manufacturer’s parts), we will correct it at no additional cost, including labor, travel, and materials needed to make it right.
How long is the workmanship guarantee valid after my HVAC service?
For residential customers in Soddy-Daisy and the surrounding communities, we back our labor with a 10-year workmanship guarantee on full system replacements and a 2-year guarantee on qualifying repairs. If the work we performed fails within these time frames due to installation error, we return promptly to fix the issue at zero cost to you.
Does the workmanship guarantee also cover parts and equipment failures?
Parts and equipment are covered by their respective manufacturer warranties, which typically range from 5 to 12 years on major components. Our workmanship guarantee applies specifically to the labor we provide. If a component fails under the manufacturer warranty, we will handle the warranty paperwork and replace the part; the labor to replace that part is covered by our guarantee during the stated period, so you still avoid out-of-pocket costs for our time.
What should I do if I notice an issue that I think falls under your workmanship guarantee?
Simply call our Soddy-Daisy office or submit a service request online. Describe the symptoms you’re seeing—uneven temperatures, unusual noises, airflow changes, etc.—and mention that your system is under our workmanship guarantee. We will prioritize your call, schedule a convenient visit, diagnose whether the problem is workmanship-related, and resolve it without any trip-charge or labor fees if it is.
Is your workmanship guarantee transferable if I sell my home?
Yes. Should you sell your Soddy-Daisy property, the balance of the guarantee automatically transfers to the new homeowner for the remainder of the term. This added assurance can make your home more attractive to buyers, who will appreciate knowing the HVAC system is protected by a local contractor they can trust.
How does your workmanship guarantee differ from a typical manufacturer warranty?
Manufacturer warranties protect you from defects in the equipment itself—motors, compressors, coils, control boards, and so on. Our workmanship guarantee, on the other hand, ensures the quality of the installation or repair work we perform. In practice, this means if a part breaks because it was faulty from the factory, the manufacturer supplies the new part. If the breakdown happens because something was wired incorrectly, not sealed properly, or left out of adjustment, we assume full responsibility and fix it free of charge. Combined, the two warranties give Soddy-Daisy homeowners complete peace of mind.