24/7 Emergency Response
24/7 Emergency Response | Heating and Air Conditioning | Shelbyville
When the temperature flips from sweltering Southern heat to a sudden Tennessee chill, Shelbyville homeowners know they can call HEP any time, day or night. Our 24/7 emergency team arrives fast, armed with fully stocked trucks and decades of know-how to diagnose, repair, or replace your system on the first visit—so you can get back to sleeping, working, and living in comfort without the wait. Transparent pricing, friendly techs, and rock-solid warranties come standard; peace of mind is simply part of the package.
Whether it’s a midnight breakdown, a weekend leak, or a holiday hiccup, we treat every service call with the urgency it deserves because we understand how much your family depends on reliable heating and air conditioning. One call to HEP is all it takes to restore perfect indoor climate control and keep Shelbyville cozy all year round.
FAQs
What situations count as an HVAC emergency in Shelbyville?
An emergency is any heating or cooling problem that threatens your family’s safety, health, or property. Examples include complete system failure during extreme temperatures, gas smells or suspected carbon-monoxide leaks, smoking or sparking equipment, frozen or burst HVAC lines, and water leaks that can damage ceilings or walls. If you are unsure, call us—our dispatcher can quickly determine whether you need immediate service or a scheduled visit.
Are you really available 24/7, even on weekends and holidays?
Yes. We maintain a live, local call center in Shelbyville that is staffed around the clock, every day of the year. When you call at 2 a.m. on a holiday, you’ll speak with a trained dispatcher—not an answering machine—who will page the on-call technician and track your job until it’s resolved. Our fully stocked service vans and on-duty technicians allow us to respond anytime you need us.
How fast can a technician reach my home or business?
For most addresses within Shelbyville city limits, our average arrival time is 60 minutes or less from the moment you authorize the dispatch. Rural and outlying areas typically see arrival in 60–90 minutes. We constantly monitor technician locations by GPS and will give you a realistic ETA when you call. Severe weather or road closures may lengthen travel times, but we always prioritize life-safety situations first.
Do you service all makes and models of heating and air-conditioning equipment?
Absolutely. Our NATE-certified technicians are trained to diagnose and repair gas furnaces, electric furnaces, heat pumps, mini-splits, boilers, rooftop units, and central air conditioners from every major brand, including Trane, Carrier, Rheem, Lennox, Goodman, Daikin, York, and more. We carry a broad inventory of universal replacement parts on our trucks, and we have 24-hour access to local supply houses for brand-specific components if needed.
Will there be extra charges for after-hours emergency service?
Because emergency calls require us to keep staff on standby and open our parts network outside normal business hours, a modest after-hours diagnostic fee applies. You will be told the exact amount up front before a technician is dispatched. Once we diagnose the problem, you’ll receive a written, flat-rate quote for the repair. If you approve the work, we waive the standard weekday diagnostic charge—you pay only the after-hours fee plus the quoted repair cost. No surprises, no hidden fees.
What can I do while waiting for the technician to arrive?
First, ensure everyone is safe: shut off the HVAC system at the thermostat, and if you smell gas, turn off the gas supply, open windows, and leave the building. Disconnect power at the breaker if you see smoke or sparks. For freezing temperatures, close doors to unused rooms, use safe space heaters or extra blankets, and let faucets drip slightly to prevent frozen pipes. In extreme heat, close blinds, run ceiling fans, and stay hydrated. Avoid attempting DIY repairs—doing so could void warranties or create additional hazards. Have your model and serial numbers handy; this helps our technician arrive with the right parts and tools.