After-hours Calls
After-hours Calls | Heat Repair | Heating and Air Conditioning | Sewanee
When the mountain air in Sewanee turns crisp and your furnace decides to call it a night, HEP’s after-hours team is already on the way. Our certified technicians arrive fast, armed with the parts and know-how to restore warmth before the chill settles in. From historic cottages near the University to cabins tucked along the plateau, we bring steady expertise and neighborly care—because comfort shouldn’t wait for business hours.
Count on transparent pricing, courteous service, and repairs done right the first time. Whether it’s a sputtering pilot light or a complete system shutdown, our 24/7 heat repair professionals treat every call like an emergency and every customer like family. Dial us anytime; we’ll have Sewanee snug and cozy again before you know it.
FAQs
What qualifies as an after-hours heating emergency in Sewanee, and when should I call?
Any complete loss of heat during temperatures below 55 °F, repeatedly tripped breakers or burning smells coming from your furnace, heat pump, or boiler, and carbon-monoxide alarm activations are all considered emergencies. If the issue threatens your family’s safety, comfort, or health and cannot wait until normal business hours, call our 24/7 dispatch line immediately.
How quickly can your technicians arrive for an after-hours heat repair in Sewanee?
Because our main service hub is less than 20 minutes from central Sewanee, a qualified, EPA-certified technician is typically on site within 1 hour of your call. During severe weather or during the region’s busiest winter weekends, travel time can stretch to 90 minutes, but you’ll receive a live ETA when you book and status texts while we’re en route.
Are there additional fees for after-hours heating service, and how are they calculated?
Yes. After 5 p.m. on weekdays, all day on weekends, and on federal holidays, we apply a flat after-hours diagnostic fee that covers the trip charge, priority dispatch, and system inspection. Parts and labor are billed separately at our standard rate, so you pay only for the time and materials required to restore heat. All costs are explained and approved by you before repairs begin.
What brands and types of heating systems can you repair during an emergency visit?
Our trucks are stocked with common parts for gas furnaces, electric furnaces, heat pumps, and ductless mini-splits made by Trane, Carrier, Goodman, Lennox, Rheem, and York. We also service high-efficiency condensing furnaces and dual-fuel systems. If an unusual or proprietary component is needed, we’ll provide a temporary fix when possible and return with the correct part as soon as the supplier opens.
What should I do to keep my family safe while waiting for the technician?
• Turn the heating system OFF at the thermostat and breaker if you smell gas, see sparks, or hear loud grinding noises. • Open a few windows to ventilate if there is a burning odor or possible carbon-monoxide leak. • Use space heaters only on flat, non-flammable surfaces and keep a 3-foot clearance around them. • Gather blankets and warm clothing to maintain body temperature without over-taxing space heaters. • Keep pets and children away from the equipment until we arrive.
Do you offer any warranties or guarantees on after-hours repairs?
Absolutely. All after-hours repairs are backed by the same 1-year parts and 90-day labor warranty we provide during normal hours. If the exact issue recurs within that window, we’ll return at no cost. In addition, every customer receives our "Fixed-Right First Visit" guarantee—if the system isn’t heating properly before we leave, you don’t pay until it does.