Industry-leading Warranties
Industry-leading Warranties | Heating and Air Conditioning | Sale Creek
When Sale Creek homeowners choose HEP, they get more than first-class service—they gain the security of industry-leading warranties that protect their investment in heating and air conditioning comfort. From extended parts coverage to comprehensive labor guarantees, every warranty is designed to banish worries about surprise repair bills and keep your home cozy through blazing summers and frosty winters alike.
Because we stand behind every installation, our team handles all paperwork, reminders, and follow-ups, so you never have to chase down fine print or expiration dates. Whether you’re upgrading an aging unit or installing a high-efficiency system in a new build, HEP’s rock-solid guarantees ensure that your Sale Creek residence enjoys peak performance, lower energy costs, and year-after-year peace of mind—proof that with us, your comfort truly is covered.
FAQs
What types of warranties do you offer on new HVAC installations in Sale Creek?
Every new heating or cooling system we install comes with two layers of protection: a manufacturer parts warranty and our own labor warranty. Most major brands such as Trane, Lennox, and Carrier provide a 10-year limited parts warranty when the equipment is registered, while our company backs that coverage with a 2-year labor warranty at no additional cost. Together, these warranties cover the cost of replacement parts and the skilled labor required to install them, giving you true peace of mind.
How long do the manufacturer parts warranty and your labor warranty last?
Manufacturer parts warranties are typically 10 years on compressors, coils, and most internal components when the equipment is registered within 60 days of installation. Our labor warranty lasts for the first 24 months after start-up and covers the service call, diagnostics, and labor associated with any warranty repair. Extended 5- or 10-year labor protection plans are also available for purchase if you want end-to-end coverage for the entire life of the manufacturer parts warranty.
Do I have to register my new HVAC equipment to receive full warranty coverage?
Yes. All major manufacturers now require product registration—usually within 60 days of installation—to activate the full 10-year parts warranty. If the unit is not registered, the parts warranty automatically reverts to 5 years. We register your equipment on your behalf as part of our post-installation paperwork, but we’ll also send you a confirmation email so you have the documentation for your records.
Will skipping annual maintenance void my HVAC warranty?
Skipping maintenance can jeopardize warranty coverage. Manufacturers state that improper installation, neglect, or lack of routine maintenance can void a warranty claim. Our maintenance agreements include two visits per year—one heating, one cooling—to clean, calibrate, and document system performance. These service records prove to the manufacturer that you have cared for the equipment properly, streamlining any future claims.
Is the warranty transferable if I sell my home in Sale Creek?
Most brands allow a one-time transfer of the registered parts warranty to the new homeowner, provided it is completed within 90 days of closing. Our labor warranty is transferable as well, as long as the new owner notifies us in writing. A transferable warranty is a great selling point, so we strongly recommend completing the simple transfer form we’ll supply at the time of sale.
How do I file a warranty claim if something goes wrong with my system?
Call our office or submit a service request online 24/7. We verify your warranty status, schedule a technician, and handle all paperwork with the manufacturer. If the failed part is covered, we order it, pick it up, and install it at no cost to you other than any diagnostics fee not covered under warranty. For labor-covered repairs during the first two years—or longer if you purchased an extended plan—there is no labor charge either. You stay informed every step of the way, and most claims in Sale Creek are resolved within 1–3 business days, depending on parts availability.