Emergency Service
Emergency Service | Heating and Air Conditioning | Rogersville
When an unexpected breakdown brings your Rogersville home to a stand-still, HEP’s round-the-clock team is ready to restore comfort fast. Our certified technicians arrive in fully stocked trucks, diagnose the problem on the spot, and explain every fix in plain language—so you’re never left guessing. With transparent pricing, honest advice, and a workmanship guarantee, we make crisis repairs feel a little less stressful and a lot more dependable.
From midnight furnace failures to steamy summer A/C surprises, we’ve seen it all and solved it all. Trust us for emergency heating and air conditioning service that treats your home like our own, cleans up like we were never there, and gets you back to living comfortably—no matter the hour, no matter the weather. Call HEP today, and breathe easier knowing help is already on the way.
FAQs
Do you offer 24/7 emergency heating and air-conditioning service in Rogersville?
Yes. Our technicians are on call around the clock, 365 days a year. Whether your furnace quits at 2 a.m. or your AC stops on a holiday weekend, you can reach us any time at our emergency line, and a certified technician will be dispatched immediately.
How fast can a technician get to my home in an HVAC emergency?
For addresses within Rogersville city limits we typically arrive within 60–90 minutes of your call. In outlying areas of Hawkins or Greene counties it may take up to two hours, depending on weather and road conditions. When you call, our dispatcher will give you a real-time ETA and keep you updated en route.
What should I do while waiting for the emergency technician?
First, turn off the affected system at the thermostat and the breaker to prevent additional damage. If you smell gas or see sparks, evacuate and call 911 before calling us. Gather any warranty papers or recent service records; they help the technician diagnose faster. Finally, clear a pathway to the indoor unit and the outdoor condenser so we can work quickly when we arrive.
Can you service all brands and models of furnaces and air conditioners?
Yes. Our NATE-certified technicians receive ongoing factory training and carry a broad inventory of universal parts. We can troubleshoot and repair gas and electric furnaces, heat pumps, central air systems, mini-splits, and even older units that other companies no longer service.
How much does emergency HVAC service cost?
We charge a flat emergency diagnostic fee that covers travel to your home, the complete system inspection, and a written estimate. You approve all repair costs before we start work—no surprise charges. We also waive the diagnostic fee if you choose to enroll in one of our preventive maintenance plans at the time of service.
Do you offer temporary heating or cooling if my unit can’t be fixed right away?
Absolutely. If we need to order a specialty part or replace the system, we can provide portable heaters or spot coolers at no extra charge for the first 48 hours, ensuring your family stays safe and comfortable until the permanent repair is complete.