- HEP HVAC
- Heat Pumps

Heat Pumps
Heat Pumps | HVAC Unit Replacement | Heating and Air Conditioning | Rogersville
When winter lows bite or summer highs sizzle in Rogersville, HEP’s certified technicians keep your comfort steady with energy-smart heat pumps that heat, cool, and dehumidify in one whisper-quiet system. From the first phone call to the final safety check, we size your new unit precisely for your home, remove the old equipment with care, and install advanced, high-efficiency models that can slash utility bills while lifting indoor air quality. Transparent quotes, same-day service options, and rock-solid warranties mean you never have to gamble with your family’s comfort or your budget.
If your current system struggles to keep up, makes strange noises, or drives up your electric bill, it may be time for an HVAC unit replacement. HEP backs every installation with local expertise, 24/7 emergency support, and the friendly, no-stress service our Rogersville neighbors have trusted for decades. Call today and feel the difference tomorrow.
FAQs
How do I know if it’s time to replace my heat pump or HVAC unit in Rogersville?
Age is the first indicator—most heat pumps last 10-15 years. Other warning signs include rising electric bills, rooms that no longer heat or cool evenly, frequent compressor or refrigerant repairs, and loud or unusual noises. In Rogersville’s humid climate, corrosion can shorten life expectancy, so if your system is over a decade old and needs a major repair that equals 30-50 % of a new unit’s cost, replacement is usually the smarter investment.
What size heat pump do I need for my Rogersville home?
Proper sizing is critical for both comfort and efficiency. Our technicians perform a Manual J load calculation that considers square footage, insulation levels, window count, orientation to the sun, and Rogersville’s design temperatures (around 22 °F in winter and 92 °F in summer). Oversized units short-cycle and waste energy; undersized ones run constantly and wear out early. After the load calculation, we recommend the tonnage (e.g., 2-, 3-, or 4-ton) and match it to a variable-speed or two-stage heat pump model for optimal performance.
How energy-efficient are today’s heat pumps compared with older systems?
Modern heat pumps carry SEER2 ratings of 15–20+ for cooling efficiency and HSPF2 ratings of 7–10 for heating. A 15-year-old unit might be 10 SEER and 6 HSPF. Upgrading can trim annual utility costs by 30-40 %. Many new systems also use inverter technology, allowing the compressor to modulate rather than cycle on/off, further reducing kWh use and maintaining steadier indoor temperatures—especially helpful during Rogersville’s shoulder seasons when demand fluctuates.
What is the typical cost and are financing or rebates available in Rogersville?
Installed prices for a full heat pump replacement—including equipment, labor, new thermostat, and basic duct modifications—generally run $6,000–$11,000, depending on capacity, brand, and efficiency tier. We offer 0 % APR financing for up to 60 months (OAC) and low-payment plans beyond that. Federal tax credits under the Inflation Reduction Act provide up to 30 % of the project cost (capped at $2,000) for qualifying high-efficiency units. Local utility rebates from Cherokee Electric Co-op/TVA or Liberty Utilities may add $150–$600 more. Our comfort advisor will calculate all incentives before you sign.
How long will the replacement take, and will my home be without heating or cooling?
An average heat pump change-out takes one full working day (6–8 hours). We schedule around weather forecasts to minimize downtime. Your old system stays operational until the morning of installation; by late afternoon the new unit is running, so you’re rarely without conditioned air for more than 3–4 hours. Complex duct repairs or indoor air-quality add-ons might extend the job into a second day, but we’ll advise you in advance if that’s the case.
Does a new heat pump require regular maintenance, and do you offer service plans?
Yes. Even the most efficient heat pump needs twice-a-year tune-ups—once in spring for cooling mode and again in fall for heating. Routine service includes refrigerant check, coil cleaning, electrical inspection, drain flush, and airflow measurement. Skipping maintenance can void manufacturer warranties and reduce efficiency by up to 15 %. Our Comfort Care Plan costs about $17 per month and covers both annual visits, priority scheduling, no overtime fees, and 10 % off any repair parts, keeping your new Rogersville system running at peak performance.