Emergency Repair
Emergency Repair | Heat Repair | Heating and Air Conditioning | Rogersville
When your furnace falters on a frosty Rogersville night, every minute counts. HEP’s emergency team answers the call 24/7, arriving fast with fully stocked trucks and certified technicians who know the local climate inside-out. From sudden blower failures to mysterious no-heat alarms, we diagnose the issue on the spot, explain your options in plain language, and get the warmth flowing again—often in a single visit. No hidden fees, no upsell pressure—just honest, hometown service backed by a 100% satisfaction guarantee.
Because comfort shouldn’t wait until morning, our heat repair specialists carry cutting-edge tools and factory-authorized parts for all major brands. We respect your home with shoe covers and thorough clean-up, and we respect your time by sending real-time arrival updates to your phone. With HEP in your corner, you can rest easy knowing reliable, efficient heat is only one quick call away.
FAQs
What situations count as an emergency heating or air-conditioning repair in Rogersville?
Any issue that threatens your family’s safety, comfort, or property should be treated as an emergency. Examples include complete loss of heat during freezing temperatures, AC failure during extreme heat, burning or electrical smells, rapidly rising utility bills caused by a malfunctioning system, water leaks from the indoor unit that could damage floors or ceilings, and carbon-monoxide alarm activation. If you are unsure, call us—our dispatcher can help determine if you need immediate service.
How fast can your technician get to my home in Rogersville when I call for emergency service?
We maintain on-call technicians 24/7/365. For customers inside Rogersville city limits, average arrival time is 60–90 minutes. Rural addresses just outside town typically see arrival within two hours, traffic and weather permitting. When you call, our dispatcher will give you a live ETA and text you the technician’s name, photo, and GPS tracker so you can follow their progress.
Do you charge extra for after-hours or weekend emergency repairs?
Yes, an emergency diagnostic fee applies for calls outside our normal business hours (8 a.m.–5 p.m., Monday–Friday). This covers the cost of keeping certified technicians on standby, stocked service vehicles, and parts inventory. The fee is quoted up-front on the phone. Once the technician diagnoses the problem, you will receive a flat-rate repair quote so you know total costs before any work begins—no overtime surprises.
What brands and system types can you repair in an emergency?
Our NATE-certified team services gas furnaces, electric heat pumps, dual-fuel systems, ductless mini-splits, and central air conditioners from all major manufacturers, including Trane, Carrier, Lennox, Rheem, Goodman, York, Mitsubishi, and American Standard. We carry the most common replacement parts on our trucks, and we have 24-hour supplier access in the Rogersville area for less common components.
Is there anything I should check before calling for emergency heat repair?
Yes—take these quick steps to avoid an unnecessary service call: 1) Make sure the thermostat is switched to HEAT (or COOL) and set above/below room temperature. 2) Check the breaker or disconnect switch for the furnace or heat pump. 3) Replace or clean the air filter if it’s dirty; restricted airflow can trigger safety shut-offs. 4) For gas furnaces, verify the gas valve is open. If you still have no heat—or smell gas, see sparks, or hear grinding noises—shut the system off and call us immediately.
Do emergency repairs come with any warranty or guarantee?
Absolutely. All parts we supply are covered by a one-year manufacturer warranty, and our labor is guaranteed for 30 days on the specific repair performed. If the same issue reoccurs within that period, we return at no charge. We also offer optional annual maintenance plans that extend labor coverage to one full year and include two seasonal tune-ups, priority scheduling, and discounted future repairs.