Emergency Service
Emergency Service | Air Conditioning | Heating and Air Conditioning | Rogersville
When summer temperatures in Rogersville soar and your system falters, HEP’s emergency service arrives fast, fully stocked, and ready to restore cool comfort. Our certified technicians are on call 24/7, diagnosing issues on the spot and delivering long-lasting repairs that protect both your home and your budget. From refrigerant leaks to frozen coils, we bring decades of experience, transparent pricing, and a neighborly attitude to every urgent visit—because we know breakdowns don’t wait for business hours.
If your air conditioning stops in the middle of the night or struggles through a sweltering weekend, one call to HEP sets relief in motion. We’ll revive your system with precision workmanship, honest advice, and a satisfaction guarantee that keeps Rogersville families confident all season long. Breathe easier, sleep cooler, and trust the hometown team that never clocks out.
FAQs
What situations count as an air-conditioning emergency in Rogersville and how fast can you arrive?
An HVAC emergency is any breakdown that threatens your safety, comfort, or property—examples include total system failure during extreme heat, electrical burning smells, smoking or sparking equipment, refrigerant leaks, or water backing up and damaging ceilings. Because summer temperatures in Rogersville often top 90 °F, we treat loss of cooling as urgent. Our on-call dispatcher is available 24/7/365, and a NATE-certified technician is typically at your door within 60–120 minutes of your call, even on nights, weekends, and holidays.
Are your technicians qualified to work on all air-conditioner brands and models?
Yes. Every technician on our emergency team holds North American Technician Excellence (NATE) certification and undergoes ongoing factory training. We stock common parts for major brands such as Trane, Carrier, Lennox, Rheem, Goodman, York, Bryant, and mini-split systems like Mitsubishi and Daikin. Whether your unit is a 20-year-old split system or a state-of-the-art variable-speed inverter, we have the diagnostic tools and replacement components to get you running again quickly.
Do emergency service calls cost more than regular appointments?
Because emergency dispatches require overtime labor and immediate parts access, there is a modest after-hours diagnostic fee. However, we believe in transparent, up-front pricing: you will receive a written estimate before any repair begins, and there are no surprise add-ons. If you are enrolled in our Comfort Club maintenance plan, the after-hours fee is waived, and you receive a 15 % discount on parts and labor—another way we help Rogersville homeowners control costs.
How can I tell if my A/C problem needs emergency service or can wait until business hours?
Call us immediately if you notice any of these: • No airflow or only warm air while the outdoor temperature exceeds 85 °F (risk of heat-related illness). • Electrical odors, popping noises, or visible sparks. • A tripped breaker that will not reset—could signal a dangerous short. • Refrigerant hissing, ice forming on the coil, or oil stains around lines. • Water leaking into ceilings, walls, or near your electrical panel. Minor issues like uneven cooling in one room or a thermostat battery alert can usually wait, but if you are unsure, our technician can triage the situation over the phone at no charge.
What should I do while waiting for the emergency HVAC technician to arrive?
1. Turn off the A/C at the thermostat and breaker to prevent further damage or safety hazards. 2. Check and change the air filter if it is clogged; sometimes this restores limited airflow. 3. Mop up standing water to protect floors and drywall. 4. Open windows at night or run fans for temporary relief. 5. Keep pets and children away from the equipment. 6. Gather any warranty papers or previous service records—the technician can use them to verify parts coverage and speed diagnostics.
Will an emergency repair void my manufacturer or home-warranty coverage?
No. We follow manufacturer-approved procedures and use OEM or high-quality equivalent parts. Our status as an authorized service provider for several major brands means your factory warranty remains intact. After completing repairs, we document model and serial numbers, refrigerant type/quantity, and performed work, then file any necessary warranty claims on your behalf. If you have a third-party home warranty, we can also supply the detailed invoice they require for reimbursement.