Maintenance Plans
Maintenance Plans | Thermostat Upgrades | Heating and Air Conditioning | Rockford
Imagine stepping into your Rockford home and feeling perfect comfort greet you every season—without lifting a finger. HEP’s heating and air conditioning maintenance plans keep your system running at peak efficiency, catching small issues before they become costly breakdowns. As part of our service, we perform precision tune-ups, clean critical components, and verify airflow so you enjoy lower utility bills and longer equipment life.
For even greater control, our technicians specialize in thermostat upgrades that transform outdated controls into intuitive, Wi-Fi–enabled hubs. From learning your temperature preferences to letting you adjust settings on the go, these smart thermostats pair seamlessly with our maintenance visits, ensuring every adjustment is backed by expert calibration and ongoing support. Bring effortless comfort, energy savings, and peace of mind to your Rockford home—one scheduled visit at a time.
FAQs
What does your HVAC maintenance plan include and how often is service performed in Rockford?
Our preventive maintenance plan is designed for the seasonal temperature swings we see in Rockford. A factory-trained technician visits twice a year—once in the spring for your air conditioner and once in the fall for your furnace or heat pump. Each visit covers a 21-point inspection that includes checking refrigerant levels, tightening electrical connections, cleaning indoor and outdoor coils, changing or washing air filters, lubricating moving parts, testing safety controls, and calibrating the thermostat. Members also receive priority scheduling, a 15 % parts and labor discount on any needed repairs, and detailed service reports so you always know the exact condition of your equipment.
How can upgrading my thermostat improve energy efficiency in Rockford’s climate?
Rockford’s hot, humid summers and cold winters mean your HVAC system runs most of the year. A modern programmable or smart thermostat automatically adjusts set points when you’re asleep or away, preventing the system from running at full capacity when it’s not needed. U.S. Department of Energy studies show that proper programming can cut heating costs by up to 10 % and cooling costs by up to 15 %. Smart models add features such as geofencing (which uses your phone’s GPS to switch to an energy-saving mode when you leave), learning algorithms that fine-tune schedules, and remote access through a phone app—so you can tweak temperatures even if you’re up at Rock Cut State Park for the day.
Do you install smart Wi-Fi thermostats, and will they work with my existing furnace and air conditioner?
Yes. We carry and install leading Wi-Fi models from Ecobee, Honeywell Home, Nest, and Emerson Sensi. Most Rockford homes use standard 24-volt forced-air systems—gas furnaces paired with central A/C—so compatibility is rarely an issue. During our free in-home assessment we verify system voltage, staging (single-stage, multi-stage, or variable-speed), and whether a C-wire is present. If your wiring is missing a common wire, we can often add one or supply a power-extender kit at no extra charge. Heat pumps, dual-fuel, and boiler systems can also be integrated; we simply program the appropriate balance points and safety settings.
Are there any local rebates or incentives for thermostat upgrades in Rockford, IL?
Yes. ComEd’s Smart Thermostat Rebate currently offers up to $100 back on qualifying ENERGY STAR® smart thermostats, and Nicor Gas provides an additional $25 incentive when the unit controls a natural-gas furnace. Many of our customers combine these rebates with the federal Energy Efficient Home Improvement Credit, which allows a tax credit of 30 % of project cost (up to $600 for thermostats and controls) under the Inflation Reduction Act. We’ll handle the paperwork: you receive rebate forms, model numbers, and proof of installation before we leave your home.
How much does the maintenance plan and thermostat upgrade cost, and do you offer financing?
A single-system maintenance plan is $199 per year or $19 per month on autopay. Additional systems in the same home are discounted to $149 per year. Smart thermostat packages start at $199 for a basic programmable model and range up to $329 for a full-featured Wi-Fi learning thermostat. Our flat-rate installation fee of $129 covers removal of the old thermostat, wiring adaptations, programming, and homeowner training. We can bundle the thermostat and the first year of maintenance into one interest-free payment spread over 6 months, billed to a debit or credit card.
What happens if my system breaks down between scheduled maintenance visits?
Plan members enjoy 24/7 emergency service with no diagnostic fee—saving you $109 per call. Simply phone our live local dispatcher, and we guarantee a technician at your door within 24 hours (often the same day) anywhere in the Rockford metro area, including Loves Park, Machesney Park, and Cherry Valley. All repairs we perform carry a 1-year parts and labor warranty, and members receive a 15 % discount on replacement parts. If the thermostat we installed is the cause of the issue, we’ll repair or replace it at no charge during the manufacturer’s warranty period.