Emergency Support
Emergency Support | HVAC Unit Replacement | Heating and Air Conditioning | Robbins
When your heating or cooling system gives up in the middle of a Robbins heat wave or a frigid winter night, HEP’s emergency team is ready to roll. Our certified technicians arrive fast, diagnose accurately, and bring fully stocked trucks so most fixes happen on the first visit. If the problem is beyond repair, we guide you through HVAC unit replacement options that match your home’s size, energy-efficiency goals, and budget—sometimes installing the new system the very same day.
Choosing HEP means transparent pricing, flexible financing, and workmanship backed by robust warranties. From cutting-edge heat pumps to high-efficiency furnaces and A/Cs, we only install equipment we’d trust in our own homes. Call, chat, or book online 24/7, and experience why Robbins homeowners say, “Happy HEP, happy home.”
FAQs
What situations count as an HVAC emergency and how fast can you get to my home in Robbins?
An HVAC emergency is any situation that threatens your comfort, safety, or property—no heat when outdoor temps are near freezing, no cooling during a heatwave, burning or electrical smells, loud grinding or banging noises, smoke, sparking, or repeated system shutdowns. Because we have technicians on call 24/7 in Robbins, we can usually dispatch within 60 minutes and arrive in 1–3 hours, even on weekends and holidays.
How do I know when my system needs total replacement instead of another repair?
Consider replacing when the system is 12–15+ years old, the compressor or heat exchanger has failed, refrigerant leaks involve costly phased-out R-22, or you face frequent breakdowns that add up to 30–50% of a new-system price. Rising energy bills, uneven room temperatures, and unsafe conditions (e.g., a cracked heat exchanger emitting carbon monoxide) are also strong indicators a full replacement is the smarter, safer long-term choice.
What does an emergency HVAC replacement typically cost in Robbins, and do you offer financing?
Costs vary by capacity, efficiency ratings, ductwork condition, and whether you need a furnace, heat pump, or complete split system. In Robbins the average emergency replacement ranges from $4,500 to $12,000, including equipment, labor, removal, and fast-track permits. We provide a free on-site estimate before work begins. Financing is available—0% interest for up to 12 months or low fixed monthly payments—and we accept major credit cards and help you claim manufacturer rebates and utility incentives.
How long will an emergency HVAC replacement take?
If the required equipment is in stock, most emergency replacements are completed the same day you call. A furnace swap generally takes 3–5 hours, while a full air-conditioning or heat-pump system changeout is 6–10 hours. Adding ductwork repairs or indoor-air-quality options can extend the job to the next day. We handle permitting and inspections to keep the process quick and compliant.
Are the replacement units you install energy-efficient and what kind of warranty is included?
Yes. We install ENERGY STAR-certified furnaces up to 96% AFUE, heat pumps up to 18 SEER2, and air conditioners 14–20 SEER2. These high-efficiency systems can cut energy use by 20–40% compared with older equipment. All units come with a 10-year manufacturer parts warranty and a 1-year labor warranty; optional extended labor coverage to 10 years is available. We register the equipment for you to make sure the warranty is fully in force.
What should I do while waiting for the emergency technician to arrive?
Turn the HVAC system off at the thermostat or breaker to prevent further damage. In summer, keep doors and windows closed and use fans; in winter, layer clothing, run space heaters safely away from flammables, or open curtains for solar warmth. Gather recent maintenance records and clear a 3-foot workspace around indoor and outdoor units. Keep pets and children away from the equipment area, and avoid trying to handle refrigerant lines or electrical components yourself.