Emergency Dispatch
Emergency Dispatch | Heating and Air Conditioning | Riceville
When the Riceville weather swings from biting frost to sweltering humidity, a sudden system failure can’t wait until morning. HEP’s emergency dispatch crew is on call around the clock, arriving fast with fully stocked trucks and the know-how to diagnose and fix any brand. One quick call connects you to live local support, certified technicians, and real-time tracking, so you’re never left guessing when relief will arrive.
From thermostat glitches to complete unit outages, our specialists restore comfort with transparent, upfront pricing and workmanship backed by solid guarantees. Homeowners and businesses alike trust HEP for responsive heating and air conditioning solutions because we treat every call as urgent, every customer as a neighbor, and every repair as our reputation. Get your comfort back—any day, any hour.
FAQs
What types of situations qualify as an HVAC emergency in Riceville?
Any issue that compromises your family’s safety, comfort, or the integrity of your home is an emergency. This includes total loss of heating or cooling during extreme temperatures, gas or refrigerant leaks, electrical burning smells, sparking equipment, frozen or burst condensate lines, and any system failure that could cause property damage or health risks. If you are unsure, call us—our dispatcher will help you decide whether immediate service is necessary.
How fast can your technicians reach my home in Riceville after I call?
We maintain a 24/7 live dispatch center and a dedicated on-call technician team in the Riceville area. In most cases, a certified HVAC professional arrives within 60–90 minutes of your call. During severe weather or unusually high call volumes, we provide an accurate ETA and stay in contact until your technician arrives.
Are your emergency HVAC technicians licensed and insured?
Yes. Every technician we send to your home holds a Tennessee HVAC license, carries full liability and workers’ compensation insurance, and completes ongoing factory training on all major brands. Our team also follows strict safety protocols, so you can feel confident that repairs are done correctly and in compliance with local codes.
What should I do while waiting for the emergency technician?
1) Turn off the HVAC system at the thermostat and breaker if you smell gas, notice electrical sparks, or hear unusual grinding noises. 2) For suspected gas leaks, evacuate the home and call 911. 3) If water is leaking from the unit, place towels or a pan to contain the water and shut off the system to prevent further damage. 4) Have your model numbers, recent maintenance records, and any warranty information ready. This helps us arrive with the proper parts and tools.
Do you stock common replacement parts on your emergency service vehicles?
Absolutely. Each service vehicle is a "mini-warehouse" carrying the most frequently needed components—capacitors, contactors, blower motors, igniters, flame sensors, refrigerant, thermostats, fuses, and more. This allows us to complete over 90 % of emergency repairs on the first visit, minimizing downtime and extra costs.
How are after-hours and holiday emergency HVAC services priced?
We believe in transparent, upfront pricing. A flat emergency diagnostic fee covers travel and system assessment, even on nights, weekends, and holidays. Once we diagnose the problem, you receive a firm repair quote before any work begins. There are no hidden overtime multipliers or surprise add-ons—just straightforward rates and multiple payment options including major credit cards and financing for larger repairs.