VIP Comfort Club
VIP Comfort Club | Heating and Air Conditioning | Reliance
When the seasons in Reliance swing from muggy summers to crisp mountain winters, you want more than a quick fix—you want peace of mind. HEP’s VIP Comfort Club wraps that comfort around you all year long with priority service, two precision tune-ups, and member-only discounts that keep your heating and air conditioning running like new. Our certified technicians know the quirks of Polk County homes, showing up on schedule and armed with the parts and expertise to handle anything from ductless systems to high-efficiency heat pumps.
Membership pays for itself the first time you skip the service line on a sweltering July afternoon or a frosty January night. You’ll enjoy no-overtime repairs, extended warranties, and honest advice on upgrades that lower energy bills without sacrificing comfort. Join the neighbors across Reliance who sleep better, breathe easier, and never worry when the forecast takes a turn—because HEP has their back 24/7.
FAQs
What is the VIP Comfort Club and how does it benefit Reliance homeowners?
The VIP Comfort Club is our annual maintenance and savings program designed specifically for Reliance residents. Membership provides twice-yearly precision tune-ups (one heating, one cooling), front-of-the-line priority scheduling, 20 % discounts on repairs, zero after-hours service fees, and extended parts-and-labor warranties on work we perform. These perks keep your HVAC equipment running efficiently, lower energy bills, and reduce the risk of unexpected breakdowns.
How much does VIP Comfort Club membership cost and what forms of payment do you accept?
For most single-system homes in Reliance, membership is $18.95 per month or $219 if paid annually (a savings of almost 10 %). Additional systems can be added for $8 per month each. We accept major credit cards, ACH bank draft, and debit cards, and you can switch between monthly or annual billing at any time without penalty.
What services are included in the biannual HVAC tune-ups?
Each visit follows a 21-point checklist. On the heating visit we clean and inspect burners, heat exchanger, safety switches, blower assembly, and calibrate the thermostat. On the cooling visit we check refrigerant charge, clean outdoor coils, flush the condensate drain, tighten electrical connections, lubricate moving parts, and test system performance. Air-filter replacement is included (standard 1-inch filter) during both visits.
Does the VIP Comfort Club cover emergency repairs or after-hours calls?
Yes. Members never pay overtime or trip charges, even on nights, weekends, or holidays. While parts and labor are discounted 20 %, most minor fixes—such as capacitor or contactor replacements—are often covered under our extended parts warranty if the unit has been properly maintained through the Club.
Can I transfer my membership if I move within the Reliance area or sell my home?
Absolutely. If you move to another address within our service territory, we will transfer the remaining membership term to your new home at no cost. If you sell your house, you may either transfer the benefits to the buyer (which can boost resale value) or retain the credit toward a new membership at your next residence.
How do I enroll and when will my first maintenance visit be scheduled?
Enrollment is easy—call our Reliance office, sign up online, or speak with any technician on site. Once we set up your payment method, our dispatch team will contact you within one business day to arrange your first tune-up, typically within two weeks. If you’re joining during peak season and need immediate service, your VIP priority status activates the moment you join, ensuring the earliest available appointment.