Emergency Repairs
Emergency Repairs | Heating and Air Conditioning | Philadelphia
When the unexpected strikes on a sweltering July afternoon or a freezing January night, HEPâs emergency team arrives fast, tools in hand, ready to revive your homeâs comfort. We specialize in lightning-quick diagnostics, fully stocked trucks, and transparent, no-surprise pricingâso youâre never left sweating or shivering while you wait for parts. From Center City rowhomes to Main Line estates, our certified technicians know every quirk of Philadelphiaâs aging boilers, high-efficiency furnaces, and modern ductless mini-splits.
Around the clock, HEP takes the stress out of emergency heating and air conditioning failures. One call connects you to a live local dispatcher, 24/7 remote monitoring, and a guarantee that repairs are done right the first time. We even handle warranty paperwork and offer flexible financing, because the only thing you should be thinking about is how good it feels when the warm or cool air flows again.
FAQs
Are emergency HVAC repair services available 24/7 in Philadelphia?
Yes. We maintain a fully staffed on-call team 24 hours a day, 7 days a week, including weekends and holidays. When you call our emergency line, a live dispatcher immediately routes the closest certified technician to your location anywhere in the Greater Philadelphia area.
How fast can a technician arrive after I place an emergency call?
Response times vary with traffic and weather, but most customers in Philadelphia, the Main Line, and nearby suburbs can expect a technician at their door within 60â90 minutes. We use GPS-tracked service vehicles and staggered shift scheduling to shorten travel and staging times.
What types of heating and cooling emergencies do you handle?
We repair sudden heating failures, AC breakdowns, gas or refrigerant leaks, frozen coils, thermostat malfunctions, clogged condensate drains, blower motor or ignition issues, and electrical faults causing tripped breakers or burnt wiring. Our technicians are certified to work on furnaces, boilers, heat pumps, central AC, ductless mini-splits, and rooftop units.
Will I receive a clear estimate before work begins?
Absolutely. After diagnosing the problem, the technician explains the findings, outlines all viable repair options, and provides a written, upfront estimate that includes parts, labor, and any after-hours fees. No work proceeds until you approve the quote, so there are no surprise charges on the final invoice.
Do you service all HVAC brands and older systems?
Yes. Our team is factory-trained on major brands such as Carrier, Lennox, Trane, Rheem, Goodman, York, and Mitsubishi, and we stock universal parts on our trucks for rapid fixes. We also handle legacy and discontinued models common in Philadelphiaâs historic homes and commercial buildings.
What should I do while waiting for the emergency technician to arrive?
First, turn off the HVAC system at the thermostat or breaker to prevent further damage. If you smell gas, evacuate immediately and call 911 before contacting us. For water leaks, place a pan or towels to contain moisture and shut off the unitâs water supply if accessible. Keep pets and children away from the equipment, and gather any warranty paperwork or recent maintenance records to help our technician diagnose faster.