Certified Technicians

Certified Technicians | Heating and Air Conditioning | Philadelphia

When Philadelphia’s weather flips from steamy to frigid in a single week, HEP’s certified technicians keep your home ready for anything. Backed by rigorous training and local know-how, our team arrives on time, listens to your concerns, and delivers craftsmanship that lasts. From precision diagnostics to eco-friendly upgrades, we handle everything related to heating and air conditioning with the courteous, neighborly service you expect from a Philly-born company.

Customers choose HEP for transparent pricing, 24/7 emergency support, and a satisfaction guarantee that’s as rock-solid as the Liberty Bell. Whether you need a quick repair in Fishtown, a seasonal tune-up in South Philly, or a full system replacement in the suburbs, our certified technicians bring the skills—and the smiles—to keep your indoor climate perfectly balanced all year long. Ready to feel the difference? Give us a call today and breathe easy tomorrow.

FAQs

What HVAC services do your certified technicians provide in Philadelphia?

Our team handles the full spectrum of residential and light-commercial HVAC needs, including furnace and boiler repair, air-conditioner and heat-pump service, ductless mini-split installation, indoor-air-quality solutions, smart-thermostat integration, and complete system replacements. Whether you need an urgent fix during a heat wave or a tailored design for a new construction project, our certified professionals can manage every step—from load calculations and equipment selection to final commissioning and permit paperwork.

Are your technicians licensed, insured, and NATE-certified?

Yes. Every field technician carries a current Pennsylvania Home Improvement Contractor license (HIC #), maintains full general-liability and workers-comp coverage, and holds North American Technician Excellence (NATE) certifications in core HVAC service and at least one specialty (gas furnaces, heat pumps, or air distribution). Continuous education is mandatory, so our staff stays up to date on the Philadelphia Mechanical Code, manufacturer bulletins, and evolving refrigerant regulations.

How quickly can you respond to an emergency heating or cooling breakdown in Philadelphia?

We maintain 24/7 emergency dispatch. Calls received before 10 p.m. typically see a tech on site within 2–4 hours, even on holidays and during peak season. Night-owl and early-morning requests are triaged by an on-call supervisor who can often walk you through temporary safety steps (such as shutting off a cracked heat exchanger) until the technician arrives. Our trucks are stocked with common OEM parts, allowing us to complete 85% of repairs on the first visit.

Do you offer preventative maintenance plans and what is included?

Yes—our ComfortShield plans cover two precision tune-ups per year (heating in the fall, cooling in the spring), priority scheduling, a 15% parts and labor discount, and free safety inspections of gas lines, electrical connections, and carbon-monoxide levels. During each visit we clean burners and condenser coils, calibrate thermostats, test refrigerant charge, lubricate motors, replace standard filters, and document system performance so you have a written record for warranties and home resale.

What brands of heating and cooling equipment can you install or service?

As an independent contractor, we are authorized dealers for Carrier and Mitsubishi Electric, but our technicians are trained to repair and maintain all major HVAC brands found in the Philadelphia market—including Trane, Lennox, Goodman, Rheem, York, Bryant, American Standard, and Daikin. We keep multi-brand diagnostic tools and regularly attend factory training so your existing warranty remains intact regardless of manufacturer.

Are there any rebates or tax incentives available for high-efficiency HVAC upgrades in Philadelphia?

Absolutely. PECO offers up to $700 in rebates for ENERGY STAR® air conditioners and heat pumps rated 16 SEER2 or higher, and $1,500 for qualifying heat-pump water heaters. The City of Philadelphia’s Built to Last program can add grants for income-eligible homeowners. Federally, the Inflation Reduction Act extends a 30% tax credit (up to $2,000) for heat-pump installations that meet CEE Advanced Tier criteria. Our office will calculate estimated incentives up front and file the rebate paperwork on your behalf.