NATE–certified Technicians
NATE–certified Technicians | Heat Repair | Heating and Air Conditioning | Petros
When a bitter Petros wind sneaks into your living room, HEP’s NATE-certified technicians are ready to chase it out. We bring decades of know-how to every furnace, boiler, and heat pump, arriving with fully stocked trucks and a commitment to leave your system running better than we found it. Friendly explanations, spotless work areas, and honest pricing mean you’ll feel just as comfortable with our people as you will with the warmth we restore.
Choose heat repair from a local team that never sleeps on your comfort. Whether it’s a midnight breakdown or a subtle drop in efficiency, our 24/7 emergency service, industry-leading warranties, and satisfaction guarantee keep Petros homes cozy all season long. Call HEP today and get back to enjoying those crisp East Tennessee evenings—wrapped in reliable, worry-free heat.
FAQs
What does it mean for your technicians to be NATE–certified?
NATE (North American Technician Excellence) is the leading certification program for HVAC professionals. When you call our team in Petros, you are getting technicians who have passed rigorous, proctored exams that verify their knowledge of residential and light-commercial heating and air-conditioning systems. NATE–certified techs follow industry best practices, stay current on code changes, and must re-certify every two years, so you can be confident your heat repair is handled correctly, safely, and efficiently.
Which types of heating systems can you repair in Petros?
Our specialists service virtually every residential and small-business heating setup found in the Petros area, including gas and electric furnaces, heat pumps, ductless mini-splits, packaged rooftop units, geothermal systems, and dual-fuel hybrids. No matter the age, brand, or fuel source, we carry the diagnostic tools, OEM parts, and training required to restore proper operation.
How fast can you respond to a no-heat emergency?
We provide 24/7 emergency dispatch throughout Morgan County. Calls received before noon are usually handled the same day, and after-hours calls are triaged within two hours. Our technicians travel in fully stocked service vans, allowing most critical repairs—such as failed igniters, blower motors, or heat-pump defrost boards—to be completed on the first visit so your family is not left in the cold.
Do you offer upfront pricing and written estimates?
Yes. After diagnosing the problem, your technician will explain the cause, outline repair options, and present a flat-rate price from our standardized book. You receive the estimate in writing or by email/text before any work begins. There are no hidden fees for travel, overtime, or disposal—what you approve is exactly what you pay.
How does routine maintenance help avoid future heat repairs?
A professionally performed tune-up reduces wear, improves efficiency, and lets us spot small issues—such as a cracked heat-exchanger or failing capacitor—before they cause breakdowns. Our Petros Comfort Club includes two precision inspections a year, priority scheduling, and discounts on parts, keeping your utility bills low and adding years to the life of your system.
Are your repairs covered by a warranty?
All parts we install are covered by the manufacturer’s warranty, typically one year or longer, and we back our labor with a 100-percent satisfaction guarantee for 12 months. If a component we repaired fails during that period under normal use, we will return, replace the part, and restore your system at no additional cost.