Emergency Service
Emergency Service | Heat Repair | Heating and Air Conditioning | Petros
When your furnace quits on a frosty Petros night, HEP’s emergency heating and air conditioning team is already on the way. Our certified techs answer calls 24/7, arriving with fully stocked trucks to diagnose and fix everything from faulty igniters to blower motor failures—often in a single visit. You’ll get upfront pricing, clear explanations, and workmanship backed by solid warranties, so you can relax while we bring the warmth back.
Petros homeowners choose HEP because we treat every house like our own, protecting floors, cleaning up after ourselves, and respecting your time. Whether it’s the first chill of autumn or the coldest stretch of winter, one quick call delivers prompt, dependable heat repair that keeps your family safe and comfortable. Reach out now, and let’s turn the cold into cozy.
FAQs
What situations are considered a heating or AC emergency in Petros?
Any time your furnace, heat pump, or central air system stops working during extreme temperatures, produces burning odors, trips breakers repeatedly, or leaks refrigerant or water, it is considered an emergency. Loss of heat when the outdoor temperature is below 50°F, or loss of cooling when it is above 90°F, can quickly become hazardous to occupants, pets, and property. If you smell gas or suspect an electrical short, shut the system off at the breaker and call us immediately.
Do you really provide service 24/7, even on weekends and holidays?
Yes. Our dispatch center is staffed around the clock, 365 days a year. Technicians are on-call nights, weekends, and all major holidays to ensure that Petros residents never have to wait until “regular business hours.” When you call after hours, you will speak with a live dispatcher who will immediately route the next available technician to your address.
How quickly can a technician get to my home or business in Petros?
Average arrival time inside Petros city limits is 60–90 minutes from the moment your call is confirmed. During severe weather or widespread outages we prioritize health- and safety-related calls first (homes with infants, elderly, medical conditions, or no alternate heat source) but still strive to reach every customer the same day. Our GPS-equipped fleet and local warehouse in Petros allow us to shorten travel and parts pickup time.
What brands or systems are you able to repair in an emergency?
Our technicians are certified to diagnose and repair all major brands, including Trane, Carrier, Lennox, Goodman, Rheem, York, and American Standard. We service furnaces (gas, electric, and oil), heat pumps, ductless mini-splits, air handlers, and packaged rooftop units. Stocked service vans carry the most common replacement parts—ignitors, blower motors, capacitors, contactors, control boards, and thermostats—so most repairs can be completed on the first visit.
What should I do before the technician arrives?
1) Turn off the malfunctioning system at the thermostat or breaker to prevent further damage or safety hazards. 2) Check that filters are not clogged and that vents are open (sometimes a simple fix can restore airflow). 3) Clear a path to the indoor unit, thermostat, and outdoor condenser/heat-pump so the technician can work safely and efficiently. 4) Have any error codes or flashing lights ready—take a photo if possible. 5) Remove pets from the service area. These steps speed up diagnosis and repair.
How much does emergency heat or AC repair cost and what payment options are available?
Our flat-rate diagnostic fee for after-hours calls in Petros is $119, which covers travel and the first 30 minutes of troubleshooting. After diagnosis, you will receive a written quote for parts and labor before any work begins—no surprise charges. We waive the diagnostic fee if you approve the repair. We accept cash, all major credit cards, and contactless payments; financing plans and low-interest options are available for larger repairs or system replacements.