Robust Warranties

Robust Warranties | HVAC Unit Replacement | Heating and Air Conditioning | Palmer

When your home in Palmer demands unwavering comfort through every season, HEP’s robust warranties turn an ordinary HVAC unit replacement into a confident, stress-free investment. Our factory-trained technicians swap out outdated systems with high-efficiency models that lower utility bills and raise indoor comfort, all while our no-nonsense coverage shields you from surprise repair costs years down the road. From the first handshake to the final thermostat test, we treat your home like our own, keeping work areas spotless and timelines crystal-clear so you can get back to enjoying a perfectly balanced climate.

Choose HEP and you’re choosing more than equipment—you’re choosing peace of mind backed by some of the strongest warranty protection in the region. Whether winter winds howl across the Mat-Su Valley or the midnight sun has your living room feeling tropical, one call connects you to responsive service, transparent pricing, and a dedicated team that’s on standby 24/7. Schedule your free estimate today and discover how effortlessly a new system—and a reliable warranty—can elevate the way you live indoors.

FAQs

What type of warranty is included with a new HVAC unit replacement in Palmer?

Every full system replacement we install in Palmer automatically comes with two layers of protection: a 10-year manufacturer limited parts warranty and our exclusive 2-year 100 % labor warranty. The parts warranty is registered with the manufacturer on your behalf, while the labor warranty is provided directly by our company, giving you total peace of mind on both components and workmanship.

How long do the warranties last, and can they be extended?

The standard manufacturer parts warranty runs 10 years when the system is registered within 60 days of installation (we handle the paperwork). Our labor warranty covers all service‐related costs for the first 24 months. Many clients choose to upgrade to our ‘Lifetime Care Plan,’ which extends labor coverage to 10 years and includes annual tune-ups, priority service, and discounted repairs after the warranty expires.

Are both parts and labor really covered, or are there hidden fees?

Yes—during the warranty period, any manufacturer-approved part that fails under normal use is replaced at no charge. If you are enrolled in our labor plan, the diagnostic, trip, and repair labor are also 100 % covered, so you do not pay a service fee. The only out-of-pocket costs you might incur are for items not considered factory components (e.g., cosmetic grill damage) or for neglect‐related failures, which are excluded by all manufacturers.

What happens to my warranty if I sell my home?

The 10-year parts warranty is transferable once within 90 days of home sale for a small administrative fee set by the manufacturer (usually $99). Our labor warranty is fully transferable at no charge as long as the new owner notifies us within 30 days of closing. This added value can be a strong selling point when you list your home in the Palmer market.

What maintenance do I need to perform to keep the warranty valid?

Both the manufacturer and our company require proof of routine maintenance—generally one heating check and one cooling check each year—performed by a licensed HVAC professional. Skipping annual service or using unapproved aftermarket parts can void the warranty. Enrolling in our maintenance membership automatically documents service visits, keeps filters changed, and protects your coverage records in our cloud database.

How do I file a warranty claim if something goes wrong with my new system?

Simply call or text our Palmer office 24/7, and we’ll schedule a priority diagnostic visit. Our technician will confirm the issue, process the parts order directly with the manufacturer, and complete the repair once the part arrives—often the same day if we have it in stock. You do not need to contact the manufacturer yourself; we manage the entire claim and provide you with digital copies of all warranty paperwork for your records.