Midnight Emergency
Midnight Emergency | Heat Repair | Heating and Air Conditioning | Palmer
When the thermometer plummets in Palmer and your furnace quits after dark, every minute feels longer than the last. HEP’s midnight emergency heating and air conditioning team is on-call 24/7, racing through the snow to bring fast, certified heat repair right to your door. Our licensed technicians arrive with fully stocked trucks, diagnose the problem on the spot, and explain your options in plain English—so you can make an informed decision even at 2 a.m.
From cracked heat exchangers to faulty ignitors, we’ve seen it all and fixed it all, restoring warmth to homes across the Mat-Su Valley for over three decades. We back every repair with transparent pricing and our “Happy HEP” satisfaction guarantee, because a chilly Palmer night is no time for surprises. Call, text, or schedule online, and let us turn that midnight cold snap into cozy comfort—fast.
FAQs
What constitutes a true midnight heating or air-conditioning emergency in Palmer?
Any situation that endangers your safety, risks property damage, or leaves you without heat or cooling during extreme temperatures is an emergency. Examples include a total furnace or heat-pump failure below freezing, a burning smell or smoke coming from the HVAC unit, carbon-monoxide alarm activation, leaking refrigerant or water that can damage your home, or an electrical short that repeatedly trips the breaker. If you are unsure, call us—our dispatcher will help determine whether an immediate visit is necessary.
How fast can your technicians reach my home in Palmer after I place a midnight emergency call?
We maintain an on-call team that covers all of Palmer and the surrounding Valley 24/7/365. After you confirm the service request, a certified technician is dispatched within minutes and typically arrives at Palmer addresses in 45 – 60 minutes, depending on road and weather conditions. You will receive real-time updates and an ETA by text or phone so you know exactly when help is coming.
What types of heating and cooling systems do you repair during after-hours service?
Our emergency crew is equipped to diagnose and repair gas and oil furnaces, boilers, heat pumps, ductless mini-splits, electric baseboard heaters, rooftop units, and central air-conditioning systems. Each service vehicle carries common replacement parts, specialty tools, and combustion analyzers so most repairs can be completed in a single visit—even at 2 a.m.
Is there an additional fee for midnight or weekend HVAC service?
Yes, an emergency service fee applies to calls placed outside our standard business hours (8 a.m.–5 p.m.). The fee covers the cost of keeping certified technicians on standby, stocking parts, and operating dispatch overnight. We disclose the exact after-hours rate before dispatch, and you’ll receive up-front, flat-rate pricing for any repair once the problem is diagnosed—no surprise charges on your final invoice.
What should I do while waiting for the technician to arrive?
1. Turn off the HVAC system at the thermostat and breaker if you smell burning, hear loud mechanical noises, or see sparks. 2. If carbon monoxide is suspected (alarm sounding, flu-like symptoms), evacuate immediately and call 911. 3. For water or refrigerant leaks, place towels or a pan to catch drips and avoid electrical outlets. 4. Gather any service records and note recent issues—this speeds up diagnosis. 5. Keep pets secured and ensure a clear path to the equipment so the technician can work safely and efficiently.
Are your emergency HVAC technicians licensed and guaranteed to fix the problem on the first visit?
All night-shift technicians hold Alaska Mechanical Administrator or EPA 608 certifications and undergo continual factory training. Our trucks are stocked with more than 300 common furnace, boiler, and A/C parts, allowing us to resolve over 85 % of emergencies on the spot. If a specialty component must be ordered, we perform a temporary fix when possible, waive the second trip charge, and back all repair work with a 1-year parts and labor warranty.