24/7 Emergency Service
24/7 Emergency Service | Air Conditioning | Heating and Air Conditioning | Palmer
When a late-night heat wave hits Palmer and your system quits, HEP’s 24/7 emergency service arrives fast, ready to restore cool comfort. Our licensed technicians know their way around every make and model, traveling with fully stocked trucks so most fixes happen on the first visit. Up-front pricing means no surprises; you approve the work before we begin, and we back it with a satisfaction guarantee that lets you sleep easy—even when the temperature spikes.
Beyond rapid repairs, we provide expert tune-ups and honest advice to keep your air conditioning running efficiently all season long. From checking refrigerant levels to optimizing airflow, we focus on lowering energy bills while extending equipment life, so you spend less time worrying about breakdowns and more time enjoying summer in Palmer. Whenever you need dependable help, day or night, HEP is just a call away.
FAQs
What situations count as an AC emergency and warrant a 24/7 service call in Palmer?
Anything that threatens your family’s safety, health or property should be treated as an emergency. In Palmer’s summer highs, a complete loss of cooling, refrigerant leaks, electrical burning smells, smoke coming from the air handler, rapidly rising indoor humidity that could damage furnishings, or a system that repeatedly trips breakers all justify an immediate call. If you are unsure, phone our dispatcher—there is no charge for asking, and we will help you decide whether a same-night visit is necessary.
How fast can your on-call technicians reach my home or business after hours?
Because we station an on-call crew in the Mat-Su Valley every night, weekend and holiday, typical arrival time inside Palmer city limits is 60–90 minutes from the moment your service request is confirmed. During severe weather or borough-wide outages we triage calls by urgency (medical needs, elderly occupants, etc.) and will give you a realistic ETA before we dispatch so you can plan accordingly.
Can your 24/7 team work on my specific air conditioning system or brand?
Yes. Our emergency technicians are certified on all major residential and light-commercial platforms—including Trane, Carrier, Lennox, Rheem, Goodman, Mitsubishi ductless, and geothermal heat pumps. Each service vehicle carries universal refrigerant, common control boards, capacitors, contactors, and proprietary diagnostic tools, so most problems can be fixed in a single visit even outside normal supply-house hours.
Do after-hours or holiday repairs cost extra?
We do not believe in surprise pricing. You will pay the same diagnostic fee 24/7, and all repairs are quoted at flat-rate book pricing before work begins. The only time rates change is if we must obtain a specialty part from an out-of-town supplier or provide temporary cooling equipment; if that applies, we will tell you up front and document the cost in writing.
What can I do while waiting for the emergency technician to arrive?
1) Turn the system off at the thermostat or breaker to prevent further damage. 2) If water is leaking, place towels or a shallow pan under the unit and turn off the water supply to any humidifier line. 3) Open windows on the shaded side of the home and run ceiling fans to keep air moving. 4) Keep pets and children away from the indoor unit and any pooled water. 5) Gather maintenance records or warranty information if available—this speeds the diagnostic process.
What happens if my air conditioner can’t be fixed on the spot?
In the rare case we need a factory-order part or major component, we provide several options: a) install a temporary window or portable unit at no rental charge, b) recharge and patch the system as an interim measure if safe to do so, or c) schedule next-day installation of a new condenser or air handler. We also handle manufacturer warranty claims and financing paperwork so you stay comfortable and protected while the permanent solution is arranged.