Emergency Repairs
Emergency Repairs | Heating and Air Conditioning | Oneida
When the temperature swings from icy wind chills to sticky summer heat, Oneida homeowners trust HEP for fast, no-nonsense relief. Our licensed technicians arrive around the clock with fully stocked trucks, pinpointing issues and delivering lasting fixes so you can get back to relaxing—without worrying about frozen pipes or sweltering sleepless nights. HEP’s emergency repairs heating and air conditioning expertise means we’re ready for anything, whether it’s a midnight furnace failure or a lunchtime AC breakdown.
Expect upfront pricing, respectful service, and workmanship backed by solid warranties—all from a company that’s been serving Central New York for decades. Call, click, or text anytime; we’ll be on the way before your coffee has a chance to cool. Comfort restored, crisis averted.
FAQs
What qualifies as an HVAC emergency in Oneida?
Any situation that threatens your safety, could cause property damage, or leaves you without heating or cooling during extreme weather counts as an emergency. Examples include total system failure in sub-freezing or 90 °F+ temperatures, refrigerant or gas leaks, electrical burning smells, sparking equipment, frozen or burst coils, and rapidly rising indoor humidity that could damage belongings.
How quickly can your technicians arrive for an emergency call in Oneida?
We maintain on-call teams 24/7. In most parts of Oneida, a certified technician can be at your door within 1‒2 hours—often sooner—depending on road conditions and current call volume. We’ll give you an accurate ETA when you schedule and keep you updated while we’re en route.
Do you service all heating and cooling brands?
Yes. Our technicians are factory-trained on major HVAC brands including Carrier, Trane, Lennox, Rheem, York, Goodman, Bryant, Daikin, and more. We also stock universal parts on our trucks, allowing us to complete the vast majority of emergency repairs during the first visit.
What should I do while waiting for the technician to arrive?
First, turn off the system at the thermostat and breaker if you smell gas, notice electrical burning, or see water leaking near the unit. Open windows if there’s a gas odor, and evacuate if the smell is strong. For frozen AC coils, switch the thermostat to “fan only” to help thaw ice. Have your model and serial numbers handy, clear a path to the equipment, and secure pets for everyone’s safety.
How much do emergency HVAC repairs cost?
After-hours diagnostics include a flat emergency service fee that covers travel and system evaluation. Once we identify the problem, we provide upfront, no-surprise pricing for parts and labor before any work begins. Diagnostic fees are waived if you authorize the repair. We accept major credit cards, offer financing on larger repairs, and honor manufacturer warranties when applicable.
Can an emergency visit be prevented in the future?
Routine maintenance is the best defense. Twice-a-year tune-ups catch issues like worn belts, low refrigerant, and failing igniters before they shut down your system. Our Oneida Comfort Club plan includes priority scheduling, discounts on repairs, and a 24-hour parts guarantee—helping you avoid emergencies and saving money over time.