Certified Technicians
Certified Technicians | Heating and Air Conditioning | Oneida
When winter winds whip off Oneida Lake or summer humidity settles over the Mohawk Valley, HEP’s certified technicians are ready to keep your home perfectly comfortable. Each member of our team completes rigorous training and ongoing certification, so you can trust that diagnostics, repairs, and system installations are performed with precision, safety, and respect for your time. We arrive in fully stocked vehicles, explain every option in plain language, and back our workmanship with clear guarantees—because peace of mind should come standard.
From routine tune-ups that lower utility bills to emergency calls answered 24/7, HEP delivers responsive, neighborly service in heating and air conditioning. Schedule today and discover why homeowners across Oneida count on us to keep the climate inside just right, season after season.
FAQs
What HVAC services do your certified technicians offer in Oneida?
Our team provides complete heating, ventilation, and air-conditioning solutions, including new system installation, equipment replacement, diagnostic troubleshooting, repair of furnaces, boilers, air conditioners, heat pumps, and ductless mini-splits, ductwork design and sealing, thermostat upgrades, indoor air-quality enhancements, and routine maintenance. Every service call is handled by an EPA- and NATE-certified technician to ensure code compliance and manufacturer-approved workmanship.
Are your technicians licensed, insured, and background-checked?
Yes. All of our field technicians hold New York State HVAC licenses, carry full liability and workers’ compensation insurance, and undergo annual criminal background checks and drug screening. Their certifications include NATE (North American Technician Excellence), EPA Section 608 refrigerant handling, and factory-authorized training from leading equipment manufacturers, so you can trust that your home and HVAC system are in safe, professional hands.
How fast can you respond to emergency heating or cooling problems in Oneida?
We maintain a dedicated 24/7 emergency dispatch line staffed by live customer-care representatives. For most calls within Oneida and the surrounding towns, a technician is typically on-site within 2 hours—often sooner during extreme weather events. Our service vehicles are stocked with common replacement parts, allowing us to complete the majority of repairs in a single visit.
Which HVAC brands and models do you service or install?
Although we are a factory-authorized dealer for Carrier and Mitsubishi Electric, our technicians are trained to work on virtually all major HVAC brands, including Trane, Lennox, Rheem, York, Goodman, Bryant, Daikin, and Amana. We service gas, oil, and electric furnaces; central and ductless air conditioners; hybrid heat pumps; boilers; and smart thermostats. When recommending new equipment, we perform a Manual J load calculation to ensure the selected system is properly sized for your home.
Do you offer maintenance plans or seasonal tune-ups?
Absolutely. Our ComfortCare Maintenance Plan includes two precision tune-ups per year—one for heating and one for cooling—along with priority scheduling, a 15% discount on parts and labor, and no overtime charges for after-hours service. Regular maintenance extends equipment life, maintains manufacturer warranties, improves energy efficiency by up to 20%, and reduces the likelihood of unexpected breakdowns.
What steps can I take to improve energy efficiency and indoor air quality?
Start by replacing or cleaning your HVAC filter every 1–3 months and sealing air leaks around windows, doors, and ducts. Upgrading to a programmable or smart thermostat can reduce energy use by up to 10%. Consider a high-efficiency furnace or heat pump with a SEER2-rated air conditioner, and add whole-home solutions such as a media air cleaner, UV germicidal lamp, or energy-recovery ventilator (ERV). Our technicians provide free in-home assessments to identify specific improvements and calculate potential utility savings and rebate eligibility.