Emergency Repairs
Emergency Repairs | Air Conditioning | Heating and Air Conditioning | Old Fort
When sticky Appalachian air settles over Old Fort and your trusty unit falters, HEP arrives with tools in hand and a truck full of parts—sometimes before the ice in your glass has time to melt. Our technicians are locals who know the quirks of historic homes and modern builds alike, restoring cool comfort with precision diagnostics, transparent pricing, and a friendly smile that says, “We’ve got this.”
Day or night, weekend or holiday, one call launches a rapid-response team that’s certified, insured, and powered by decades of hard-earned experience. From blown capacitors to frozen coils, we tackle emergencies without upsells or shortcuts, so you can get back to living, sleeping, and entertaining in crisp, reliable air conditioning peace. Trust HEP to turn panic into relief—fast.
FAQs
What situations count as an air-conditioning emergency and when should I call for immediate help?
Any issue that makes your home unsafe, poses a risk of equipment damage, or leaves vulnerable occupants without cooling is considered an emergency. Examples include total system failure during extreme heat, smoking or sparking equipment, refrigerant leaks you can smell, breakers that keep tripping, or loud grinding noises that could indicate imminent compressor failure. If you experience any of these in Old Fort, call our 24/7 emergency line right away—don’t wait for regular business hours.
How fast can your technicians arrive at my home in Old Fort for an emergency repair?
Because we keep a dedicated on-call team in McDowell County, our average arrival time within Old Fort limits is 60–90 minutes from the moment your call is dispatched. Weather, road conditions, and current call volume can affect travel time, but you’ll receive a real-time ETA via text, and we’ll keep you updated if anything changes.
Do you repair all brands and types of air-conditioning systems, including older models and heat pumps?
Yes. Our EPA-certified technicians are trained on central split systems, ductless mini-splits, packaged units, and dual-fuel heat pumps from every major manufacturer—Carrier, Trane, Lennox, Goodman, Rheem, and more. We stock common OEM and universal replacement parts on our service trucks, so most emergencies can be fixed on the first visit, even on units 10–20 years old.
What should I do while waiting for the emergency technician to arrive?
Turn the thermostat to OFF to prevent further damage. If there’s a burning smell, switch off the breaker feeding the air handler or outdoor condensing unit. Open windows at night or use ceiling fans for temporary comfort. Keep children and pets away from the equipment, and never attempt DIY refrigerant handling or electrical repairs—both are hazardous and can void warranties.
Are after-hours emergency visits more expensive, and how is pricing determined?
There is a modest after-hours dispatch fee to cover overtime labor, but all repair costs are calculated using flat-rate pricing so you know the total before work begins. Parts and labor carry the same warranty as daytime service. We waive the dispatch fee for Priority Maintenance Plan members and accept major credit cards, checks, and low-interest financing for larger repairs.
Will an emergency repair affect my manufacturer or home-warranty coverage?
No—our company is fully licensed, insured, and follows OEM repair procedures. We use factory-approved parts whenever required, document all work, and provide digital invoices you can submit to your warranty provider. Skipping an emergency visit and running a failing unit, however, can cause damage that warranties refuse to cover, so addressing problems promptly actually protects your coverage.