Certified Technicians
Certified Technicians | Air Conditioning | Heating and Air Conditioning | Old Fort
When the mercury climbs in Old Fort, nothing feels better than the crisp, even comfort of dependable air conditioning. HEP’s certified technicians bring decades of experience to every home and business, combining meticulous workmanship with friendly, hometown service. From troubleshooting mysterious noises to swapping outdated systems for high-efficiency upgrades, we arrive on time, explain every option, and treat your space like our own—leaving it cooler, cleaner, and absolutely stress-free.
Whether you need an emergency repair at midnight or a preventive tune-up before summer hits, our team delivers fast response, transparent pricing, and a workmanship guarantee you can bank on. Trust HEP to keep your air conditioning running smoothly all season long, so you can focus on porch swings, mountain views, and everything else you love about life in Old Fort.
FAQs
What air-conditioning services do your certified technicians offer in Old Fort?
Our team provides a full range of AC services, including new system design and installation, replacement of outdated equipment, seasonal tune-ups, comprehensive repairs, indoor-air-quality upgrades, thermostat installation, and ductwork inspection or sealing. Whether you need a small refrigerant recharge or a complete high-efficiency system installed, we have the skills and equipment to handle the job from start to finish.
How quickly can you respond to an air-conditioning emergency in the Old Fort area?
Because we’re locally based, we can usually have a technician at your door within a few hours—often sooner—any time, day or night. Our dispatch center is staffed 24/7, and service vehicles are stocked with the most common replacement parts, allowing most emergency repairs to be completed during the first visit.
What brands and types of air conditioners do you install or service?
We install and service all major residential and light-commercial brands, including Trane, Carrier, Lennox, Rheem, Goodman, and Mitsubishi. Our technicians are trained on central split systems, heat pumps, ductless mini-splits, and packaged rooftop units. Even if your equipment is older or from a less common manufacturer, chances are we can still obtain OEM or high-quality aftermarket parts to keep it running reliably.
Are your technicians licensed and insured, and what certifications do they hold?
Yes. Every field technician holds a North Carolina HVAC license, is fully insured, and is background checked for your peace of mind. Most of our senior techs are NATE-certified (North American Technician Excellence), and all carry EPA Section 608 Universal certification for safe refrigerant handling. We also provide ongoing training in the latest diagnostic tools, smart-thermostat integration, and energy-efficiency best practices.
How often should I schedule preventive maintenance for my air conditioner?
For most homes in Old Fort’s humid summer climate, we recommend a professional tune-up once a year, ideally in early spring before the cooling season begins. Regular maintenance includes cleaning coils, checking refrigerant charge, tightening electrical connections, testing safety controls, and verifying airflow. This visit keeps your system running at peak efficiency, lowers energy bills, extends equipment life, and helps you stay compliant with warranty requirements.
Do you offer any warranties or maintenance plans to protect my investment?
Absolutely. New installations come with a 10-year manufacturer’s parts warranty and a one-year labor warranty, which can be extended to 10 years with our Premier Protection Plan. For existing equipment, our Comfort Club Maintenance Agreement provides two precision tune-ups per year, priority scheduling, a 15 % discount on repairs, and no overtime fees. These plans make budgeting predictable and ensure that your AC receives the regular care it needs to operate efficiently for years to come.